Lake Norman Chrysler Dodge Jeep Ram

Monte was unable to meet with us for our appointment to view the vehicle. Steph took great care of us and she was the best! She had the truck we were interested in up front waiting for us. The used truck view the vehicle. Steph took great care of us and she was the best! She had the truck we were interested in up front waiting for us. The used truck looked better than we expected. My wife said, “This is our truck!” so I knew better than to argue with that. Steph kept us informed throughout the sale process. Thank you for a smooth transaction. More

Fast, easy to talk to. Tech looked over system and found an simple fix. I appreciate that Tech looked over system and found an simple fix. I appreciate that More

Always excellent customer service from the service advisor's! Bought 3 Jeeps there! Love Lake Norman Jeep! advisor's! Bought 3 Jeeps there! Love Lake Norman Jeep! More

The service was done as was explained and in a shorter time period then originally discussed. Excellent service and my associate was very professional. Since I have owned my 2019 RAM truck, Lake Norman ha time period then originally discussed. Excellent service and my associate was very professional. Since I have owned my 2019 RAM truck, Lake Norman has been fantastic to deal with! More

Mark was great, until we were taking time from him making other sales. He sent us back to finance before we even had any numbers to agree to. We were assured everything was in working order. They fill it up other sales. He sent us back to finance before we even had any numbers to agree to. We were assured everything was in working order. They fill it up before we leave and are told the gas gage doesn't work as they hand us the key, but assured they would take care of it. Were told by multiple people they would come and pick it up to do the repair from my home. Made arrangements weeks out so they had time to get the part and fit us in. They were supposed to be here at 1:00pm today, after several calls and texts no one knows what's going on and I can't even get a return call. Clearly my time is not valued here. More

Excellent work done and MUCH faster than expected. Service associate was good at communicating with me Service associate was good at communicating with me More

Jacob Preston is the best and always takes excellent care of me. Service is typically fast. of me. Service is typically fast. More

The truck I needed, the right configuration, and the right salesperson to help me close the deal. right salesperson to help me close the deal. More

I wish I could turn back time and avoid the terrible experience I had financing a car at this dealership. It's not often that I feel compelled to write a review, but the misleading behavior of the finan experience I had financing a car at this dealership. It's not often that I feel compelled to write a review, but the misleading behavior of the finance person I dealt with has pushed me to share my story so that others might not fall victim to the same situation. When I entered the dealership, I was optimistic and excited about the prospect of trading my car in for a new one. Little did I know that I would leave feeling deceived and taken advantage of by the finance person, Mark. From the very beginning, Mark seemed eager to get the deal done as quickly as possible, glossing over critical details and presenting me with confusing information. Mark assured me that the interest rate he was offering was competitive, and while I did have some reservations, I decided to trust him. I later discovered that this interest rate was not only higher than other lenders, but also higher than what was advertised by the dealership itself. This alone cost me thousands of dollars more than necessary over the course of my loan. Moreover, Mark pushed me to purchase additional products like an extended warranty and paint protection, claiming they were "absolutely essential" for my new car. I later found out that these products were overpriced, and in some cases, completely unnecessary. Had Mark been transparent about the real value of these products, I would have made a more informed decision. The worst part of the experience came when I received the final loan documents. To my shock, the terms were different than what Mark and I had initially agreed upon. In summary, my experience financing a car at this dealership was nothing short of a nightmare. The finance person, Mark, was misleading and deceitful, causing me to lose trust in the dealership as a whole. If you're considering financing a car, I implore you to do your research and avoid financing at this dealership at all costs. The potential headache and financial consequences are simply not worth it. More

Ty Very customer service focus took time to show me the issue. Gave options to help keep cost affordable. issue. Gave options to help keep cost affordable. More