Lake Norman Chrysler Dodge Jeep Ram

Thank you We are a repeat customer and have been happy with both experiences. Maggie and Jeff went above and beyond to find us the Jeep we Love! Brian in financ We are a repeat customer and have been happy with both experiences. Maggie and Jeff went above and beyond to find us the Jeep we Love! Brian in finance made the paper work easy and Craig the manager went out of his way for us. We truly appreciate everything all of you have done. Thank You!!!! :-) More

Great Service, Great Experience, Happy Mom! All my daughter ever wanted was a black Jeep TJ! We bought her one for her 16th birthday. From day 1 we have taken it to Lake Norman for service and All my daughter ever wanted was a black Jeep TJ! We bought her one for her 16th birthday. From day 1 we have taken it to Lake Norman for service and maintenance. We have always gotten great service at a fair price. Recently, we had to purchase tires for her jeep and had so many questions about the right size and style to buy before she goes off to college. We spoke with Andrew Sciranko who was very knowledgeable and spent a lot of time with us going over our options and helping us to make the best choice. He was exceptional. As a parent, you want to know you are putting your child on the road in the safest way possible. I can be hard to deal with but he was very patient and walked us through the whole process with great customer service and professionalism. We wouldn't go anywhere else. More

Professional, Knowledgeable, and Fair Came in to look at a 2014 Jeep Cherokee that I saw on their website. I live in Greensboro but it was worth the drive. My salesperson was Brian Cramer Came in to look at a 2014 Jeep Cherokee that I saw on their website. I live in Greensboro but it was worth the drive. My salesperson was Brian Cramer and he was very professional and really knows the ends and outs of the Jeep I was interested in. Brian had the vehicle ready when I arrived and fully explained all aspects of the vehicle to me. This was important to me as their is so much new technology in the new Jeeps. I ended up purchasing the vehicle and the experience was great, no constant back and forth and Brian was very upfront with me throughout the process. I would definitely recommend Brian Cramer as a salesperson and Lake Norman Chrysler Jeep as a dealership, both get high marks from me. Again I traveled from Greensboro and it was well worth the drive. More

The Hands Down Best Dealership Experience EVER!!!! We have been looking for a truck for over a year, several trips to Lake Norman and speaking with Maggie. Through it all professionalism and customer c We have been looking for a truck for over a year, several trips to Lake Norman and speaking with Maggie. Through it all professionalism and customer courtesy was the hallmark.. Never pushy, a big plus for us... allowing the customer to explore the models available at our leisure. Maggie did everything to put us in the truck we needed, we are very happy.Thank you so much!!!! More

No pressure, just assistance! Buying here was truly a no hassle experience. I began with Jamie who took a great deal of time to explain things without ever making me feel like he Buying here was truly a no hassle experience. I began with Jamie who took a great deal of time to explain things without ever making me feel like he was trying to talk me into something. When he left for vacation Brian took over in a seamless transition as I came back to make a purchase. He took time to go over all the jeeps features remaining pleasant and courteous despite the 90 degree heat that he had to remain in! Christina handled the finance, even making that portion of the buying process a pleasure. A great team effort by all involved! More

Awesome Brian was great! Would for sure recommend him to anyone buying a new vehicle! Made it very easy and non stressful. Would deff come back to buy anothe Brian was great! Would for sure recommend him to anyone buying a new vehicle! Made it very easy and non stressful. Would deff come back to buy another vehicle down the road from him. More

Great Service As Usual I have bought several new vehicles, including my most recent a 2013 Jeep Wrangler Unlimited Rubicon, from this dealership and have had many of them se I have bought several new vehicles, including my most recent a 2013 Jeep Wrangler Unlimited Rubicon, from this dealership and have had many of them serviced there as well. I have always been pleased, but have rarely shared this positive feedback publicly. I've decided I will start doing this. This is a great dealership who has always given me a great price on a vehicle. The service department is hands down the best service department of any dealership I have ever encountered. Great Job! More

Best car-buyiing experience we've ever had! My husband and I recently leased a Dart and bought a Wrangler at the same time. Tracy and Chris helped us get a better deal than we could have imagin My husband and I recently leased a Dart and bought a Wrangler at the same time. Tracy and Chris helped us get a better deal than we could have imagined. We are so happy with both vehicles and have been recommending Lake Norman CJD to everyone since! More

poor customer service my 2012 dodge grand caravan was towed in to there dealership with a transmission problem , ( well known TSB on the 2010 to 2014 caravans of a loud clu my 2012 dodge grand caravan was towed in to there dealership with a transmission problem , ( well known TSB on the 2010 to 2014 caravans of a loud clunking going to drive or reverse AND a intermittent shudder in reverse) the service advisor stated there was no loaner cars available and there was a two week waiting list for loaners (a unnamed employee said they tell everyone that) so I went into the waiting room because I was stranded and decided to call dodge CS and complain about the loaner car problem and low and behold like magic a loaner appeared POOF ! the next day I was called by the advisor and he stated he himself drove the car around the block and said there is nothing wrong with it which they knew the car didn't have a driving problem to start with (see above TSB) then he said they have to have the loaner can back by the end of the day and I connot keep it ??? no mention of the transmission being internally checked or electronically??? I said there is something wrong , new cars should buck in reverse , please check it over inside and out , I was then told my car is" drivable" and come now to pick it up otherwise we will charge you for the loaner as a rental , I got mad and said no and got off the phone with him called dodge CS back and complained again CS called the dealer , the dealer said they will check the van on the lift on Monday , ok good , told the dealer I didn't want to deal with chuck anymore because he was very pushy about getting the loaner back and had little or no concern about my tranny problem or concerns so on Monday I spoke to another employee after the advisor cept calling me AFTER I told them I didn't want to deal with him and the service manger never bothered to call me or speak with me after many requests to talk with him , I went to pick up the van on that tues morning , none of the advisors would speak with me or the service mgr , I had to go the service desk to get my keys then when I got in my van there was trash on the floor of my drivers side , the passenger seat was racked all the way back like someone was napping during a test drive ,the receipt stated they fully inspected the vehicle and test drove it on the highway?? why? well I got in got on the hwy and the steering wheel was shaking violently and the car was shaking and vibrating I pulled over to see what was wrong??? looked under the van didn't see anything , I didn't want to go back to that lousy dealer so drove it home very slowly , had it checked by another mechanic they found the tire pressure on the LF was 23psi the RF was 45psi and both rears were 50psi ??? I checked the cold pressure before driving the van when it was towed there @ 36psi cold on all fours , and the left front lugs were loose as well had the tire pressure we adjusted and all the lugs re torqued to the factory scecs on all fours and the problem disappeard ...funny how that was??? lake norman dodge SUCKS ! never bring your car there More

Lake Norman dodge Great experience. I would definitely purchase another vehicle from this dealership. Friendly and very efficient staff. If you want great service and a Great experience. I would definitely purchase another vehicle from this dealership. Friendly and very efficient staff. If you want great service and a great car this is the place to go! More