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Lake Norman Chrysler Dodge Jeep Ram

Cornelius, NC

4.8
5,775 Reviews

20320 Chartown DR

Cornelius, NC

28031

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Showing 5,775 reviews

July 19, 2023

Love the vehicle I got and sales staff was willing to work with me on my trade, but when I got there it didn't seem that my time mattered much. I waited until almost time for the dealership to close bef More

by richardmears2255
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Koenig, Gregg Herbst
Jul 20, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your honest review of our Sale Department and we apologize for the inconveniences and time delays that were caused by our team. We will be forwarding this review to our Sale Management team to discuss these concerns and look for ways to improve our processes going forward. Thank you.

July 19, 2023

Much faster than the last time I was in to get service done. Great job More

by dzcar248
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Preston
Jul 20, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the 4-star review! We would like to learn more about how to make this a 5-star experience. Please reach out to our Customer Relations manager at hsmith@lakenormanchrysler.com.

July 18, 2023

Jacob was super helpful. Snacks and drinks was a very nice touch while you wait at the dealership. More

by jamieswiger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Preston
Jul 20, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the great review!

July 18, 2023

My husband and I ended up buying 2 vehicles in one day from this dealership! We really enjoyed our experience, because let’s be honest, the process of buying a car is not fun. Mary, in sales, was so sweet More

by jeepowner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Phil Grainger, Mary Pimentel
Jul 20, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the great review!

July 18, 2023

Thanks Chuck! You did awesome and the radio looks great! I am so relieved and will be coming back for any and all future services. More

by brusso0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Conner
Jul 20, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the great review!

July 18, 2023

Great service as always. This is the only place that we will bring our Jeep. More

by bkc51212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Christman
Jul 20, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the great review!

July 18, 2023

Gary was great. He was actually the reason I came back to purchase from your company. More

by davidlee1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Cauble, Gary Whitbeck
Jul 20, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the great review!

July 18, 2023

Daniel was my service rep. He did an outstanding job, kept me informed during the whole service event. Very professional. More

by sjtakacs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Gordon
Jul 20, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the great review!

July 18, 2023

I had a few questions and both the customer service person and the mechanic came out to fully answer my questions and listen to my concerns. Also very communicative with the status of the service. More

by laurennichols1618
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly
Jul 20, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the great review!

July 18, 2023

Jacob Preston is always outstanding. The customer is always the most important thing. He strives to guarantee they are satisfied with their experience. More

by zvc8807
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Preston
Jul 20, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the great review!

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