Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Lake Norman Chrysler Dodge Jeep Ram

Cornelius, NC

Overview
Reviews
4.8
5,661 Reviews
Call Dealership (704) 755-6596
View Awards

20320 Chartown DR

Cornelius, NC

28031

Directions

By Type

Showing 5,661 reviews

May 14, 2023

Will not did not buy a vehicle from this dealership But did buy a Jeep Grand Cherokee L Limited at Randy Marion in Salisbury 1 hour after I left this dealership that advertised discounts that after drivin More

by matt
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Willie Brown, Ayriana Flowers
Report | Print
May 17, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

I would like to thank you for taking the time to leave a review about your experience. We always strive to provide the best customer service that is possible for our guests and it’s disappointing to hear about your poor experience, rest assured your comments have been shared with our management team accordingly. If you would like to share more details about this experience. Please reach out to our customer relations team at wevans@lakenormanchrysler.com

May 17, 2023 -

matt responded

I'm satisfied with our new purchase from a competitor. We looked at an internet discount deal from Lake Norman on the base Grand Cherokee L Laredo at $39,566 drive an hour wanting the vehicle. It wasn't there and Willie said that we didn't get Any of the advertised discounts including the $4,000 from Chrysler and quoted a $47,000 price And offer $4,000-$5,000 less than market trade in price for our 2020 jeep As far as the $39,566 advertised Grand Cherokee L Laredo I had chatted with Arianna and she said the Laredo was there that's why we came the Lake Norman to buy Service that we got from Randy Marion in Salisbury NC I called the dealership and asked if they had any Grand Cherokee L Laredo that they could price match and they said they would have to compare apples to apples So on the way home at 8:45 PM I pulled up to Randy Marion Dodge /Jeep in Salisbury NC to just show them the advertised jeep from Lake Norman The end result (service with a smile) we drove an upgraded Jeep Grand Cherokee L Limited all leather and add-ons after they closed for the night around 9:30PM and at 11PM Friday night we drove home with our New Jeep Grand Cherokee L Limited The Service was at Randy Marion Dodge/Jeep over and beyond And they offered us $5000 more for our trade without us having to haggle because it IS a fair market trade in. Randy Marion Salisbury is only 20 minutes away But I don't mind going an hour for a good dealership or service because I bought my Corvette from City Chevrolet in Charlotte and that's an hour away also I hope that Lake Norman cares more than they showed ME Word of mouth goes a long way in business

May 14, 2023

People working there are very professional and knowledgeable of their automobiles. Service Department went quick and everything was done correctly. Showroom and restrooms very clean. More

by jpy654
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Murchie, Tony Reid
Report | Print
May 15, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the great review! We look forward to working with you more in the future!

May 14, 2023

Kelly in the service center went out of her way to find my extended warranty. Very grateful. More

by kchantlos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly
Report | Print
May 15, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the great review! We look forward to working with you more in the future!

May 14, 2023

Everything was great with my service. My service advisor Kelley was friendly, attentive and professional. More

by MURCHIEKELLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelley
Report | Print
May 15, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the great review! We look forward to working with you more in the future!

May 14, 2023

Caring and try their best to make your needs met Friendly , and very patient and we was very satisfied More

by debthom47
Recommend Dealer
Yes
Employees Worked With
Cali
Report | Print
Sep 15, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

May 13, 2023

Typical dealership. They will get what ever amount they can get from you but still gives a competitive deals, so I will still recommend this dealership as long as you kn More

by ellison.lomibao.febreo11
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sal,, Mark Mosayebi, Matthew Finneran, Vu Vo
Report | Print
May 13, 2023

Jacob was helpful, flexible, and informative throughout the process. Top notch customer service and a pleasant attitude to get the job and requests for information done quickly and thoroughly. More

by theomuel1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Preston
Report | Print
Sep 15, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

We appreciate your positive review about your recent experience with us! Thanks again for taking the time to leave us this information about your recent visit. Take care!

May 13, 2023

The employees at this shop are top notch and always go above beyond my expectations to make sure my needs are taken care of !!! More

by spunk149
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal
Report | Print
Sep 15, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

May 13, 2023

Great service and I appreciate the feedback on my vehicle factory notification. Thanks for a job well done and the professionalism of customer service. More

by david712
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Hardin, Hannah Smith
Report | Print
Sep 15, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Hi David712, thank you so much for your positive comments about Lake Norman Chrysler Jeep Dodge! We hope to be of service to you again in the future. Best wishes, Lake Norman Chrysler Jeep Dodge

May 12, 2023

It's always a pleasure to work with Chuck. I had the brake fluid, oil, and filters changed. It was pretty fast (1.5 hours) and I worked in the lounge. The wifi does not work so I had to use my More

by janell1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Conner
Report | Print
May 15, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the great review and letting us know about the disfunction with our WiFi. We will bring this to our Facilities Management Team to have this addressed.

1
...
245
246
247
...
567