Lake Norman Chrysler Dodge Jeep Ram

Pleased again This is the second vehicle purchased at Lake Norman Chrysler and a very pleasant sales experience as always. Jack Perrault treated me with respe This is the second vehicle purchased at Lake Norman Chrysler and a very pleasant sales experience as always. Jack Perrault treated me with respect and he was very knowledgeable. Would definitely return and highly recommend Lake Normal Chrysler and Jack Perrault. More

Great Service This is the second van Mark sold us. Both times Mark kept us aware of every little aspect of the purchasing process. He always makes my family feel a This is the second van Mark sold us. Both times Mark kept us aware of every little aspect of the purchasing process. He always makes my family feel at home when we visit Lake Norman Chrysler and that's a great thing. There is only one word that best describes Mark and Lake Norman Chrysler and that word is ,,,Professionalism,,, Keep up the outstanding service!!!! More

Wasted time with three other dealers I was shopping for a charger R/T and had done a large amount of research. I tried dealing with 3 other dealers before going to Lake Norman Chrysler on I was shopping for a charger R/T and had done a large amount of research. I tried dealing with 3 other dealers before going to Lake Norman Chrysler on a whim because the inventory online said they had the options I wanted. Tony heated us but wasn't pushy which my wife and I liked. We told him what we were looking for and he got me exactly what I wanted. The car had some imperfections due to storage (tree sap), but they didn't stop cleaning the car until I was happy. Tony and Corey took care of us and as soon as this car is paid off we are going to go back and get her a new Jeep from Tony. W. & V. C. More

Mark and Jeff These two guys were outstanding, didn't pressure me into a sale and got me everything I could have wanted. They knew everything about the car and were These two guys were outstanding, didn't pressure me into a sale and got me everything I could have wanted. They knew everything about the car and were really nice and friendly during the entire process. Best car dealers I have ever dealt with hands down. More

Great experience all around! Great experience all around. I was a first time car buyer and Maggie did above and beyond to make the experience easy and enjoyable! My family has bee Great experience all around. I was a first time car buyer and Maggie did above and beyond to make the experience easy and enjoyable! My family has been using this dealership for 10+ years and Will continue to go back! More

Very Impressed My wife and I recently found out we were having twin boys. We knew we needed a vehicle that would provide for this new family. We also knew what we My wife and I recently found out we were having twin boys. We knew we needed a vehicle that would provide for this new family. We also knew what we wanted. We walked into the dealership and immediately felt welcomed. Never once did we feel pressured into buying a vehicle. Craig Smith and Brian Cramer were extremely patient with us and very understanding. Both men were extremely professional. We could tell they wanted what was best for us. I still can't believe the experience we had buying our new Jeep. This dealership is AMAZING! More

Great long distance experience This was the only dealership I could find that had the exact vehicle for which I had been searching. I did the deal over the phone and made the 5-hour This was the only dealership I could find that had the exact vehicle for which I had been searching. I did the deal over the phone and made the 5-hour trip the next day to pick up the vehicle (I did not have a trade and incredibly managed to find a ride). I was really nervous about dealing over the phone & riding that far only to be dropped off in the dealership parking lot (what if something was wrong?), but everything was exactly as Mark had promised and there were no surprises awaiting me (the vehicle was perfect and as described, there were no unexpected price add-ons, etc). Mark answered all my questions and stayed in frequent contact. Highly recommend Mark, Cory, Lake Norman dealership, and 2015 Jeep Cherokee Trailhawk! Couldn't be happier! More

Perfect As a first time car buyer, I felt no pressure and was extremely impressed with: 1. The selection 2. A pressure free experience 3. All of the add As a first time car buyer, I felt no pressure and was extremely impressed with: 1. The selection 2. A pressure free experience 3. All of the added incentives such as free tires for life, free oil changes for life AND free car washes for life Great people to deal with all around. More

I took my business elsewhere I have been a Jeep owner since shortly after I began driving and had bought a jeep Liberty from Lake Norman in the past. My wife and I were debating b I have been a Jeep owner since shortly after I began driving and had bought a jeep Liberty from Lake Norman in the past. My wife and I were debating between a Dodge Durango and a Jeep Grand Cherokee and decided to stop by Lake Norman after church one Sunday. We were promptly greeted by a sales person, Brian, at the door and he took us to look at the inventory they had in stock. He was able to answer the basic questions we had given we had only begun to shop and were still undecided between the 2 vehicles. He directed us inside and advised us to use the website to vehicle we were looking for. My wife began her research online and after doing so had a few questions that were sent along via email which unfortunately were never returned. She then began to talk with other dealers in the area who were much more responsive to her questions. We found the vehicle we liked at Lake Norman beginning the negotiation and because we had worked with other dealers in the area we knew what to expect or so we thought. When we returned to the dealership my wife and I were uncertain if we had a sales person assigned or not given that Brian appeared to be unconcerned with addressing our questions. We graciously invited a new sales person to deal with in hopes that the experience would be better with someone else. Brian upon wasn’t overly impressed with our choice to deal with someone else and situation became a bit awkward. While working with Tracy we were upfront with what our expectations were and was given a undervalued trade-in quote along with sales price that wasn’t in-line with what other dealerships were offering. What was on paper was few thousands higher than other dealerships and the trade-in wasn’t fair either, again the criteria was fair trade-in value. We decided to leave and continue shopping elsewhere despite Lake Norman having the vehicle we wanted. We’d proceeded to get text messages asking if we were going to reconsider our purchasing from them and we’d already determined that we wanted to deal with another dealership in the area. I did receive a phone call from Craig, General Manager, who kept me on the phone for 30 minutes attempting to justify the higher price and not making an honest effort in attempting to win my business or address the concerns I had made during my earlier visits. I determined that I was going to take my business elsewhere and glad that I did so as the experience was so much better. We found a comparable vehicle at another dealership in the area and closed with a no hassle car buying experience. Customers should be valued as more than a number to be posted under a sales target volume and best of luck with that being the strategy as it won’t earn my future business. More

customer relations Jack was very courteous, helpful in showing me some of the features of the vehicle. He has a good demeanor and understanding of customer relations. Jack was very courteous, helpful in showing me some of the features of the vehicle. He has a good demeanor and understanding of customer relations. More