Lake Norman Chrysler Dodge Jeep Ram

Lake Norman Chrysler has been providing me excellent service for many years, but only in the past 6 months have I felt it necessary to review the level of service I have consistently been provided after service for many years, but only in the past 6 months have I felt it necessary to review the level of service I have consistently been provided after meeting Andrew. His level of expertise and work ethic were apparent immediately and are worth noting. Andrew is extremely knowledgable about his product and always takes the time to educate me about my options. My check engine light recently came on and he made the experience seamless. He immediately set up my appointment, put me in a loaner, updated me throughout the process, and had the issue resolved quickly. I regularly bring my vehicle in for a car wash and interior detail and he always returns my car spotless. I refuse to take it elsewhere. I continue to return to Andrew because I trust him and have never been happier and more satisfied with my experience. His professional demeanor will put you at ease and make you comfortable throughout the process. The level of service Andrew provides ensures I will continue purchasing my vehicles from Lake Norman Chrysler Jeep. More

I decided to trade in my old A to B car for my dream Jeep. I went into Lake Norman CJD and Nate help me find just that. He was knowledgable, friendly, and not pushy like other car salesman I've dealt wi Jeep. I went into Lake Norman CJD and Nate help me find just that. He was knowledgable, friendly, and not pushy like other car salesman I've dealt with in the past. He listened to my needs and helped get me the model, price, and monthly payment I wanted. I would definitely reccommend Nate and Lake Norman CJD. More

Purchased a 2014 Dodge Durango through Mark on-line through USAA. Great experience. Very easy. Mark was professional and personable through the entire process. Love the new Durango, and no other de through USAA. Great experience. Very easy. Mark was professional and personable through the entire process. Love the new Durango, and no other dealer could offer what LKN could. That was a difference maker in my decision on where to buy. Christina was easy to work with walking through the numbers and helped make the transaction quick and easy. Mark was honest and never pushy. He worked at my pace and when I was ready, the process moved quickly and effeciently. More

Mark was awesome during my whole purchase. I went to other Dealerships and I still always come back to Lake Norman. This is my 3rd vehicle from them and I must say, there is a reason that I am purchasin other Dealerships and I still always come back to Lake Norman. This is my 3rd vehicle from them and I must say, there is a reason that I am purchasing my vehicles through them. Mark was so honest and upfront about pricing and discount incentives. Mark did not try to sneak anything in, he took the time to write out prices and list what everything would be in specifics, NO HIDDEN STUFF! I just felt so relieved that my wife and I had the trust of the dealership. Christina helped in my financing and was able to explain every number on my sheet. Overall I would always have to recommend Lake Norman because they have been great to my family and I will continue to go back to Lake Norman. Thank you Mark More

I was in the market for a luxury SUV and was comparing the Acura MDX, Infiniti Q50 and the Audi Q5 before I decided to include the Jeep Grand Cherokee Highlander into my search. After reviewing this vehi the Acura MDX, Infiniti Q50 and the Audi Q5 before I decided to include the Jeep Grand Cherokee Highlander into my search. After reviewing this vehicle it had more options available than many of the others and seemed to meet the specifications I was looking for in this type of vehicle. When I visited the dealership I was approached by Mark and he helped me look at the different models and options for this class. My biggest concern was the price as I had a bad experience when looking at Charlotte of Infiniti when negotiating with them. Mark provided me a fair price and after completing my due diligence when I left that evening, I discovered he offered me the best price without having to further haggle with him. In addition, they offered me the fair NADA value of my current vehicle - something none of the other dealerships were not willing to offer. The process went very smooth and Christina in the Finance Department was very friendly and went over every form with me to make sure I knew what I was completing. In the end, she reassured me that Mark was one of the top salesman at the dearlership and confirmed she has seen many cars like this and I left with a very good deal on a luxury car. Since my purchase, Mark has followed up with me to make sure I am satisfied and provided me assistance should I need it. I am anxious to use their Service Department and continue a relationship with this dealer. I would definitely recommend Lake Norman Jeep and to ask for Mark to help you purchase your new Jeep! More

Willie Brown is an amazing sales professional. I was really impressed with his friendliness, product knowledge and patience. He asked me what things were important to me in my new ride and also sugguest really impressed with his friendliness, product knowledge and patience. He asked me what things were important to me in my new ride and also sugguested things I never thought of. The Jeep Grand Cherokee I wanted was not available at the dealership so I had it built just for me. When I didn't know how to work something in my new jeep Willie is always available to help. I also had the opportunity to meet Qwame Jackson, General Sales Manager, he also exudes a positive and professional image. Both of you represent Lake Norman Dealership well and make doing business hassle free. Thanks for the warm welcome into the Jeep family and making this a wonderful experience. More

The customer service was excellent and they treat you like family! The price that I paid for my car was awesome! I would recommend this dealership to all of my friends! like family! The price that I paid for my car was awesome! I would recommend this dealership to all of my friends! More

I needed to get a vehicle in a timely matter due to a deadline. The sales staff and the finance department went the extra mile to provide excellent customer service even though they were officially close deadline. The sales staff and the finance department went the extra mile to provide excellent customer service even though they were officially closed. More

I have yet to work with a dealership and sales representative that was so honest and up front. Willie Lee Brown bent over backwards to make sure we were satisfied customers. We will definitely b representative that was so honest and up front. Willie Lee Brown bent over backwards to make sure we were satisfied customers. We will definitely be returning to buy our next car, AND we have recommended Lake Norman Chrysler to our family and friends (and to ask for Willie Lee Brown and/or Brian Cramer). Thank you, Willie, for making car buying such a wonderful experience. More

My husband and I came to the dealership with an interest in buying a new Jeep Grand Cherokee. Jamie assisted us and helped us to review our options comparing the Limited and Overland models. He was very k in buying a new Jeep Grand Cherokee. Jamie assisted us and helped us to review our options comparing the Limited and Overland models. He was very knowledgeable about each model, explaining key differences and being willing to search the entire lot to enable us to look at all versions to get a feel for the colors and features available. We felt that he knew the intricate details of the Jeep and was able to go beyond the superficial details to answer all of our questions. We found Jamie to be friendly and focused on establishing a good relationship with us as valued customers. We appreciate his assistance and look forward to future interactions with him. More