Lake Norman Chrysler Dodge Jeep Ram

I love the vehicle I purchased and the buying experience met expectation, however my post purchase customer service experience has not been unsatisfactory. It’s been over two months since purchasing my je met expectation, however my post purchase customer service experience has not been unsatisfactory. It’s been over two months since purchasing my jeep. I’ve received two temporary 30-Day tags that have expired and after multiple emails and phone calls I have not received my permanent license plate. I have yet to also receive the second car key. I’ve spent too much time calling and emailed several staff members to no avail. I’m thoroughly disappointed in the service! I would not refer or purchase another vehicle from Lake Norman CDJR! More

Ty at the service center is exceptional! ! He is friendly and personable and always efficient at getting me in and out timely. He is truly the biggest reason that I continue to have my trucks ! He is friendly and personable and always efficient at getting me in and out timely. He is truly the biggest reason that I continue to have my trucks serviced with LKN CDJR. More

Provided great customer service that was needed. Thank you for fixing my ongoing issue that was almost a year long. Thank you for fixing my ongoing issue that was almost a year long. More

Came in for my smart advantage oil change. Also needed a rear wiper. Advisor stated rear brakes were close and some 60 mile service was due. I asked how much, and was told 547.00 I passed on t Also needed a rear wiper. Advisor stated rear brakes were close and some 60 mile service was due. I asked how much, and was told 547.00 I passed on the brakes and had the other service done. When finished, I was given a bill for 547.25 I did not receive my smart advantage service. as I was told we don't sell that any more, and how did you have that. He deducted 75.46 from the bill. I don't believe that was correct, but paid it. I came in thinking I would pay for a wiper at 27.50 and got a bill for 547.25. Not good at all. We have never had a bad thing happen at this dealership until now. When our smart advantage contract is up, we will shop elsewhere. More

Awesome dealership and outstanding customer service. I recommend them highly to anyone! You ou will love the experience I recommend them highly to anyone! You ou will love the experience More

Sal always does a great job I appreciate the team and attention I will be back attention I will be back More

Great appointment availability, comfortable waiting area and friendly people, and the work was done on time. Great experience overall! and friendly people, and the work was done on time. Great experience overall! More

Fantastic Team helped locate and resolved an unusual problem in my Jeep. Great Team effort. Great communication with me with consistent updates, Hugely appreciative of Sal, Mike and the Team at C/Custom problem in my Jeep. Great Team effort. Great communication with me with consistent updates, Hugely appreciative of Sal, Mike and the Team at C/Custom. More

Very professional and very understanding. Felt like a very friendly place to be while buying a car Felt like a very friendly place to be while buying a car More

Great and fast service. A+ facility. Will definitely suggest to my friends to use this dealership A+ facility. Will definitely suggest to my friends to use this dealership More