Lake Norman Chrysler Dodge Jeep Ram

I traveled from out of state to purchase a vehicle. I sat staring at a wall for 2.5 hours and ultimately ended up having to walk out before I could ever get a finance offer in my hand. I then spent some time staring at a wall for 2.5 hours and ultimately ended up having to walk out before I could ever get a finance offer in my hand. I then spent some time debating with someone in sales (not Maggie) about the difference between the administrative fee and the title and document handling fee. This person was willing to let me walk away but not competent enough to provide an explanation other than "they're different." I ultimately decided to pay the fee since I was in desperate need of a new car and ready to leave. I was able to settle on a finance offer but not without some deliberation. My biggest upset is that after paying an absorbent amount of doc fees that I didn't agree with, I was sent home with zero instruction expecting to receive a new tag in the mail. My tag is now expired and after reaching out to the dealership I am now learning I must pay property taxes in my home state and submit the receipt to the dealer before the DMV can issue me a new tag. I would have done this the day after purchasing had I known. Certainly, after collecting $1,150 in fees, someone, somewhere could have put forth a little more effort (or any at all) to ensure I received a replacement tag in a more timely manner. After calling the dealership out on this, I was given the response "it's not the responsibility of the dealership to handle your property taxes." No, it's not. It is, however, the responsibility of the dealership to inform me of what actions I need to take to help fulfill your obligation to ensure I receive a replacement tag -- a service that I paid for. More

Adam is hands down the best! When other dealerships would not help me, Adam & Lake Norman CJDR did! I had a pleasant experience with them! not help me, Adam & Lake Norman CJDR did! I had a pleasant experience with them! More

Do not stand behind their product! UDPATE: LKN Chrysler contacted me to resolve amicably. ______________________ Bought my '16 Ford Explorer used from LKN Chrysler with the extended UDPATE: LKN Chrysler contacted me to resolve amicably. ______________________ Bought my '16 Ford Explorer used from LKN Chrysler with the extended warranty. Brought it in over the course of 2 months for check engine light and they ended up determining I needed to replace the motor for ~$10K. Their warranty company they sold to me also denied the claim was stating work I had done at another shop caused the issue. Yet they will not provide me with anything in writing or any paperwork whatsoever from the warranty company that they sell stating the claim denial & reasoning and damage cause. How am I to assume the warranty company did not just deny the claim due to the high expense and no other reason? Background: They sent my vehicle to Huntersville Ford to diagnose through all of this and never once followed up with me to tell me the diagnosis or my options when they had my vehicle for over 2 weeks. I finally got in touch with them and they told me that my vehicle was torn apart at Huntersville Ford and I could have it towed or pay Ford to replace the motor. What kind of customer service is this? This dealer does not value it's clients. Especially those that bought a brand from them that is not a Chrysler/Dodge/Jeep/Ram. They do not follow up on service. They do not hold their warranty company THEY SELL accountable, and they do not make things right. They are only concerned with a sale and no service to follow. I will be telling my friends/family/ and customers not to use this dealer as they cannot stand behind their product More

Maggie was awesome. She showed me everything & answered all my questions. She is a tremendous asset to Jeep. Be sure to keep her happy PLEASE all my questions. She is a tremendous asset to Jeep. Be sure to keep her happy PLEASE More

Mark Mosayebi was great to work with. Best experience in buying a vehicle. Go see or call Mark today and tell him Carol sent you! buying a vehicle. Go see or call Mark today and tell him Carol sent you! More

Awesome experience purchasing a new Jeep. mark did an amazing job taking care of my family. I would absolutely recommend Mark and Lake Norman to anyone looking the purchase a vehicle. amazing job taking care of my family. I would absolutely recommend Mark and Lake Norman to anyone looking the purchase a vehicle. More

The first dealership I went to did not take me seriously. Donnie was super helpful and easy to communicate with. The whole experience of buying my truck was a breeze! Donnie was super helpful and easy to communicate with. The whole experience of buying my truck was a breeze! More

We have now bought 4 jeeps from this dealership. Everyone is very helpful and knowledgeable. When buying my recent Jeep, I was helped by Adam Jennings and Zach Josey who were both great to work with and I re is very helpful and knowledgeable. When buying my recent Jeep, I was helped by Adam Jennings and Zach Josey who were both great to work with and I recommend asking for either of them. More

Best experience my husband & I ever had buying a car. Maggie was amazing! Knowledgeable, friendly with a no pressure sales approach. We will be back! Maggie was amazing! Knowledgeable, friendly with a no pressure sales approach. We will be back! More

What Can I Say???😁👍 Great place to shop for a Jeep! Very friendly, knowledgeable, and professional staff. Sizable inventory compared to others in the area. Easy to wor Great place to shop for a Jeep! Very friendly, knowledgeable, and professional staff. Sizable inventory compared to others in the area. Easy to work with and were very patient with us. Maggie and Jay were awesome. Shop this dealership! More