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Lake Norman Chrysler Dodge Jeep Ram

Cornelius, NC

4.8
5,775 Reviews

20320 Chartown DR

Cornelius, NC

28031

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Showing 5,775 reviews

July 18, 2023

Very courteous and professional. Delivered on promises and thoroughly explained the repair process during my visit More

by mlallen512
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Preston
Jul 20, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the great review!

July 18, 2023

The dealership was great, although they could stand to turn on some A/C in the showroom, the people were nice, very helpful and got us situated in a great car at a reasonable price.. I liked the no B/S ap More

by eyerlye
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Mosayebi
Jul 20, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the great review!

July 18, 2023

I hope this works this time! 3rd try is a charm! Only problem I had with service dept., is the did not tell me my presets would have to be setup again after service. I am 81 y More

by pjones1622
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly
Jul 20, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the great review of working with Kelley and praises for our Dealership! We are so sorry that it was not discuss that the presets would be reset after the service, if you ever have that happen again, please let us know before you leave and we will have a team member walk you through the process.

Jul 20, 2023 -

pjones1622 responded

Thank you for your quick reply. It is all good that ends well! I managed to get everything reset. Thank you! Peggy Jones

July 17, 2023

Express service should be renamed slow service. Took in my 1500 truck for a NC inspection, oil change and tire rotation at 1245pm. Was told that it would be 2 hours unfortunately at 3:30 it was n More

by gailanddaledowner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dane Sonnenberg
Jul 20, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your honest review of your experience with our Service Team. We are glad to hear that you enjoyed working with Dane and that he was able to provide you with a ride home and deliver the vehicle back when it was finished, We will be forwarding these concerns over to our Service Management team to discuss options to improve our policies and procedures, so that our customers do not continue to suffer.

July 17, 2023

Great Dealership to work with. Eric was really good to deal with and listened to exactly what I wanted. He went above and beyond to make sure I was getting the truck I wanted and d More

by wburgess0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Willie Brown, John Cauble, Eric Street
Jul 17, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your great review working with Eric, John and Willie! We are so glad that you were able to get you into a new Ram and went above and beyond to get you exactly what you wanted. We hope you enjoy your new vehicle and have a great rest of you day!

July 17, 2023

The advisor actually contacted me when my car was ready. Cannot overestimate how many times at other places this has not been the case. More

by DANIELHESKETT
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Preston
Jul 20, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the great review!

July 17, 2023

Mark Mosayebi provided excellent service and went above and beyond to make sure I was taken care of and happy with my vehicle purchase! Had a terrific overall experience at the dealership. Thanks so muc More

by chelef
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Mosayebi
Jul 20, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the great review!

July 17, 2023

My experience at the service department was great and my service provider was very helpful throughout my experience. More

by cwhllnd2397
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Conner
Jul 20, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the great review!

July 17, 2023

Did a nice job showing me the same car I found online and going through options More

by rachelhschenker
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Donnie Clamon, John Cauble
Jul 17, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the great review of working with Donnie and John! We hope you are enjoying your new vehicle and hope to work with you again in the future! Have a great day!

July 17, 2023

Nice people. Would have appreciated the online price reflecting the additions that were added so i would have known that actual price was higher than posted. Sal More

by bteague6
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Cauble, Eric Street
Jul 20, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the great review! We will be forwarding this review over to our Sales Management team to discuss these concerns with our online pricing and transparency.

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