Lake Norman Chrysler Dodge Jeep Ram

Mark was great. He helped me every step of the way. I think the whole team there does a great job with Customer Service but Mark went out of his way to make sure I was getting the car I wanted. think the whole team there does a great job with Customer Service but Mark went out of his way to make sure I was getting the car I wanted. More

Mark was on top of his product and was able to explain the features. Price was higher than expected because of undocumented processing and documentation fees tacked on. We should have sold our older van the features. Price was higher than expected because of undocumented processing and documentation fees tacked on. We should have sold our older van or donated it and would have been money ahead (a "win-win" for all in retrospect). More

We had been looking for a while for a SUV, perferably a Yukon XL. Happened to come across one on EBay, at a decent $ that was at Lake Norman Chrysler Dodge Jeep dealership. Called and spoke to Russell. Yukon XL. Happened to come across one on EBay, at a decent $ that was at Lake Norman Chrysler Dodge Jeep dealership. Called and spoke to Russell. Very straight forward with anwsers to my questions and friendly. Made an appointment, drove 2 hours and had a great experience! Had pricing information,details and carfax before leaving, and was shown carfax when we were there without asking for it!!! Didnt fill pushed or prodded to buy, instead had a relaxed atmosphere. Amanda was grat and knowledgable! More

I had been a Toyota guy until visiting a local dealer in the Lake Norman area. Their arrogance completely turned my wife and I off and we left to find a different option. We went to Lake Norman Chrysler a the Lake Norman area. Their arrogance completely turned my wife and I off and we left to find a different option. We went to Lake Norman Chrysler and they helped us buy our first car from them(2010 Dodge Caravan). The experience was so great that I went back to them to buy new newest car(2011 Dodge Nitro). The experience was exactly the same maybe even better then the first time we dealt with them. Scott greeted me at the door and asked me what I was looking for. I explained to him the situation I was in was my current Toyota lease and he assured me that he would take care of me. 45 minutes later I was the new owner of my Dodge Nitro which I absolutely love. It was that easy. Craig worked his butt off to get me the deal I was looking for. I told him what I could afford and he made it work. It is a great dealership and I would recommend anyone looking for a new car to go to Lake Norman Chrysler. More

We came to the dealersip and John Raila was exceptional We came to the dealersip and John Raila was exceptional he knew what type of vehicle we were looking for and when he saw that a 2012 Liberty was in We came to the dealersip and John Raila was exceptional he knew what type of vehicle we were looking for and when he saw that a 2012 Liberty was in transit he kept us informed of when it would arrive at the dealership. John was very professional and knowledgeable when we came for a test drive. Heand the finance department made the entire process wonderful. More

I purchased a 2012 Chrysler Town & Country Limited on Sept. 17, 2011 from Lake Norman Chrysler. I was very please with my experience in purchasing a new vehicle. The Sales Rep that helped my was Mark M Sept. 17, 2011 from Lake Norman Chrysler. I was very please with my experience in purchasing a new vehicle. The Sales Rep that helped my was Mark Mosayebi and he was very knowledgeable about the product. He readily answered all my questions and worked hard to get me the best price. He was patient and didn't push me into buying but did help me any time I needed more information. The delivery of the vehicle was great, not taking too long to go over every little thing but showing me the most important things and offering to help if I had questions in the future about any of the features. The facility was very nice a comfortable for both purchasing and waiting for service work. I look forward to a great on-going relationship with Lake Norman Chrysler. More

I'm a USAA member and used the guaranteed price certificate for my purchase. Mark made the whole process seamless and was a real pleasure to work with. I got the price that I wanted and a vehicle t certificate for my purchase. Mark made the whole process seamless and was a real pleasure to work with. I got the price that I wanted and a vehicle that I love. I would definitely recommend Mark to anyone looking for a great Jeep. In fact, everyone that I worked with at Lake Norman was wonderful. More

Brought my 2007 Jeep Wrangler in for service due to "Gascap" showing on odometer. Found out from the dealer my ESIM had gone bad and I asked them to replace. The $11 part was put in and I w "Gascap" showing on odometer. Found out from the dealer my ESIM had gone bad and I asked them to replace. The $11 part was put in and I was charged $97 for labor and $5.40 for miscellaneous parts and doc storage (WTF?!?!). When I got home I did some research on the part and found out it can be installed in under 2 minutes by hand, no tools needed. Yet I was charged a FULL hour for labor! Not too mention I had to sit and wait 3 hours for them to install it even with a scheduled appointment. Update on 9/2. After calling and leaving a message to complain about the charges, Robin called me back very quickly and offered to refund the full labor amount and said "Losing your business and referrals is not worth 1 hour labor." You know what... he is right! He was apologetic and extremely helpful. I explained to him that I wasn't looking for a free fix, just to be charged a fair amount for the work done and I was willing to pay something. He said I didn't have to which meant a lot to me. After my experience was fixed quickly, I'll be back. More

I really get nervous about going to car dealers, but after meeting Tony he has renewed my faith in a honest Car salesman. Tony really made me and my family feel comfortable and relaxed in deciding the c after meeting Tony he has renewed my faith in a honest Car salesman. Tony really made me and my family feel comfortable and relaxed in deciding the car we purchased. He also went over all the options the car had. Purchasing a car from Tony was like purchasing a car from a family member. I'm very happy with my Jeep and glad my salesman is Tony. More

Brian was of great help to me in my purchase of my new (used) Dodge 1500. I was extremely happy with the overall experience and the clarification of any questions I had in regards to the vehicle I purchas (used) Dodge 1500. I was extremely happy with the overall experience and the clarification of any questions I had in regards to the vehicle I purchased. Brian found exactly what I was looking for in a work truck and exceeded what I was expecting. He worked very closely with a woman named Amanda who worked in the financing department and with Brian's help, she was able to get me a great warranty on my new ride. I was impressed with my experience at Lake Norman Crysler Jeep Dodge! More