Lake Norman Chrysler Dodge Jeep Ram

Tony was very knowledgeable and helpful in getting us the Jeep we wanted and the dealership made the whole process quick and easy so we were in our Jeep in a little over an hour. Jeep we wanted and the dealership made the whole process quick and easy so we were in our Jeep in a little over an hour. More

Nick couldn’t have taken better care of me. I’m really impressed with your company’s customer service. I’ll be coming back! I’m really impressed with your company’s customer service. I’ll be coming back! More

Very kind and understanding of the situation and was informative every step of the way informative every step of the way More

Excellent service. They go out of their way to help you. The best car buying experience we’ve ever had. Highly recommend. They go out of their way to help you. The best car buying experience we’ve ever had. Highly recommend. More

Dealership is always friendly and helpful. The express oil change is convenient to use and have never had an issue on time. The express oil change is convenient to use and have never had an issue on time. More

When I begin a relationship with a dealership, I expect people to be as honest as I am. I am always disappointed when I meet people like the sales manager who can’t appreciate honesty nor can he respect m people to be as honest as I am. I am always disappointed when I meet people like the sales manager who can’t appreciate honesty nor can he respect my requests. Honesty? He forgot to charge me for the extras I ordered. But I spoke up because I’m honest. That being said, I also didn’t want it financed in the deal and to pay separate. But was my request honored? No. I had to go through paperwork yet again. As a business owner, listening to my customers is extremely important if I plan to keep them. Maybe in the car business it doesn’t matter. I don’t own a car dealership so I don’t know. But I am disappointed in my experience here. Especially when I drive from 2 states away. Heard enough? I think not. I have problems with the car before I leave the state but when I call, Whitney tells me to take it to the dealership in Georgia when I haven’t even passed your dealership. I understand now. You want me to purchase and that’s where the service ends here? I see clearly and will pass that along. More

Employees were courteous. Came outside as soon as I arrived. Service was prompt. I was in and out for an oil change in about an hour, with 3 people ahead of me. Came outside as soon as I arrived. Service was prompt. I was in and out for an oil change in about an hour, with 3 people ahead of me. More

Chuck Koenig and Mark Wright are world class - I spent a ton of time speaking with many dealerships in the region. This team at Lake Norman is what ultimately made me move forward in purchasing a vehicle. ton of time speaking with many dealerships in the region. This team at Lake Norman is what ultimately made me move forward in purchasing a vehicle. More

Sal and his crew at the service center went above and beyond. I bought a new to me 2021 compass that started having some sensor issues right off the lot. Sometimes these things happen. Everyone’s heard h beyond. I bought a new to me 2021 compass that started having some sensor issues right off the lot. Sometimes these things happen. Everyone’s heard horror stories about haggling with car dealerships, so I was worried I’d have to arm wrestle about getting all the repairs done. With this crew, I had nothing to worry about. They took the car in no questions asked, and worked on it 3 separate times until they got it right. They were super sleuths to figure out the ultimate issue, they hooked me up with 2 different rental cars, and got me rolling in a new to me car that I love and have regrets about buying. It was simple, upfront, and straight forward experience. Great work, excellent customer service. Grateful to Sal and his crew, and will recommend them every time. More

Sal and his team took care in a very timely manner of my truck and even performed the recalls while it was there. Great customer service guys!!! truck and even performed the recalls while it was there. Great customer service guys!!! More