Lake Norman Chrysler Dodge Jeep Ram

Great customer service I was extremely impressed with my car buying experience at this dealership. Eric went above and beyond to make sure I purchased the vehicle I was most I was extremely impressed with my car buying experience at this dealership. Eric went above and beyond to make sure I purchased the vehicle I was most comfortable with. He gave me suggestions and advice but was never pushy about the purchase. Once I chose the vehicle, the process was quick and professional. I would highly recommended Eric Peters to anyone looking for a new or used vehicle at this dealership. More

Horrible Horrible Service Service for repairs was horrible, have left 2 messages for Service manager with no return call. We purchased out 2016 Jeep Cherokee New from Lake Norm Service for repairs was horrible, have left 2 messages for Service manager with no return call. We purchased out 2016 Jeep Cherokee New from Lake Norman jeep. We were talked into the oil change contract by the finance agent. He advised to change the oil every 7500 miles. When we brought it in the first time they advised it was actually every 5000. We changed the oil every 5000 from there on out. I was lead to believe the oil change service came with a loaner as well but was informed when i brought it in that that was not an option. At around 40,000 mile we noticed the vehicle was burning excessive oil. We complained a few timed and even called Chrysler. Finally when I demanded an oil consumption test they noticed the head gasket was blown. they pulled the head and had my vehicle for almost a month. within a thousand miles I noticed the car sounded horrible. I brought it back and the timing tension-er was bad and called it a separate issue, which I find hard to believe since they had just had the head off. They repaired the tension-er and billed it to the extended warranty. I noticed excessive noise from the motor again and went to check the oil and it was low again and I noticed they failed to put the engine cover back on my motor. This was Saturday at 9:30am I called the service department and asked for the manager and was told she would email him. Monday I still had not gotten a call and I called again at 10:30 it is now Tuesday at 1pm and I still have no call back. The entire time I have dealt with Lake Norman Chrysler service department it has been a headache. It takes weeks to get an appointment with a loaner which I don't have to wait when my car is having issues. I have never felt more helpless as a consumer. More

Wonderful, prompt service We came in the dealership a bit late in the evening just to take a look at a vehicle. (About an hour before closing time) and after a test drive we kn We came in the dealership a bit late in the evening just to take a look at a vehicle. (About an hour before closing time) and after a test drive we knew this was the vehicle we wanted. Everyone was super friendly and helpful, and were finished test driving/purchasing in about an hour! It was a wonderful experience and I would definitely recommend this dealership again. More

Couldn’t be happier Working with Devon and his associates at Lake Norman Chrysler was the smoothest and best experience I’ve ever had buying a new car and I would highly Working with Devon and his associates at Lake Norman Chrysler was the smoothest and best experience I’ve ever had buying a new car and I would highly recommend them to anyone I know. More

New Jeep owner Great dealership. Great staff including Maggie Carrigan who greeted us at the door and made us feel like family. Tim Carlson in finance was friendly a Great dealership. Great staff including Maggie Carrigan who greeted us at the door and made us feel like family. Tim Carlson in finance was friendly and personable. This was my first ever purchase of a vehicle and they made it a great experience! More

I had a great experience!! Dean was so helpful and easy going! Very nice to work with!!! Made the whole process so easy and not stressful!! Great experience! I would definitely Dean was so helpful and easy going! Very nice to work with!!! Made the whole process so easy and not stressful!! Great experience! I would definitely recommend!!! More

Lake Norman Dodge Sales is the best! We were referred to Lake Norman Dodge by a friend and boy were they right! This has been the best purchase experience we have ever had. It was well We were referred to Lake Norman Dodge by a friend and boy were they right! This has been the best purchase experience we have ever had. It was well worth the 4 1/2 hour drive to get there. Maggie Carrigan found us exactly what we were looking for and took great care in making sure we got it at the payment we said we could afford. The whole purchase was easy, quick and so well managed and organized. Everybody we dealt with were professional and courteous. We will most definitely refer everyone we know to Lake Norman Chrysler Jeep Dodge Ram and Maggie! Thank you for helping us get our new truck and assuring I get to all my rodeos safe and sound. More

Easy Fast Service Jordan was very helpful in checking me in and notifying me of a realistic wait time. I expressed my timeline to be at another appointment at a certain Jordan was very helpful in checking me in and notifying me of a realistic wait time. I expressed my timeline to be at another appointment at a certain time and he had my Jeep ready even sooner than needed! Great experience! More

Service service only has been experience which has been good fairly effienct could have more food choices for early service work like local Toyota dealer the service only has been experience which has been good fairly effienct could have more food choices for early service work like local Toyota dealer the end More

Great selection, great service Buying a new car was incredibly easy. There were a lot to choose from, and everyone was so friendly. We were treated like valued customers. Buying a new car was incredibly easy. There were a lot to choose from, and everyone was so friendly. We were treated like valued customers. More