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Lake Norman Chrysler Dodge Jeep Ram

Cornelius, NC

4.8
5,662 Reviews

20320 Chartown DR

Cornelius, NC

28031

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Showing 5,662 reviews

July 01, 2023

Jacob has been great to work with but it appears car may end up under lemon law. More

by kevin_cuddihy
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Preston
Jul 03, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your great review of working with Jacob and sincerely apologize that your vehicle may end up being a lemon law. We wish you the best in having this resolved nd please let us know if you need any assistance.

July 01, 2023

Every time I take any of my trucks to LKN CJDR all the staff are extremely friendly and explain in detail everything they are doing. More

by iamthebrain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas guidi and Saul
Jul 03, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your great review of our dealership and Commercial team! We look forward to working with you more in the future and wish you many safe and enjoyable miles!

July 01, 2023

Dealership not forthright in presenting documents, thumb drive without any hard copies given at time of sale. No proof of purchase while driving away vehicle off lot. Add ons of vehicles for unnecessary ite More

by gm0214
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Michael Botti
Jul 03, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your honest review of working with our dealership. We have forward this to our management team for further review and will be reaching out to discuss these concerns thoroughly. Thank you and have a wonderful 4th of July!

July 01, 2023

Super kind. Very easy going, help me with anything I need, good service and communication More

by fussellaustin362
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Preston
Jul 03, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your wonderful review! We're thrilled that you had a great experience with us and appreciate your kind words. Your support means a lot to us.

June 30, 2023

Dane is always very helpful in trying to diagnose the issues I've had with my vehicle More

by J3036J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dane Sonnenberg
Jul 03, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your great review of working with Dane! We are so glad to hear that he is always very helpful! We hope you have a wonderful 4th of July!

June 30, 2023

to follow up from last week, you now have had the truck for 15 days. Stopped by today and was told what they found was the problem, but they really dont know. Never received a call as promised. They wil More

by jkend95783
Recommend Dealer
No
Employees Worked With
do not know name, Sal is on vacation
Jul 03, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for updating us on the status of your truck and expressing your concerns. We sincerely apologize for the delay in resolving the issue and the lack of communication you experienced. We understand the frustration this has caused and want to make things right for you. To ensure that your concerns are addressed promptly and efficiently, we kindly request that you reach out to our Service Manager, Brian Johnson, directly. Brian is dedicated to resolving customer issues and will personally oversee the resolution of your situation. You can contact Brian at 704-896-3800 or bjohnson@lakenormancommercialcenter.com. We value your business and want to ensure that your truck receives the attention it deserves. By connecting directly with our Service Manager, we can expedite the process and provide you with the updates and assistance you require. Thank you for your understanding, and we apologize once again for any inconvenience caused. We look forward to resolving this matter for you promptly.

June 30, 2023

Love the dealership but a few of the service advisor could be a little more responsive and listen to customer More

by chapman_a
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Chuck Conner
Jul 03, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your honest review of our team and we sincerely apologize that a few of the advisors were not responsive and not listening to the customer. We will be submitting this review for internal review with our team to look for ways to improve our team as a whole. If you don't mind reaching out to our Service Director, Brian Johnson, at 704-896-3800, we would like to learn more about your experience in particular. Thank you and have a great day!

June 30, 2023

Clean fast and helpfull. Took care of me promptly and always checked on my comfort level while waiting More

by montess547
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Preston
Jul 03, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your great review of working with Jacob! We're so glad you had a great experience and hope you have a great day!

June 30, 2023

Everyone greeted us with a smile. Everything was done in a timely manor. Excellent service. More

by ewendyjerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trinity Jerge
Jul 03, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your great review of our dealership and working with Trinity! We're so glad you had a great experience and hope you have a great day!

June 30, 2023

Just had an inspection done but Erick had me in and out in a reasonable amount of time and presented me with a fresh washed vehicle! Great experience (and good coffee while waiting.) More

by chaplainltc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Hardin
Jul 03, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your great review of our team and working with Erik! We are glad to hear that you were in and out in a reasonable amount of time! We look forward to servicing your vehicle in the future and hope you have a great day!

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