Lake Norman Chrysler Dodge Jeep Ram

I live near Lake Norman CJD and drive past it everyday. I have had a BMW for about 4 years and have really enjoyed it, but have always wanted a Jeep Wrangler. There is always the expectation of working wi I have had a BMW for about 4 years and have really enjoyed it, but have always wanted a Jeep Wrangler. There is always the expectation of working with car dealerships--pushy salespeople, a sense of rushing you out the door, etc. that I have experienced many times and so have many others. Let's face it, generally speaking, the actual purchasing of a new car tends to be painful rather than painless and fun. This is absolutely NOT the case at Lake Norman. From the moment I drove on the lot, I felt at ease-relaxed about my new vehicle shopping. I was greeted by my salesperson, Scott, who was friendly upon my arrival and asked me what I was looking for and then directed me to the Wranglers and offered to come with me or stay behind. I said I would prefer to look myself and he replied that was fine and that he'd be waiting to answer any questions. After I came back to lobby, he greeted me again and answered my questions and was very easy to work with-definitely not your typical car salesman. From this point forward my experience only got better and made the experience of getting my new Jeep that I've always wanted even that much more fun and exciting! The deal negotiation went extremely well, where Scott worked with Craig to accommodate my needs and expectations on price, value, and deal structure. Friendly chats and discussions of personal history and favorite sports teams (Go Steelers) added to the relaxing feeling of my purchase and made me feel like a truly valued customer. Scott was absolutely great to work with through the entire evening and process. I then was instructed to work with Amanda to finalize my financing and other various options. You honestly could not ask for a better, more knowledgeable person to work with-she, too, made me feel important and valued as a customer. I received a great rate for my loan and what I perceive to be a great value on other various options for my Jeep. All of this occurred late in the evening and Amanda and Scott both stayed until well after 10 PM to make sure my needs were addressed and never once did I feel rushed-even when I was asking many, many questions of Amanda as we worked through the financial side of the transaction. I myself am in sales and understand the pressures of the sales world and related business, but the best way to get and keep a new customer, especially when they are making a huge purchase like a new car, is truly treat them with care and show that they are a valued customer. This was not only executed at Lake Norman, but I honestly felt that the sentiment was honest and sincere. Lake Norman did not only get my business for my new Jeep Wrangler, they have acquired a life-long customer. Well done. More

I have purchased 7 new cars here and they have never disapointed me. I recently purchased a 2010 Journey for my wife and service was great. From Willie to the Owner Jack, everyone made sure we were happ disapointed me. I recently purchased a 2010 Journey for my wife and service was great. From Willie to the Owner Jack, everyone made sure we were happy and received the best deal we could. I would recomend this dealership to anyone. More

He was very nice and gave us great customer service and very professional and it didn't take very long so we were super happy we did't have to wait to long and he offered to get us coffee or a snack and I very professional and it didn't take very long so we were super happy we did't have to wait to long and he offered to get us coffee or a snack and I thought that was very nice and I would definately would recommend him to my friends I will definately do business with him again. More

What can I not say about the experience I had at Lake Norman Chrysler Jeep Dodge? This was by far the best car buying experience I have ever had. I was completely impressed by the professionalism and c Norman Chrysler Jeep Dodge? This was by far the best car buying experience I have ever had. I was completely impressed by the professionalism and courteousness of the entire staff that I dealt with from the front desk receptionist, to my salesman Karum Johnson "KJ", to the sales manager Bill and to finance account manager Amanda. I had initially inquired about a Jeep Cherokee on the Lake Norman dealership website and I received an email back from KJ. I called him immediately upon receiving letting him know what I was looking for and he asked me many qualifying questions on specs, amenities, etc to get a better grasp on what I wanted. We set up an appointment for Wednesday, March 3rd to do some test drives and see what I liked on the lot. I had no intention of buying a car when I arrived as I have a 2007 Jeep Wranger that I bought at another dealership brand new in June 2007 but I wanted to explore some options for better comfort and noise reduction. When I arrived at the dealership, I was greeted by a very friendly front desk receptionist who asked me if I wanted anything from the cafe. She promptly called KJ to let him know I had arrived. KJ introduced himself and I immediately didn't think of him as the "typical car salesman". He was very friendly, down to Earth and seemed to genuinely care for what I wanted in a new car. He took my Wrangler to get an appraisal and we were off to the Cherokee that KJ had already had in mind based on what I told him I would like to have. After a test drive, we looked at a Limited edition that I had my eye on the second I walked in the dealership as it was parked out front so I had to walk past it. KJ and I put the models side by side so I could really determine what I wanted and I fell in love with the 2010 Jeep Grand Cherokee Limited edition immediately (which KJ said after the fact that he already knew as he saw it in my eyes). Than, of course, came the worse part of any car buying experience---THE NEGOTIATION (it really wasn't bad at all). KJ again asked many qualifying questions of what I was comfortable with, where I wanted to be, how much I wanted to pay, what I didn't want to pay, etc. After a couple of hours (and many phone calls to my dad and brother), we were able to reach a deal. Now the funny part is that the deal was made at 8pm...closing time but NO ONE at the dealership appeared concerned that they were having to work late. KJ had taken my brand new (only 10 miles on it) to get it cleaned, had pulled my old car around so I get my personal things, had lined me up with finance to sign all the paperwork and I was almost on my way. Amanda in the finance department was fantastic and showed me the options on the service plan and recommended the one she has for the Jeep she owns while also recommended some options for the plan that I was currently under in my old Jeep. After many congratulations, she shook my hand and told me that it was all mine. The front desk receptionist who was also there late took my picture of me with my new "baby" and because it was dark said she would take it again when I came back to get some things that had to be removed from my old car that I couldn't take off at the time. KJ filled my new car up with gas, pared my Blackberry up for me so I could use my new U-Connect (which by the way I absolutely love) and sent me on my way. Again, I have to say that I had a FANTASTIC experience with the entire team and will 100% recommend all of my friends and family to purchase a car from Lake Norman Chrysler Jeep Dodge. Oh, on a side note...this dealership is almost 27 miles away from my home. I have a closer dealership nearby my home (less than 6 miles) that bought out the Jeep place I bought my old Jeep from. I have used that dealership for service before but far prefer driving out of my way 27 miles to get the service, assistance and friendliness I received at Lake Norman Chrysler Jeep Dodge. More

My fiance and i would HIGHLY recommend Lake Norman Jeep! We went out Sunday and were initally just looking. We drove a hour and a half...and yes....have 2 Jeep dealerships closer...but..would not deal with We went out Sunday and were initally just looking. We drove a hour and a half...and yes....have 2 Jeep dealerships closer...but..would not deal with them if our lives depended on it. When we reached our destination, we were greeted by Cedric. From the get go he was GREAT! We test drove a Jeep Laredo...and then went into the show room to talk numbers. My fiance had a Ford Ranger that he had bought new and after the CarFax report came back found out that it had been damaged prior to him buying it...and he was never told....nice. The owner came over to talk to us...and he too was GREAT!! We spotted the Jeep Liberty sitting in the show room, and i questioned as to how it drove compared to the Laredo.... the owner asked..."do you want to test drive it". I thought that they would find a similiar one out in the lot....NOPE....out came the Liberty out of the show room. NEVER have we had that happen before!! The finance guy was GREAT....and...needless to say we now have a black Jeep Liberty sitting in our drive...covered by snow at this moment! :) We did take a hit on the ranger....but... the service that we got from these guys...and how good to deal with them they were made up for it!! More

I was looking at 2 vehicles, the Wrangler Jeep Unlimited 4X4 and a Used Range Rover. Obviously vehcles at either end of the spectrum. After our experience with K.J. I wished he were selling the Range Rover 4X4 and a Used Range Rover. Obviously vehcles at either end of the spectrum. After our experience with K.J. I wished he were selling the Range Rovers. He was incredibly professional, very polite and courteous. He did everything right and I hated not to buy a vehicle from him. I am in sales myself and know a good salesperson when I see one! He negotiated with me, and gave me his best price. He followed up and was very thorough. Unfortunately, I was pretty sold on the Range Rovers before we looked at the Jeeps. My boyfriend does still want a Jeep though, so if I ever am in the market for one I will buy from K.J. and I will recommend him to anyone in the market for the vehicles he sells. Give him a raise - he deserves it! More

The overall experience was great. I did feel it took quite awhile for the financial part of the purchase to be completed. We paid cash for the vehicle and it still took almost 30 minutes before the fin quite awhile for the financial part of the purchase to be completed. We paid cash for the vehicle and it still took almost 30 minutes before the financial representative came to meet with us to finish the transaction. Other than that, the experience was great. Thanks! More

I stopped by the dealership to check out their inventory of Dodge Pickup trucks. After looking at a new one and knowing it was outside my price range Scott showed me a truck that just got traded in that wa of Dodge Pickup trucks. After looking at a new one and knowing it was outside my price range Scott showed me a truck that just got traded in that was still being detailed. Scott showed my a very nice 2007 Dodge 1500 quad cab, Thunder road edition with only 11,500 miles, not to mention it was "Certified". I knew at that point that a truck like that would not last long on the lot. With Scotts help I was able to get close to the price I wanted on my trade-in (2005 toyota Matrix) and a deal was made. I delt with a lot of people there that afternoon, all were knowledable and helpful. When buying vehicles in the past I always dreaded going to see the Finance manager (aka. "Lienance manger"). This time it was no problem. There was no "upsale", no bulls**t. I signed the documents and I was done in under 2 hours with everything. They even let me drive the new vehicle home to bring back the title to my trade -in and my cash deposit the next morning, I must look trust worthy or something. Anyway, I would recomend this dealership to my friends and family if they're looking for a new or good used vehicle. I also look forward to my Free Car Washes! Thanks for your Help Scott! More

When it to take a look at used jeeps. Initial contact was via email and received feedback instantly. I was thankful Tracy was able to deal with me a lot over the phone/email as I was stuck in the office was via email and received feedback instantly. I was thankful Tracy was able to deal with me a lot over the phone/email as I was stuck in the office. When I went to the dealer I was greeted with a warm reception and offered snack and a drink. When starting to talk about the vehicles and what I was looking for Tracy was extremely responsive to my questions to see what we can work out. When we were dealing with the numbers everything was in black and white. No gimmicks or tricks to try to confuse the actual purchase of the car. All costs/fees/rates were on the paper and clearly defined. No games/hassle and was extremely pleased with the experience and would highly recommend Tracy and the dealer to friends and family. Thanks More

We were looking for a new Jeep Wrangler Unlimited. Our salesperson, KJ, was knowledgeable and professional. He helped us find the right vehicle at the right price and we are very pleased with our purchas salesperson, KJ, was knowledgeable and professional. He helped us find the right vehicle at the right price and we are very pleased with our purchase. Overall, a good buying experience. Would do business again. More