Lake Norman Chrysler Dodge Jeep Ram

Bought my last 4 cars from Mark Mosayebi. Very professional in dealing with him. He knows what your looking for and goes the Extra Mile !!! I will be back and recommend others to see him. Thx professional in dealing with him. He knows what your looking for and goes the Extra Mile !!! I will be back and recommend others to see him. Thx More

Scott was a great sales person to work with. There was no pressure and I felt comfortable doing business with him and the dealership. Scott and the "Front Desk" went the extra mile to ensure my wife and I go pressure and I felt comfortable doing business with him and the dealership. Scott and the "Front Desk" went the extra mile to ensure my wife and I got a good deal on our new car. Christina sealed the deal in finance and it was a real pleasure doing business with her and closing the purchase. I want to thank Scott, Christina and the people at the Lake Norman Chrysler, Jeep, Dodge, Ram dealership on making our purchase a very good experience. I would definitely buy a car from these guys again and recommend them to my friends and family. Thanks so much, John & Desiree More

This review its not directly to Mr Salzman, but I sure hope the owner reads this review if he cares about what's going on in this place:My name is Mr P. Rizzuti (Lino) I live in Orlando, Fl, on Friday Fe hope the owner reads this review if he cares about what's going on in this place:My name is Mr P. Rizzuti (Lino) I live in Orlando, Fl, on Friday Feb 1 2013 i was browsing the dealer website looking at the infiniti fx35 2008 that they have there i made a first contact with Mr John Raila on the chat and then he called me at my home and we start the process of exchanging info regarding the car i was interested in, i told him i do have a trade in car he got all the info of my car and said "i call back to let you know", after several hours he finally called back made an offer to my car and i made an offer on theirs, then after a series of phone calls i did speak with Mr Russell Owen, he said was the manager I specifically asked him " Russell the car looks good is clean no dents or scratches, scuff of any kind that i should know before i make such a long trip??" and specially since he did not bargain to much on the price ( I did look at the pictures of the car online and it looked fine) he replied "no, Lino the car is very nice and clean don't worry i understand your concern but we do a 100 points inspection to the car, the car is nice and clean", ok we agreed to a deal and i said "we see you tomorrow i trade my car give you the money we agreed everybody happy",I did MAKE ONE LAST CALL THIS TIME TO Mr John Raila asking if there was something i could give so he can start all the paperwork so we don't waste time since i have to get back home and all, he said to me " Oh don't worry Lino I just need a copy of DL a registration, insurance and that's all" I said "please John make SURE THE CAR IS CLEAN AND DETAIL BEFORE I GET THERE" which is common sense but apparently not so much with this dealer ( Saturday Feb 03-2013) I WILL BE DRIVING WITH MY FAMILY ALL OVER FROM ORLANDO TO NORTH CAROLINA (9 hrs one way) .Well after a long drive here we are at the dealer we came in asked to see Mr John Raila they say he had a day off ( he did not say that to me the day before) ok no big deal, then i ask for Mr Russell (the other person involved in the process) the lady said to me "yes one moment, he is busy now i will try to locate him for you "she called let him know that i was there and she said to me " Russell had assign another sales person to take care of me" well finally this other person came, we (after a registration process) went and looked at the car , what did i find ??: A VERY SCRATCHED CAR ALL OVER, THE FRONT BUMPER AT THE LEFT HEAD LIGHT WAS WARPED, even the sales guy said "wow they did not detail this car", inside what we find ??: the roof all dirty right on the sunroof area, NO Floor mats ( Mr John said to me there were floor mats in the car), the driver and passenger floor carpet and back seat area all black dirty spoiled ( the inside of this car was beige color so it was very noticeable), the back seat was ripped showing a bad repair job, i did drive the car and it pulled to the right also!! I know this is long story but this "WAS THE NICE CLEAN CAR THEY PRESENTED ME WITH" the worse part i did never had the "Honor" to meet Mr Russell he never show up to me at all during the 1 hour and change my family and I were at the dealer, This is the worst experience we had buying a car, people very unprofessional ( like Mr Russell) not shame at all no one apologize with us never, no one gave us any type of explanation, I was there to close a deal i did bring my business to your dealer Mr Salzman and this is the kind of treatment we got from your Manager Mr Russel and John Raila. Where is the customer service?? all pure lies, that's what we got and I DID TRUST YOUR DEALER AND PEOPLE. Thank you Lake Norman Chrysler for your service. Obviously we did not buy the car I DO Hope Mr Salzman read this... More

I came to the dealership to look at a Dodge Journey. I had previously been to a dealership in Concord, NC and wanted to see what other options were available for the Journey. Upon greeting us, Michael wa had previously been to a dealership in Concord, NC and wanted to see what other options were available for the Journey. Upon greeting us, Michael walked us straight to the Dodge Journey area to see what might interest me in a test drive. He was very patient and friendly as I was deciding between different features. I drove a couple of the Journeys to decide which would best fit my needs. We spoke about numbers and never at anytime did I feel ambushed like I had at the other dealership. The only people who I dealt with on my trade was Michael and Craig. I was able to ask questions and clarify options that I was unsure the vehicles had. They understood if I wanted to look at the numbers more closely or needed to take a break to think about where we were and where I wanted to be. I appreciated their understanding and patience as I was trying to make my decision as to which vehicle I would purchase. Once I decided on my vehicle, I went to complete my paperwork. Brian assisted me with all the paperwork and explained options available without putting any pressure on me to add on features. I was able to ask questions, look at options and choose the best fit for me. I would definitely recommend this dealership to any friends or family who are looking to purchase another vehicle. I walked away a happy new car owner. More

A very professional dealership with knowledgeable staff and courteous service; competetive pricing and quick transaction time makes changing vehicles a pleasure. This is my second Dodge, and this garage is and courteous service; competetive pricing and quick transaction time makes changing vehicles a pleasure. This is my second Dodge, and this garage is the business from which to buy, and have to have your servicing carried out. Excellent. More

My daughter's car had been totaled recently because of a cinder block in her path on the highway. It wasn't her fault, there were cars in either lane beside her. Needles to say she was devastated. Although cinder block in her path on the highway. It wasn't her fault, there were cars in either lane beside her. Needles to say she was devastated. Although I'm told our insurance company paid out well, it was still only 75% of it's value. I had just had surgery a month ago and the bill for my copay had also come the day of her accident. All this was on my mind as we entered Lake Norman Chrystler. From the moment Carey Holder approached my daughters and me yesterday (1/30/2013), I felt relaxed and in good hands. We went for a test drive with Carey Holder and he was very knowledgeable about the Audi even though the dealer is not an Audi dealership. Carey Holder worked with us and went to his boss 3 times on our behalf to make the deal work. We are very happy with our Audi A4. I never thought we would be able to afford to replace her distroyed Audi, but she is so happy and my bank account isn't broken. Thank you so much for having such a nice and knowlegeable employee on your staff. Carey Holder is definately a keeper. I hope he gets a raise for all the knowlege and help he gave us. Thanks Carey!! Sincerely, Marie T. Fish Satisfide Customer More

I would like to thank carey for the job he did for me at lake norman dodge.It was an easy sell with the way they made the experience,I would recommend them to all my friends,and thanks to the girl in financ lake norman dodge.It was an easy sell with the way they made the experience,I would recommend them to all my friends,and thanks to the girl in finance for all the help ,they all went out of there way to help. thank you guys very much. More

Mark, It was truly a pleasure buying a car from you Mark, It was truly a pleasure buying a car from you at Lake Norman Chrysler Jeep Dodge, and well worth the trip from south Charlotte. You were th Mark, It was truly a pleasure buying a car from you at Lake Norman Chrysler Jeep Dodge, and well worth the trip from south Charlotte. You were the first dealer who called me after I requested quotes over the internet, and Lake Norman CJD had the vehicles, color, and models in stock that I wanted to test drive. Even though your initial quote was not the lowest pricing I received on the web, I was comfortable from our phone conversation that you would make the deal work for our family. Thank you for offering to let us drive the car(s) on our own. It was easier and more comfortable to evaluate the performance of the vehicles without having to listen to the typical sales pitch from the back seat. Your friendly, easy-going manner and customer service orientation is a winning combination. The paperwork part of the purchase was quick, easy, and straightforward, and we were impressed with the professionalism of the process throughout. Brian Kanabroski was especially helpful in evaluating financing options. I also appreciated the upscale environment and the cafe, and can see that the adjacent waiting room will be a pleasant spot to pass the time when we check into the service department for that first oil change. I have a few of your business cards on hand and will recommend both you and your dealership to anyone who might be in the market for a vehicle. Thanks again for a great car-buying experience! More

We had a great experience from start to finish at this dealership. Scott was wonderful. He was very down to earth and kept us laughing and conversing the entire time. Russell and Brian also helped out and dealership. Scott was wonderful. He was very down to earth and kept us laughing and conversing the entire time. Russell and Brian also helped out and were very accomodating to help us reach the deal we were comfortable with. We drove about an hour to get to Lake Norman and I am so glad we did. I would recommend this dealership to anyone! More

For 4 months I have been watching the market for a 2012 Jeep Grand Cherokees with low miles. When I got to the dealership Nate met me and asked what I was looking for. I had already seen something online Jeep Grand Cherokees with low miles. When I got to the dealership Nate met me and asked what I was looking for. I had already seen something online that caught my eye. Nate was very knowledgeable on the vehicle and encouraged me to test drive it and fully review the car to make sure this is what I wanted and I was happy. I went in with a budget and I told him I will walk if we cannot get to a price within my threshold. He was nice to negotiate with as he was not aggressive or pushy. Nate is very personable, professional and well versed on his product. He could explain to me all the differences between the last model and the current jeep. I have traded cars every year the past 3 years and this was by far my best experience! I would absolutely come back to this dealership. I would have no qualms about recommending this dealership to others. Next time I trade (which will not be soon as I am finally happy in the vehicle I got) I will absolutely come back to this dealership and will gladly give Nate another sale. Brian K was easy to work with as he clearly explained all the paperwork and gave me excellent rates and cut me a good deal on an extended warranty. He was very easy to talk to and explained to me some credit tips. Overall, I would say give this dealership a shot as they make you feel comfortable and want you to be happy with your purchase. Every employee I met greeted me with a smiling face and spoke to me as well. More