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Lake Norman Chrysler Dodge Jeep Ram
Cornelius, NC
5,776 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 5,776 reviews
April 02, 2023
2nd visit with a concern after serving e was completed. Previous visit did not receive follow up call after the latch on my hood was not shut/locked completely and discovered hood bouncing on the highway Previous visit did not receive follow up call after the latch on my hood was not shut/locked completely and discovered hood bouncing on the highway and no where to safely pull over to fix it. This most recent visit I asked for 5 tire rotation and 4 tire was completed. I uncovered after I reviewed the bill when I got home. Service didn’t notify me nor service rep a 4 tire rotation was done. When bill was reviewed, he went over bill and said 5 tire was done i marked the rear tire to check 5 tire was completed. I had to call and ask why 5 tire was not done. Stated due to uneven tread wear, a 4 tire rotation was done. I have been doing 5 tire rotations each maintenance visit. No one ever mentioned uneven wear previously. First time a little disappointed in service. More
by noel.michele9
Verified CustomerEmployees Worked With
Ty Murrell
April 02, 2023
Could be faster with waiting times, it’s always a couple hours for an oil change. Other than that it’s good. Easy to make appointments and get in on the app. hours for an oil change. Other than that it’s good. Easy to make appointments and get in on the app. More
by igroom704
Employees Worked With
Sal
April 02, 2023
Expedient service and comfortable waiting area. My service advisor walked me through the costs ahead of starting the work, and pointed out other issues as they came up during inspection to ask for My service advisor walked me through the costs ahead of starting the work, and pointed out other issues as they came up during inspection to ask for permission to correct them. More
by lm
Employees Worked With
Erik Hardin
April 02, 2023
LN Dodge has always been my dealership for service on my Challenger. Staff is always knowledgeable, very friendly and attentive. I have always gotten excellent service and a great. customer experience. I Challenger. Staff is always knowledgeable, very friendly and attentive. I have always gotten excellent service and a great. customer experience. I appreciate their consistent quality and friendly service. More
by stevehagood
Employees Worked With
Erik Hardin
April 02, 2023
Excellent Customer's Service and Time to Repair My Vehicle. I Have Great Performance Since The Repairs. The Follow Calls Have Been Most Welcomed. Vehicle. I Have Great Performance Since The Repairs. The Follow Calls Have Been Most Welcomed. More
by higgs66chosen
Employees Worked With
Dan Gordon
April 02, 2023
Took 6 months to repair and vehicle was returned to me filthy . They could have easily washed it to show at least a bit of compassion. Zero sympathy for the wait time …. “ we just have to wait for the pa filthy . They could have easily washed it to show at least a bit of compassion. Zero sympathy for the wait time …. “ we just have to wait for the parts” More
by steve.stromberger1
Employees Worked With
Chuck Conner, Dan Gordon
April 02, 2023
Always great service at Lake Norman Chrysler Dodge Jeep Ram. I moved to the area after buying my Jeep Wrangler in another state, and everyone here has been so kind, patient, and helpful despite not being m Ram. I moved to the area after buying my Jeep Wrangler in another state, and everyone here has been so kind, patient, and helpful despite not being my original dealership. Highly recommend! More
by tjean
Employees Worked With
Jacob Preston
April 01, 2023
Sales guys was great and got me the car i wanted but service on the other hand suck big time. They had a broken side mirror on the car and it wasn't caught in their pre check inspection before the sale. service on the other hand suck big time. They had a broken side mirror on the car and it wasn't caught in their pre check inspection before the sale. It has been a roller coaster trying to get this taken care of. At this point I have one more appointment to get it fixed and if its not fixed correctly i will be doing it myself and honestly this will be the last time i will be doing business here. Absolutely disappointed. More
by ubadav
Employees Worked With
Mike Burner, Paul Presta
