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Lake Norman Chrysler Dodge Jeep Ram

Cornelius, NC

4.8
5,775 Reviews

20320 Chartown DR

Cornelius, NC

28031

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Showing 5,775 reviews

July 07, 2023

Love the dealership and the employees that work there. Mrs Maggie in sales and John in Finance are stellar employees. More

by magnumthebull
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Phil , Maggie Carrigan, John Cauble
Jul 10, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your wonderful review! We're thrilled that you had a great experience with us and appreciate your kind words. Your support means a lot to us.

July 06, 2023

We needed to get the brakes replaced on our Jeep Grand Cherokee before our trip and did not have an appointment. They were really busy but they said they could make it happen. They were able to get the br More

by onealjeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Conner
Jul 07, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your great review of your experience working with Chuck! We are glad he was able to get you in and taken care of! WE hope to work with you more in the future and hope you have a great rest of your day!

July 06, 2023

Very professional, dealership is a little hard to access, but they are building a new store and that will have better access. More

by robert.bessey13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Mosayebi
Jul 07, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your great review working with Mark! We are very excited to get into our new building as we have grown a bit too large for our current building. We hope to see you in the coming month visiting our new store! Have a great rest of your day!

July 06, 2023

Brought my car in for two recall campaigns. Service did their thing and my car was ready at the agreed upon time. Event went seamless with no surprises ( expenses). Chuck Connor's (Serv. Mgr) f More

by edixon221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Conner
Jul 07, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your great review of working with our Service Team and Chuck! We are glad you had a good experience having your recalls addressed and was completed in a timely manner. We look forward to working with you more in the future and hope you have a great day!

July 05, 2023

Unexpected service event while traveling. We were very pleased with service. The Dealership worked us in to figure out the issue and did what they could to get us back on the road safely asap More

by kberman1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trinity Jerge
Jul 05, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your great review! We are glad that wee were able to get you back on the road safely! We wish you many safe and enjoyable miles! Have a great day!

July 05, 2023

Very clean, friendly, kind. They provided food for those who were waiting. I thought that was awesome. More

by JARRELLHUNTER54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christa Cook
Jul 05, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your great review of our Dealership and working with Christa! We look forward to working with you more in the future! Have a great day!

July 05, 2023

It was a good experience it did not take that long and they took care of the problem More

by kclark677
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christa Cook
Jul 05, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your great review of our Service Department! We are glad that you had a good experience and did not have too long of a wait for the repair. We hope to work with you more in the future and hope you have a great day!

July 05, 2023

Quick and fast. Great customer service. They have done the service on my truck since I have had it. I don't plan on going anywhere else. More

by Capt.Lang17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donna Mauney, Erik Hardin, Hannah Smith, Jason White
Jul 05, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your great review and continued loyalty since your original purchase! We look forward to working with you more in the future and hope you have a great day!

July 04, 2023

A great Customer Service experience, professionally cared for, and focused on taking care of any service required! I would highly recommend Lake Norman Chrysler Dodge Jeep Ram dealership More

by RSCHACHTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
B. Davis, Jacob Preston
Jul 05, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your great review working with our Service Department! We are so glad to hear that your experience was handled with great customer service and professional care! We look forward to working with you more in the future! Have a wonderful day!

July 04, 2023

Visit the store for a regular oil change; while in the shop I was informed that maintenance in the 4WD system was also up for service, which I proceeded to approve and have done. I found out a few days a More

by Johnnatan Soto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't remember his name
Jul 05, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for bringing this to our attention and we sincerely apologize for this less than satisfactory experience. We would like to discuss this experience with you further. If you don't mind reaching out to our Service Manager, Joe Alexander, at 704-896-3837 or jalexander@parksautogroup.com. Thank you and we look forward to speaking with you to work toward a resolution.

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