Lake Norman Chrysler Dodge Jeep Ram

Looking for new I have been to jeep dealer in Concord NC and felt like i was being ganged up on so I came to Lake Norman Chrysler Jeep and found Kent and boy will I b I have been to jeep dealer in Concord NC and felt like i was being ganged up on so I came to Lake Norman Chrysler Jeep and found Kent and boy will I be back to buy this fall!Kent treated me with respect and informed me about the service department after the sell as well as about tires for life program and I left with a good feeling! Thanks again Kent, good job and I can say that I have found my dealer! More

new car Kent is very knowledgeable about the product and did a very good job at teaching myself about the car. he is a good guy with a great personality and i Kent is very knowledgeable about the product and did a very good job at teaching myself about the car. he is a good guy with a great personality and i would suggest that anyone looking to buy a new or used car from this dealership should do business with him, More

Exceeded expectations My wife and I were looking on line at many different SUVs and had a hard time deciding which vehicle to pursue. She likes to look at every possible o My wife and I were looking on line at many different SUVs and had a hard time deciding which vehicle to pursue. She likes to look at every possible option before making a choice. I suggested to her that we try to eliminate a few of the long shot vehicles. We went to Lake Norman Jeep to do just that. I thought we would be home in 30 minutes and would have narrowed our search, by eliminating the Grand Cherokee. Bob Berg did such a great job of listening and did a professional job of showing us the Summ.that we drove home with that night. She loved the vehicle, was treated with respect as a truly valued customer before, during and still after the sale. Thanks Bob! Keep drinking Monster Energy! More

Was just browsing I stopped by and was just browsing, ended up getting some wonderful help and much needed information. Thanks a ton!! I appreciate the helpful non p I stopped by and was just browsing, ended up getting some wonderful help and much needed information. Thanks a ton!! I appreciate the helpful non pushy environment. More

Very fast and very pleased! I spoke to Mr. Brown on the phone before I made my 40 minute drive to the dealership. He already had the Journey I wanted to look at park up front for I spoke to Mr. Brown on the phone before I made my 40 minute drive to the dealership. He already had the Journey I wanted to look at park up front for me. The whole process was the friendliest and faster I have ever had. I will go back again. I highly recommend this dealership to anyone wanting to buy a vehicle. (New or Used).. Thank you for everything. More

Drive 500 miles to buy elsewhere Run Away FAST! Do NOT buy a car here- 3 hours of our lives wasted on unscrupulous practices, including but not limited to 1) stating that "things suc Run Away FAST! Do NOT buy a car here- 3 hours of our lives wasted on unscrupulous practices, including but not limited to 1) stating that "things such as 3% dealer holdbacks, dealer cash and incentives don't exist" ; 2) trying to hide some of our eligible rebates in his own pockets---- then when pressed for the specifics because the math did not add up, the salesman literally grabs all the paperwork off the desk, informs us "we're done here", and refuses give us our documents back that we had written our notes and figures on. 3) Playing games with trade values- printing out copies of KBB listing for the car we wished to trade that "conveniently forget" to list over $9k in upgrades listed in the original purchase. I wish I could blame it on a rogue sales guy, but amazingly his "manager" stood behind him, and refused to explain or even gives us our notes back. More

Excellent Salesman My husband and I were leaving the Lake Norman dealership and Willie Brown stopped us to see if he could provide any further assistance. Within 24 hou My husband and I were leaving the Lake Norman dealership and Willie Brown stopped us to see if he could provide any further assistance. Within 24 hours were were leaving the dealership in our new 2015 Dodge Durango. He was very honest, nice and helpful. He went above and beyond to ensure that we had a great deal compiled. He delivered exactly what he promised us. He did not haggle with us or try to push us into a vehicle that we did not want. I will forward anyone that needs a vehicle to Willie. I am very happy with our purchase. I am very glad to see that excellent customer service still exists especially in the auto industry. (Our fiance manager was great also but I don't see his name on the listing.) More

Not helpful Zero care for customer. Manager was rude. Terribly rude. We didn't agree on numbers, but who does initially? His attitude was a bigger problem than th Zero care for customer. Manager was rude. Terribly rude. We didn't agree on numbers, but who does initially? His attitude was a bigger problem than the numbers. He was not friendly, nor interested in gaining a customer. Never looked in the eyes as he spoke, and was in a rush to get out of there. As it happens so often in the car business,went to Hendrick Chrysler and paid the same amount that I had originally disagreed on, with a smile on my face because the manager was approachable. Not only did he not earn my business, but he lost my girlfriends who bought a jeep two days later and future word of mouth business. Also,I live in their backyard and choose to go elsewhere for service. The Salesman Kyle was friendly. Oh and manager didn't introduce himself to my girlfriend. She didn't care, but in most cases, that would be a deal breaker. Car business 101 More

Very pleased! Brian was extremely helpful. He managed to find the perfect jeep for me and within hours I had a new car! I would highly recommend this dealership. Brian was extremely helpful. He managed to find the perfect jeep for me and within hours I had a new car! I would highly recommend this dealership. More

Better than I thought This is my first jeep, after looking and looking I found myself at lake Norman jeep. I was didn't feel pushed into buying. The salesman was very helpf This is my first jeep, after looking and looking I found myself at lake Norman jeep. I was didn't feel pushed into buying. The salesman was very helpful in explaining everything. I was told if I ever needed him to just pick up the phone and call. I will probably go back to lake Norman jeep! More