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Lake Norman Chrysler Dodge Jeep Ram
Cornelius, NC
5,663 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 5,663 reviews
January 06, 2011
After buying many cars in my past, this purchase was the most pleasant. Chris & his assistant Chris (Sorry I don't remember his last name) were most helpful in completing our transaction. They took the tim most pleasant. Chris & his assistant Chris (Sorry I don't remember his last name) were most helpful in completing our transaction. They took the time to explain what the pros & cons were of the different rebates in comparison to different deals. The entire staff from the receptionist through xthe sales dept. & finally through the financing department were very friendly & helpful. The dealership's use of the internet was most helpful in my determination of what dealer I wanted to do business with. More
by ramnc1
Employees Worked With
Chris Ellenburg, Chris Davis
January 03, 2011
We have bought several new cars thru different dealerships and the purchase process with LKN for our new Grand Cherokee was by far the most satisfactory to date. The professionalism, knowledge and dealerships and the purchase process with LKN for our new Grand Cherokee was by far the most satisfactory to date. The professionalism, knowledge and friendliness of Russell Owen and Amanda Schrider made the effort a pleasant experience. We look forward to the same quality effort from the service folks as we maintain the new Jeep. Jay and Gerry Howard More
by jayatlake
Employees Worked With
Amanda Schrider and Russell Owen, Russell Owen
December 31, 2010
A great place to do business. Excellent selection, friendly people and fair prices. Also, the dealership is conveniently located when it's time for service. We are lovin our new 2011 Jeep Grand Cher friendly people and fair prices. Also, the dealership is conveniently located when it's time for service. We are lovin our new 2011 Jeep Grand Cherokee and look forward to the complimentary car washes offered by Lake Norman Jeep. More
by jfitzgib3
Employees Worked With
Maggie Carrigan , Obie Herrera, Maggie Carrigan
December 28, 2010
Bought a 2011 Wrangler Unlimited a couple of weeks ago. The staff was very friendly and the selection of cars is quite good. Chris Davis was our salesperson. He was friendly, informative and patient. I The staff was very friendly and the selection of cars is quite good. Chris Davis was our salesperson. He was friendly, informative and patient. I went to the dealership on a Sunday and spent 4 hours there, trying to get some numbers together for both lease and purchase option. It was Thanksgiving week and a 35 minute drive took 90 mins (uggh). I had to return again on Monday (90 minute drive) to drop off my trade-in. Dealership paid off my remaining balance in full (which was a bit more than I expected). However, they did not drop the sticker price AT ALL. In effect, we had to finance more than perhaps another dealership would offer; but did not have negative equity. It worked for us. Was originally quoted a lease payment that was too high. Chris called back and said he had a "coupon" from the lease financing company - which would lower our monthly payment to an acceptable rate. The finance person at the dealership does no know of such a coupon. Chris did locate the exact car we wanted and picked it up from another dealer in South Carolina. I dropped off trade-in Monday evening and returned home in a "loaner" (same car) until I was able to sign paperwork on Wed evening. Got a call from Chris while at the office on Tuesday - apparently another salesperson sold the "loaner" I was driving and they needed it back right away. HIGHLY INCONVENIENT. They offered to bring my Wrangler to me, but I decided to go get it (another 90 minute drive). At home I attempted to put the soft top all the way down. The velcro tie-backs were missing. For a Jeep with a soft-top; that's not okay. On Wedsneday, had to return to the dealership AGAIN (90 minute drive) to pick up the car and sign paperwork. Took a long time, but always does. LOVE THE JEEP. Deal was okay. However, I would have at least appreciated a coffee mug or something for the annoyance of having to drive there four days in a row and the fact that I was expected to believe in an imaginary financing "coupon". I also found it rather inappropriate to receive four voicemails from John Railey reminding me that a dealership "bonus" is tied to this review. For most adults who have ever purchased a car, there is an awareness of how car salespeople earn bonuses. To spell it out for me just put me off and I don't care for it. More
by jpc1226
Employees Worked With
Chris Davis, John Railey, John Raila, Chris Davis
December 28, 2010
This was by far the best car buying experience I've ever had. John made the whole process simple and fun. He made it seem like I was buying a car from an old friend, not a dealership. And if your a New Y had. John made the whole process simple and fun. He made it seem like I was buying a car from an old friend, not a dealership. And if your a New York Jets fan than I strongly recommend John! More
by harms0096
Employees Worked With
John Raila, John Raila
December 27, 2010
I always go to Lake Norman Chrysler to get all services completed on my vehicles. When i come in for services, the first person I look for is AJ & if he is not around, I have no problem waiting for him to completed on my vehicles. When i come in for services, the first person I look for is AJ & if he is not around, I have no problem waiting for him to return. I trust him to get me in and our in a timely manner and he always comes through at every time. He doesnt try to sell me anything I know I do not need at the time and when I do need something extra, he explains to me why and takes me to my vehicle to show as to why I need that certain product. That right there is teriffic customer service. I highly recommend Lake Norman Chrysler for all serivce needs and I even recommend AJ more to address problems with your vehicle, because with him, you will get true honest customer service! More
by DomChin
Employees Worked With
AJ
December 27, 2010
Michael was extremely helpful in my process to find a car. He showed me the new Dodge Calibers. He had a lot of knowledge about the cars and could answer all of my questions. Additionally, he was extr car. He showed me the new Dodge Calibers. He had a lot of knowledge about the cars and could answer all of my questions. Additionally, he was extremely curteous and was very customer driven. After showing me the new cars, he took the time to show me the used Caliber on the lot also. His knowledge and patience allowed me to find a great car for me in a price that was great. After we reached an agreement on the price, he showed me around the dealership to where I would come for service and the waiting area. He introduced me to the people in the service area. Michael was so helpful and curteous. I really appreciated his customer service. It definitely made the overall experience more pleasant. More
by Nestof4
Employees Worked With
Michael Bohn
December 24, 2010
JOHN DID NOT PRESSURE US AT ALL TO BUY OUR NEW 2011 BLACK JEEP WRANGLER. HE WAS A GOOD GUY TO DEAL WITH. ALSO THE FINANCE LADY WAS GREAT, AND SO WAS JEFF IN THE PARTS DEPARTMENT. I HAVE BOUGHT CARS HERE BE JEEP WRANGLER. HE WAS A GOOD GUY TO DEAL WITH. ALSO THE FINANCE LADY WAS GREAT, AND SO WAS JEFF IN THE PARTS DEPARTMENT. I HAVE BOUGHT CARS HERE BEFORE, BUT THIS WAS THE BEST EXPERIENCE, AND THIS IS THE BEST, AND I REPEAT, THE BEST JEEP EVER. I CAN'T EXPRESS JUST HOW GOOD THIS VEHICLE REALLY IS,AND WE LOVE IT. KEEP UP THE GOOD WORK, JEEP AND LAKE NORMAN CHRYSLER-JEEP-DODGE................FRED More
by FRED WILSON JR
Employees Worked With
john raila , John Raila
December 21, 2010
My wife & I stopped in at Lake Norman Chrysler, Jeep, and Dodge one afternoon to take a look at the new Wranglers and gather some information on them. Salesman Jay Tarlowe was extremely knowledgeable and giv Dodge one afternoon to take a look at the new Wranglers and gather some information on them. Salesman Jay Tarlowe was extremely knowledgeable and giving of his time even after we had told him we were several months away from buying a vehicle. He took us out on a test drive and answered all of our questions thoroughly. We will purchase a new Wrangler from Jay & Lake Norman Chrysler. Tom & Terri Pennoni Mooresville, NC More
by tompennoni
Employees Worked With
Jay Tarlowe
December 20, 2010
I have purchased 4 vehicles from Lake Norman Chrysler Dealership and have been very happy with the professional service from Maggie Carrigan and Robin Robinette. Maggie continuously touch bases with me m Dealership and have been very happy with the professional service from Maggie Carrigan and Robin Robinette. Maggie continuously touch bases with me making sure I am happy with my vehicles and always informs me that she is available for any future assistance. I have made several referrals to Maggie because she cares. I have my vehicles serviced at the outstanding service department managed by Robin Robinette. I have rated this dealership as a GREAT place to purchase a vehicle because of my sales person (Maggie Carrigan) being a courteous, professiohnal,knowledgeable and not an aggressive person and because of the wonderful service department. Lake Norman Chrysler is blessed to have Maggie Carrigan and Robin Robinette. More
by Dock
Employees Worked With
Maggie Carrigan and Robin Robinette, Maggie Carrigan, Robin Robinette
