Lake Norman Chrysler Dodge Jeep Ram

Customer service is on point and the staff is always professional with the customer in mind. professional with the customer in mind. More

Service seems to have dropped off over the last few years. I've had all of my work done there for almost a decade, but I feel like just a number. Employees now walk through without acknowledging you, years. I've had all of my work done there for almost a decade, but I feel like just a number. Employees now walk through without acknowledging you, and I had to go find my service writer to ask if my vehicle was finished after seeing it sitting in line. The service lane is very small and they expect customers to weave through other vehicles to exit. I even had to pull out the plastic and paper used by the tech to cover my seat. This is not how it was even 3 years ago. The work seems satisfactory but the attention to details has fallen off. I'm forced to rate someone, but my service writer never gave me her name. I also don't see her picture below, so I picked one without a picture. Again, attention to details seems to be failing. More

Great experience. They greeted me right away and the service was excellent! My representative was very polite and courteous. They greeted me right away and the service was excellent! My representative was very polite and courteous. More

Good service and Jacob was helpful in letting me know what needs to be done in the future what needs to be done in the future More

Good customer service explaining the Jeep wave policy and ensuring that I got in and out the fastest ensuring that I got in and out the fastest More

Professional, courteous, and price for repairs weren’t inflated. I was delighted to see I had been given a 3 month free subscription to Sirius. The people, the pricing, service, and how I’m treated ar inflated. I was delighted to see I had been given a 3 month free subscription to Sirius. The people, the pricing, service, and how I’m treated are the reasons I drive 2.5 hours each way from Raleigh. More

I waited 3 hours for an oil change in the “express lane” I will not be returning to this dealer especially when I drive 35 minutes out of my way to continue being a loyal customer. I will not be returning to this dealer especially when I drive 35 minutes out of my way to continue being a loyal customer. More

The dealer staff were very professional. An absolutely easy and seamless process. I drove almost eight hours to purchase my car and it was well worth it! An absolutely easy and seamless process. I drove almost eight hours to purchase my car and it was well worth it! More

It was a great experience. We really love the Jeep Grand Cherokee that we purchased from them. We really love the Jeep Grand Cherokee that we purchased from them. More

My service lady was exceptionally great! She was so nice and was a great help answering all my questions. She was so nice and was a great help answering all my questions. More