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Lake Norman Chrysler Dodge Jeep Ram

Cornelius, NC

4.8
5,661 Reviews

20320 Chartown DR

Cornelius, NC

28031

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Showing 5,661 reviews

April 08, 2023

One of the tires installed only had 14 lbs of pressure. The other 3 were set to 39 lbs. 36 is the recommended pressure. I came to you guys because I didn’t want something like that happening from a Walmart More

by deckard95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Someone at Carolina customs
Apr 11, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the honest review. We would like to learn more about this experience. Please reach out to our customer relations team at wevans@lakenormanchrysler.com

April 08, 2023

Nicholas was very understanding of the problems with my Ram. He explained over the phone how to reset the computer, which took care of some of the problems. Another problem was a part did not fit correctly More

by kparks_4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Guidiin, Service Advisor
Sep 15, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

April 07, 2023

Nice job give me big deal nice castemer service bumper rear crack repair on time by email said anything needed information call me back More

by devaji1956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason White
Sep 15, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

April 07, 2023

The only thing about visit that I didn’t understand was a document storage fee on bill. That’s really petty BS More

by mdsoutlaw25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Preston
Sep 15, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

April 07, 2023

This dealership has the worlds worst service department. I do not plan on visiting again. More

by sarah.evans78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jacob Preston, Dan Gordon
Apr 11, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the honest review. We would like to learn more about this experience. Please reach out to our customer relations team at wevans@lakenormanchrysler.com

April 07, 2023

I love this dealership. I actually look forward to taking my car in for service. The staff is professional, the facility is super clean. They offer you snacks ad drinks d More

by PEP0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donna Mauney, Noreen Ianniello, Chuck Conner, Lisa Stone, Erik Hardin, Michelle Dellorso, Jacob Preston, Dan Gordon, Hannah Smith, Jason White
Sep 15, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

April 07, 2023

Dan was friendly and helpful. I was in for a recall but nothing needed to be done to it, I was in and out. More

by rprwannabe
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Gordon
Sep 15, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

April 07, 2023

The employees was very helpful and kind I've always been pleased with their work More

by ladykitkat03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Hardin
Sep 15, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

April 07, 2023

Have all my services done at this dealership. Have never had any problems until this service. All the fluids were not checked and filled. On the way home my car ran hot because it was low on engi More

by rsbass6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Stone
April 06, 2023

Great experience from reception to completion. I appreciated my service needs being taken care of while I waited, and received regular progress update More

by scottrussell8361
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Conner
Sep 15, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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