Lake Norman Chrysler Dodge Jeep Ram

Dealing with Terry Naranche, Robin Robinette and Donna(at checkout) is always such a pleasure. I can always depend on them to stand by their word when helping me with an issue (unlike several others that Ive checkout) is always such a pleasure. I can always depend on them to stand by their word when helping me with an issue (unlike several others that Ive have dealt with)! I never have to worry that I will be treated unfairly! More

The owner of the dealership is a pleasure to work with and provided the best customer service. I will be returning to the dealership knowing the way he handles his business! and provided the best customer service. I will be returning to the dealership knowing the way he handles his business! More

This was our third purchase from Lake Norman Chrysler Jeep Dodge Ram. Maggie has helped us with all three purchases and has been a terrific sales person to work with. Jeep Dodge Ram. Maggie has helped us with all three purchases and has been a terrific sales person to work with. More

Easy to work with, excellent service. Goes over and beyond to answer questions, service or advice when it comes to car care. I recommend them to all friends and family. Trustworthy and dependable. The beyond to answer questions, service or advice when it comes to car care. I recommend them to all friends and family. Trustworthy and dependable. The only place I will go to buy or service any of my vehicles. More

The whole experience was terrific, from start to finish. Based on an online request, Mark picked out a couple of options that he thought would be perfect, prior to my arrival for our appointment. His first Based on an online request, Mark picked out a couple of options that he thought would be perfect, prior to my arrival for our appointment. His first pick was perfect! He was very friendly and made sure I was comfortable both with the vehicle, and during my stay at the dealership, providing refreshments while I waited. Working with Amanda to process the paperwork was quick and easy, and she was extremely personable. Everyone else I spoke to was upbeat, friendly, and welcoming. It sounds corny, but they truly treated me as family, and I look forward to going back for regular maintenance on my vehicle. Don't go anywhere else for your new vehicle! More

Terry is an awesome guy to deal with. He is very friendly and always goes the extra mile to make me feel like family. He is the reason why I use this dealership. It's nice to always know he's there to help w and always goes the extra mile to make me feel like family. He is the reason why I use this dealership. It's nice to always know he's there to help when my vehicle needs serviced. George Heck More

Great service friendly environment and they will do anything to accommodate your needs. My sales person exceeds my expectation. The owner was available to Address any concern I may have anything to accommodate your needs. My sales person exceeds my expectation. The owner was available to Address any concern I may have More

My experience with Willie Brown at Lake Norman was very good. I came in wanting to purchase the Town & Country limited in pearl blue but it had already been sold. But after Willie showed us the charcoal good. I came in wanting to purchase the Town & Country limited in pearl blue but it had already been sold. But after Willie showed us the charcoal gray and all of its great features, he had me sold. Of course, I wanted to purchase the van for $3,000 less since it was a leftover. But, I guess my expectations were too great. And unfortunately, Willie told me I didn't qualify for the 0.00% financing. We spent a lot of time waiting for things to happen but, enough said, I love my van. I hope to receive the missing owners manual soon. The dealership showroom is beautiful and clean. Your finance rep was very friendly and helpful. Yes, I will recommend Lake Norman to others. More

We purchased a 1995 Jeep for our daughter, and this was her first car in over 5 years as she was involved in an accident walking across the street. Needless to say this was a very happy occasion for her. W her first car in over 5 years as she was involved in an accident walking across the street. Needless to say this was a very happy occasion for her. When we spoke to the car salesperson they indicated they would fix a few items for us. One was the roof lining where the material meets the front window. It had pulled away over time, and we were told to bring the vehicle back in to have it fixed along with a few other minor issues. We left the car the entire day and stopped to pick it up. When we looked in the car the lining was worse then when we left it, the lining had been pulled away from the sides and the lining by the front window was a mess. The person that sold us the Jeep avoided us knowing it was not done correctly. In steps Russ Owen, who took a look at the lining and said this is not right and we will make sure it is done properly. Come to find out this was not done by the service department, but a salesperson tried and fix it. My daughter was ready to cry, and Russ told her with compassion do not cry we will make it right. Russ, told my daughter to drop the Jeep off and he would provide her with a car to use since she lives in the University area. Russ was true to his word, and had the car fixed in one day just before Thanksgiving. We know it was never going to be perfect as it is a 1995 Jeep. Russ worked with my daughter, my wife and I as if the Jeep was a 2013 model, he wanted to make sure we were happy. Thanks to Russ and his efforts we are happy. This is the third (3) car I have bought from your dealership, and I will come back just because of Russ Owen. He is truly a professional and cares about his customers. Thanks Russ for your efforts in making my daughter smile. Regards, MRB More

My husband and I had a great experience with the staff of Lake Norman Chrysler; the staff were all professional, courteous and friendly! We worked with Brian Cramer on the purchase of our Chrysler 300. I ha Lake Norman Chrysler; the staff were all professional, courteous and friendly! We worked with Brian Cramer on the purchase of our Chrysler 300. I had contacted him by email and he was quick to follow up both with email and phone calls. He had the vehicle pulled up front and ready for us to test drive. He did not use hard pressure sales tactics but instead answered all our questions with expert knowledge. He was able to negotiate a great price for us on the exact vehicle we wanted. I had checked multiple dealerships regarding the same vehicle but Brian was able to negotiate the best price for us. We worked with Christina Bartolotta in Finance. She was both professional and down to earth. Christina was extremely knowledgeable of all the aspects in financing the vehicle and was able to negotiate a fantastic interest rate for us. Even though it was late on a Saturday evening, she was corresponding back and forth with the bank to get our interest rate down and was successful in doing so. We were pleasantly pleased with the financing terms and the overall experience of dealing with a finance manager. We would highly recommend Lake Norman Chrysler to our friends, family, co-workers or anyone else looking to purchase a quality vehicle at a quality price! More