Lake Norman Chrysler Dodge Jeep Ram

The service rep Nick handled my service better than expected. His communication was great and his ability to resolve my issue with my sprinter van led me to the best service experience by any car manuf expected. His communication was great and his ability to resolve my issue with my sprinter van led me to the best service experience by any car manufacturer to date. Highly recommend this team and will not hesitate to bring my vehicle to this facility again! Great job !! More

From start to finish, working with this dealership was a breeze! I've been looking for my dream vehicle for 6 months or more and finally found it at their dealership. I wanted a 2023 Jeep Wrangler 4xe Willy breeze! I've been looking for my dream vehicle for 6 months or more and finally found it at their dealership. I wanted a 2023 Jeep Wrangler 4xe Willys in Earl Gray with the sky one touch power top. Finding this exact combo was difficult! Lake Norman had it and at a reasonable price, compared to the cost of other dealerships or ordering it myself from the Jeep website. Chris Calhoun (sales) humored my constant string of questions via text and was super easy to deal with...no high pressure sales tactics here. He also helped coordinate delivery to my home in TX and had the Jeep detailed prior to delivery and meticulously has all the stuff I needed (power cord, instructions, owners manual, etc.) all neatly packed in the rear compartment. John Cauble (finance) also did a great job of helping me know what to expect and the paperwork was exactly as he said it would be. I would highly recommend this dealership along with Chris and John. I would 100% use them again! I feel like a kid on Christmas morning with my new, beautiful Jeep! More

I love them. Customer service is professional, friendly and they never try to pressure you into purchase a service other than the one you came in for Customer service is professional, friendly and they never try to pressure you into purchase a service other than the one you came in for More

Great service, easy to work with. Great deal for the car we purchased. Second car we bought there Great deal for the car we purchased. Second car we bought there More

Monte was unable to meet with us for our appointment to view the vehicle. Steph took great care of us and she was the best! She had the truck we were interested in up front waiting for us. The used truck view the vehicle. Steph took great care of us and she was the best! She had the truck we were interested in up front waiting for us. The used truck looked better than we expected. My wife said, “This is our truck!” so I knew better than to argue with that. Steph kept us informed throughout the sale process. Thank you for a smooth transaction. More

Excellent work done and MUCH faster than expected. Service associate was good at communicating with me Service associate was good at communicating with me More

Mark was great, until we were taking time from him making other sales. He sent us back to finance before we even had any numbers to agree to. We were assured everything was in working order. They fill it up other sales. He sent us back to finance before we even had any numbers to agree to. We were assured everything was in working order. They fill it up before we leave and are told the gas gage doesn't work as they hand us the key, but assured they would take care of it. Were told by multiple people they would come and pick it up to do the repair from my home. Made arrangements weeks out so they had time to get the part and fit us in. They were supposed to be here at 1:00pm today, after several calls and texts no one knows what's going on and I can't even get a return call. Clearly my time is not valued here. More

Jacob Preston is the best and always takes excellent care of me. Service is typically fast. of me. Service is typically fast. More

Always excellent customer service from the service advisor's! Bought 3 Jeeps there! Love Lake Norman Jeep! advisor's! Bought 3 Jeeps there! Love Lake Norman Jeep! More

The service was done as was explained and in a shorter time period then originally discussed. Excellent service and my associate was very professional. Since I have owned my 2019 RAM truck, Lake Norman ha time period then originally discussed. Excellent service and my associate was very professional. Since I have owned my 2019 RAM truck, Lake Norman has been fantastic to deal with! More