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Lake Norman Chrysler Dodge Jeep Ram

Cornelius, NC

4.8
5,775 Reviews

20320 Chartown DR

Cornelius, NC

28031

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Showing 5,775 reviews

July 15, 2023

Great dealership who will go out of their way for any customer! 10/10 would recommend to anyone interested in a new vehicle! More

by Ral1179@gmail.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maggie Carrigan, Grant Baker, Vu Vo, Phil Grainger
Jul 17, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the great review!

July 15, 2023

The absolute best place to shop and buy a Jeep. Everyone in the place was so nice and courteous. The selection of vehicles was tremendous I will be a repeat customer here! More

by COOKHD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Cauble, Joseph Wassong
Jul 17, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the great review!

July 15, 2023

Maggie and Lake Norman CJDR were absolutely phenomenal to work with. We purchased from them in the past and knew we’d be in good hands when we found that my dream 300c limited production was available for pu More

by shellice80stephans
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maggie Carrigan
Jul 17, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the great review!

July 15, 2023

The service and timing was great. I love customer service. The staff was so great. More

by ratchford54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Guidi
Jul 17, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the great review!

July 15, 2023

Everything went well. Dana is a great service advisor. Brought in 3 jeeps for service three days in a row. All went well. Thanks. More

by jnket
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dane Sonnenberg
Jul 17, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the great review!

July 15, 2023

The dealership was very accessible. I dealt with Kelly who was knowledgeable and helpful. The problems with my Jeep were addressed and most were taken care of. A part is on order to More

by drkloos40
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Murchie
Jul 17, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the great review!

July 15, 2023

I had batteries replaced and spare tire swapped with another. On the way home i got a tire pressure alert and had to pull over to the side of road and change the tires back. Service did not check tire More

by michelle9599
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dane Sonnenberg
Jul 17, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the honest review of your experience with our Service Department and thank you for your loyalty over the years. We sincerely apologize for this let down and will be forwarding this to our management team to improve our processes and ensure that something like this is not missed again. We hope to have the chance to make this right for you in the future. If you would reach out to our Service Management team at 704-896-3837, we would like to discuss your experience more.

July 14, 2023

Always a friendly fast service. Well informed by team and location is convenient to get to. More

by br101184
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Preston
Jul 17, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the great review!

July 14, 2023

Great service. Work has always been top notch. Charles Conner is wonderful to work with. More

by bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Conner
Jul 14, 2023 -

bob responded

fine

Jul 17, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the great review!

July 14, 2023

we have been there many times and the last two times we have had the same problem reoccur. we are now on our way back to florida and the tire pressure sensor is back on after us paying 899.00 to repair i More

by waltstootsie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chuck Conner, Christa Cook
Jul 17, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your honest review of working with our Service Department. We would like to discuss these concerns with you further. Please reach out to our Service Manager, Joe at jalexander@parksautogroup.com or 704-896-3837 to discuss these further. Thank you and have a great day,

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