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Lake Norman Chrysler Dodge Jeep Ram

Cornelius, NC

4.8
5,736 Reviews

20320 Chartown DR

Cornelius, NC

28031

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Showing 5,736 reviews

March 06, 2023

David Farley very responsive and professional. Enjoyed working with him. Answered all questions and helped make a deal happen More

by jljarosz43
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Zorn, David Farley
Sep 15, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

March 06, 2023

I would recommend Paul Presta! ! I was not impressed with the finance department. The finance department tried to get me to finance through their bank by offering a lower interest r More

by pscallions
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Presta, John Cauble, Grant Baker
March 05, 2023

Kevin did a great job and was very professional. Pleasure doing business with you all. More

by mlmcclary1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Dennis
Sep 15, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

March 05, 2023

Chuck met me at my car and walked my through the whole process of getting my car repaired. More

by C.HRISGRIFFIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Conner
Mar 06, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the great review!

March 05, 2023

They were courteous and my vehicle was just as clean afterwards as it was when I dropped it off - no plastic on the seat or steering wheel and no paper floor mats. More

by JRUITER1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Gordon
Mar 06, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the great review! We look forward to working with you more in the future!

March 05, 2023

///Gary Whitbeck/// (DO NOT TRUST HIS WORDS, EMAILS or TEXTS!!) We had been working a few days on purchasing a 2022 BMW X5 from this dealership. The Buyers order was set, financing arrangements set, Gary More

by Kevin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Gary Whitbeck
Mar 18, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Kevin, Thank you for bringing this negative experience to our attention. We apologize for any inconvenience caused. I understand how frustrating this must be, especially since it sounds like we really missed the mark here. Unfortunately we do not hold vehicles unless down payment/deposit has been made. We value customer feedback so that we can work to provide you with gold-plated customer service. Our team has certainly used this as a training opportunity to take measures and improve our sales procedures to prevent the issue from reoccurring in the future.

March 04, 2023

They keep appointment times, handled everything throughly. Complete follow up after appointment. Recommended repairs and follow up appointment. More

by wmlance54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas
Mar 06, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the great review!

March 04, 2023

Very clean, great customer service, would definitely recommend to anyone. Staff is always friendly and willing to help. More

by trevor.slack8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nich
Mar 06, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the great review!

March 04, 2023

Friendly quick service! Was in and out in less than an hour. Comfortable waiting area with free snacks. More

by tnoti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Hardin
Mar 06, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the great review!

Mar 07, 2023 -

tnoti responded

Erlk was great! Amazing customer service. Was in and out in less than an hour as a walk in.

March 04, 2023

Devon was quick to take care of oil change - tire rotation - all for no charge!! Wave program More

by SMITDOG143
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devon
Mar 06, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the great review!

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