Lake Norman Chrysler Dodge Jeep Ram

Good communication Chuck communicated with me that my service tech was out the day my service was scheduled and said just to keep the loaner an extra day. Then he procee Chuck communicated with me that my service tech was out the day my service was scheduled and said just to keep the loaner an extra day. Then he proceeded to call me later that afternoon and let me know they were able to get the servicing done early and my vehicle was ready to go when ever I could make it by. More

No Customer Care I have had my jeep since 2008, always taking it here to get serviced. In that time, Chuck has been my service advisor only twice. HE WILL TAKE ADVAN I have had my jeep since 2008, always taking it here to get serviced. In that time, Chuck has been my service advisor only twice. HE WILL TAKE ADVANTAGE OF YOU. He only cares about getting your bill as high as he can. YOU HAVE BEEN WARNED!!! Several items he mentioned in my last visit I knew did not need to be done and somehow I was charged for them. The manager would only offer a 10% discount since I had a coupon. More

Maggie and Robin are the reasons I keep coming back! I have bought many cars from Lake Norman Chrysler Jeep Dodge Dealership, due to the professionalism and thoroughness of Maggie Carrigan (Sales Person) I have bought many cars from Lake Norman Chrysler Jeep Dodge Dealership, due to the professionalism and thoroughness of Maggie Carrigan (Sales Person) and Robin Robinette (Service Manager). Whenever there is a problem with my cars, I know I can rely on Robin and Maggie to provide me with efficient and quality service. They genuinely care about my safety and overall satisfaction when it comes to my cars. I will continue to do business with this dealership based on the way I am treated by Robin and Maggie. They put customers first and I will forever appreciate them for that. Special thanks to Maggie and Robin for the outstanding service you provide! Sincerely, Valerie Harris More

Terrible again and again My most recent visit they forgot to tell me my car was ready for an hour and a half. My service rep went to lunch and did not notify anybody that I wa My most recent visit they forgot to tell me my car was ready for an hour and a half. My service rep went to lunch and did not notify anybody that I was waiting with a one year old. I occupied my son for over an hour while my vehicle set ready just out the front door. I had to go walk to the front and say "is it ready yet it's been 4 hours" More

Attempted to buy replacement keys for Grand Cherokee I recently bought a used Grand Cherokee Limited from a owner in Atlanta. I live in the Cornelius area. The Lake Norman Jeep dealership is close to m I recently bought a used Grand Cherokee Limited from a owner in Atlanta. I live in the Cornelius area. The Lake Norman Jeep dealership is close to my home so I contacted them to inquire about servicing my car, buy 2 additional keys and repair a seatbelt that was not functioning. I contacted the service department; I was quoted $86 for each key, made a appointment to have the car serviced and the seatbelt repaired. I agreed to the price for the keys; I was told the keys were not in stock but would be ordered and delivered the next day. I went to pick up the keys the next day; service representative said that their delivery truck was in a accident and the keys did not get delivered. I went to pick the keys up a few days later. The keys were there so I left the car with the service department for a few hours so the keys could be programmed. When I returned, I was given a bill for $421!!!!! The representative explained that the keys were $164 each (double what I was quoted) and $60 labor charge for programing. I told the representative that I was quoted half that price when I ordered the keys and I was only willing to buy one at that price. He agreed to sell me the one key and adjusted the invoice. I paid the bill and went to start the car. THE KEY DID NOT WORK; it was not programmed correctly. I confronted the service rep and he confirmed the key did not function. He wanted me to wait while the key could be reprogrammed. I refused and asked for my money to be refunded. A HUGE WASTE OF MY TIME!!!!!! The representative was very pleasant and handled the situation well, however, the whole situation left a bad taste in my mouth. More

Great experience! Maggie did an excellent job from the time we stepped foot on the lot. She took special care to understand what I was looking for and was able to ident Maggie did an excellent job from the time we stepped foot on the lot. She took special care to understand what I was looking for and was able to identify the Jeep I ultimately bought within a few minutes. Her and Nate were easy to work with when it came to finalizing the sale and I didn't feel pressured in the least bit. I would highly recommend this dealership to anyone looking to purchase a new vehicle, and to ask for Maggie and Nate! More

Great Dealership I love my new car! I wasn’t happy with my old one and Lake Norman dealerships put me into a car that I love. I love my new car! I wasn’t happy with my old one and Lake Norman dealerships put me into a car that I love. More

Easy, successful, kind people I was in a car accident and my car was totaled. I had one week to find a new car and had already been to 5 other dealerships. Lake Norman CJDR made th I was in a car accident and my car was totaled. I had one week to find a new car and had already been to 5 other dealerships. Lake Norman CJDR made the process so easy and were willing to show me exactly what I wanted. The staff was wonderful and the dealership Was actually super nice inside. They fed us snacks after a long day of car shopping and everyone treated us so nicely. I’m so happy with my Jeep And I would absolutely come Here again for my next car. More

Maintenance (oil change & tire rotation) We've purchased 2 jeeps from LKN Chrysler and we bring them back to be serviced because you do a great job. Always fast and the staff is very polite a We've purchased 2 jeeps from LKN Chrysler and we bring them back to be serviced because you do a great job. Always fast and the staff is very polite and accommodating. Haleigh Lipford has been the service adviser I have worked with the past 2 visits and I cannot say enough about how polite, informative and knowledgeable she is. More

Great, friendly dealership Prompt response to all email and text communication. Well worth my 4 hour drive. Great deal. Friendly service and attentive staff. All around great e Prompt response to all email and text communication. Well worth my 4 hour drive. Great deal. Friendly service and attentive staff. All around great experience. More