Lake Norman Chrysler Dodge Jeep Ram

///Gary Whitbeck/// (DO NOT TRUST HIS WORDS, EMAILS or TEXTS!!) We had been working a few days on purchasing a 2022 BMW X5 from this dealership. The Buyers order was set, financing arrangements set, Gary TEXTS!!) We had been working a few days on purchasing a 2022 BMW X5 from this dealership. The Buyers order was set, financing arrangements set, Gary told me he had the keys in his pocket and we had a deal he and he was busy with a sale he would get with me to wrap up details in about an hour. Sadly those were just words... About an hour to two later, I received a text that said: ((Sorry that the vehicle have been sold..)) I questioned what he had told me- (We had a deal and the keys were in the pocket!).. I received absolutely no response.. He had no words to reply apparently.. I would not recommend using this saleman... I am not saying the rest of the dealership is dishonest or disloyal.. But I would stay clear of Gary Whitbeck... Hopefully you can find another sales associate there that stands by their word. I never want and don't like to write a negative review, unless it is truly something people should be aware of. As a business owner myself, I know it is very easy for people to write negatives instead of a positives. But when it is a Just and True experience that is when people do need to know what they are getting.. I do want to let people know my experience with a individual. The business might be a good one itself. But the Sales team (Gary) needs to work if you say it... Stand by it.. More

Kevin did a great job and was very professional. Pleasure doing business with you all. Pleasure doing business with you all. More

Chuck met me at my car and walked my through the whole process of getting my car repaired. process of getting my car repaired. More

Ty Murrell helped me out tremendously. Very friendly and knowledgeable. Thank you Ty. very nice waiting area. Very friendly and knowledgeable. Thank you Ty. very nice waiting area. More

Always great service and friendly employees. They are efficient and knowledgeable and answer any questions I have They are efficient and knowledgeable and answer any questions I have More

They keep appointment times, handled everything throughly. Complete follow up after appointment. Recommended repairs and follow up appointment. throughly. Complete follow up after appointment. Recommended repairs and follow up appointment. More

Very clean, great customer service, would definitely recommend to anyone. Staff is always friendly and willing to help. recommend to anyone. Staff is always friendly and willing to help. More

Really easy transaction. I loved the digital signing and the electronic copies of my paperwork! I loved the digital signing and the electronic copies of my paperwork! More

Friendly quick service! Was in and out in less than an hour. Comfortable waiting area with free snacks. Was in and out in less than an hour. Comfortable waiting area with free snacks. More

Devon was quick to take care of oil change - tire rotation - all for no charge!! Wave program rotation - all for no charge!! Wave program More