Lake Norman Chrysler Dodge Jeep Ram

Professional, courteous, customer focused! These are just a few words I would use to describe Craig Shane and the rest of the staff at Lake Norman Chrysler Jeep. After a very frustrating exper These are just a few words I would use to describe Craig Shane and the rest of the staff at Lake Norman Chrysler Jeep. After a very frustrating experience at the Concord Auto Mall, we found ourselves at Lake Norman. From the moment we walked in the door it was a much different experience! Craig was extremely personable and friendly and there was absolutely no pressure. He answered all of our questions and helped us decide exactly what we wanted. He then spent the next few days tracking down EXACTLY what we asked for. Our entire experience at Lake Norman was pleasant and hassle free. I would highly recommend Lake Norman Chrysler Jeep and Craig Shane to anyone in the market! More

Trade I didn't think could happen! We were very unhappy with a 2014 purchase we made. We looked up the dealership online and started an online chat first. After exchanging a few calls a We were very unhappy with a 2014 purchase we made. We looked up the dealership online and started an online chat first. After exchanging a few calls and emails we were amazed at the wonderful 2015 Dodge we were able to be put in! Never thought that would happen as smooth as Brian and the rest of the team made it!! We can't thank you enough and will be referring all we can to come see you guys! Thanks for all you done and God Bless!! More

Outstanding Wanted to thank Mark Mosayebi and the entire Lake Norman team for a great experience with the purchase of our Jeep Cherokee Limited. From the first c Wanted to thank Mark Mosayebi and the entire Lake Norman team for a great experience with the purchase of our Jeep Cherokee Limited. From the first contact, taking our needs and requirements and finding exactly the vehicle we were looking, through the test drive and finalizing a great deal, we are very appreciative. Brian Kanabrowski whisked us through the paperwork and we were quickly on our way! A great example of how car buying should be. Mark listened to what we were looking for and exceeded our expectations in every way. More

Amazing experience Everyone was so nice and helpful. Always looking out for your best needs and making sure the customers were happy. Great experience. Would come again Everyone was so nice and helpful. Always looking out for your best needs and making sure the customers were happy. Great experience. Would come again More

Great Car Buying Expereince Willie Brown did a great job of helping me buy the car and make sure it was right for me. Brian Kanabroski developed a special finance package just fo Willie Brown did a great job of helping me buy the car and make sure it was right for me. Brian Kanabroski developed a special finance package just for me that met my needs exactly and did it with a great interest rate. This is the second car we bought from both guys and I will buy my next one from them. More

Fun Experience Super smooth, easy, buying experience! Nate York handled my affairs and he was an excellent professional to deal with. All the people at this dealer Super smooth, easy, buying experience! Nate York handled my affairs and he was an excellent professional to deal with. All the people at this dealership I interacted with were just great. I bought a Jeep Wrangler Hard Rock and ordered it new. I was pleasantly surprised with how easy everything went and Nate had the best attitude in the world. He was super knowledgeable about Jeeps (being a Jeep owner himself) and steered me the right way in the ordering process. I can't thank him enough for my experience. More

Awesome Service Willie and Jack are the BEST!!!!! Once again you made it work. Anthony and I appreciate all your hard work and persistence to get us the deal we need Willie and Jack are the BEST!!!!! Once again you made it work. Anthony and I appreciate all your hard work and persistence to get us the deal we needed. More

Worst dealership EVER Was looking for a specific car that was on their website. When we arrived on the lot, was judged on our attire and was told the car didn't exist. Got Was looking for a specific car that was on their website. When we arrived on the lot, was judged on our attire and was told the car didn't exist. Got in my car and called back to dealership and was told that the car was available, after learning about our personal information the entire staff changed their demeanor. I ended up purchasing the vehicle and was told about the benefits of the advantage program, after purchasing a $4000 warranty I was then informed that all service had to be done at their dealership in order for the warranty to remain valid. Which would be fine, however the dealership makes sure that you have to wait more than 3 hours for any kind of service preformed. Their gimmick to not have to hold up to their part of the agreement. Will never purchase another vehicle from them. More

Pressure free buying experience Worked with Kenny Jennings. He was polite, down to earth, and easy to do business with. No pressure to rush into anything and he went at our speed. A Worked with Kenny Jennings. He was polite, down to earth, and easy to do business with. No pressure to rush into anything and he went at our speed. A few hours later I left driving a sweet new Ram! Thanks! More

Best experience ever! Best deal I've got so far on a new vehicle. I literally called the dealership and in 5 hours (including 45 min ride time) had a brand new vehicle. And Best deal I've got so far on a new vehicle. I literally called the dealership and in 5 hours (including 45 min ride time) had a brand new vehicle. And by far the best resale value for my trade in. I normally don't rave about car sales but this was hands down the best experience for new car buying. Mark was awesome! Highly recommended! More