Lake Norman Chrysler Dodge Jeep Ram

KJ was very good to us. He helped us get a good price on the two cars we were trading as well as helped us walk out of the dealership with the wrangler jeep we wanted. He immediately took us to the jeep we the two cars we were trading as well as helped us walk out of the dealership with the wrangler jeep we wanted. He immediately took us to the jeep we ended up buying after listening to what we wanted in a jeep. He showed us several others but when we finally made our decision in was the first one KJ had told us about. He is a very good salesman, gave us several bottles of water, and made the experience fun and relaxing. I would definitely buy a car from him again. Katie Turk More

My AC recently went out in my Escape. I was close to Lake Norman Chrysler so I thought I would have them take a look at it and see what they could do. They were really great. They were able to fix my car and Norman Chrysler so I thought I would have them take a look at it and see what they could do. They were really great. They were able to fix my car and the price was great to. An AC isn't cheap but I called the Ford dealership close to my home to price it and Lake Norman was cheaper. They even had a loner car for me so that I didn't have to stay at the dealership all day. I have been back to get my car serviced (oil change) and will continue to do so! More

I recently found myself in the situation that no one wants to be in but thank goodness for the guys at Lake Norman Chrysler. Last Sunday I was getting into my Charger when I noticed a small crack on the wants to be in but thank goodness for the guys at Lake Norman Chrysler. Last Sunday I was getting into my Charger when I noticed a small crack on the passenger side of my windshield. First thing Monday morning I drove over to the dealership and Josh was able to assist me in getting a windshield ordered and get me an appointment for Wednesday. Wednesday morning I pulled up to the dealership where I was greeted promptly by Jamie. He was helpful and gave me a time of completion so that my busy other half would be know when to drop me back off. The windshield was great and they even finished ahead of schedule. I will go back for any other services needed. More

Very friendly staff, my car was finished in a reasonable time frame, the location is very handy also because there are a few eating options and stores within walking distance while you wait for your vehicle time frame, the location is very handy also because there are a few eating options and stores within walking distance while you wait for your vehicle. The staff was attentive and everything I needed was done properly to my car! More

I’ve been a customer for about 10 years, having bought from first car from them. Today, however, was an exceptional visit. I needed to have my spark plugs changed in my Chrysler 300C. Mind you, I’ve had o from first car from them. Today, however, was an exceptional visit. I needed to have my spark plugs changed in my Chrysler 300C. Mind you, I’ve had oil changes and tire rotations with them which have been quick and easy. First off, I was able to quickly and effortlessly schedule my appointment. When I called, the phone was picked up promptly… no ring after ring after ring. When I drove up this morning I was checked in quickly and was able to go about running my errands close by. When I came back a few hours later my car was ready to go… and not only was it ready to go, it was CLEAN. Check out was seamless and I was back on my way in no time. I must say, I have been and continue to be happy with the service and experience I have had at Lake Norman and am actually looking forward to when and if they get Fiats in. I’ll be one of the first to buy one from them! More

I had my vehicle serviced at Lake Norman Chrysler and it was an outstanding experience. Terri provided exceptional customer service and my car was ready in a timely manner. Everything I had done was complet was an outstanding experience. Terri provided exceptional customer service and my car was ready in a timely manner. Everything I had done was completed properly and explained to me in detail prior to the work being done I would definitely return! More

Overall, I had a very pleasant experience at Lake Norman Jeep and would recommend the dealership. My salesman, Mark, is exceptional at his job. He is kind, friendly, courteous, willing to listen, and very Jeep and would recommend the dealership. My salesman, Mark, is exceptional at his job. He is kind, friendly, courteous, willing to listen, and very well spoken. He is very knowledgeable of the vehicles sold at this location. I first visited the dealership to see a used vehicle but bought a new Jeep Patriot as the end result. I love the vehicle and was pleased with the value I got for my trade. One frustration was never being able to tie the amounts shown on the quote to anything on the window sticker or internet listing for the vehicle - even after asking multiple times. At one point in the process (after I had turned down an offer), the owner contacted me to ask how he could earn my business. I was very impressed that he contacted me but utterly disappointed that once I took the time to write to him, he never responded. It would have been better for him to have never inquired of me if he was not going to take my input seriously and offer an answer on it one way or another. Once Mark and I reached an agreement and I committed to the trade, the process went very smoothly. Mark obtained the information he needed to have all of the paperwork ready to sign and drive. He spent time with me going over the options on the vehicle and I drove away in a very clean Patriot with a full tank of gas. Thanks for the effort you put into making this a good experience, Mark. I would recommend you, personally, even higher than the dealership. More

The service rep i spoke and dealt with was Jamie Walling, He was extremely helpful as well as being extremely knowledgable. I wish all service departments had this quality employee working for their dealers He was extremely helpful as well as being extremely knowledgable. I wish all service departments had this quality employee working for their dealership, service department review done by Jay Tarlowe More

Mark was fantastic. He was exactly the kind of person that you want to work with when looking for a car. He was extremely knowledgeable, offered great information, but was not too pushy. He listened to that you want to work with when looking for a car. He was extremely knowledgeable, offered great information, but was not too pushy. He listened to my questions and what I was looking for and was extremely helpful and accomodating. Mark worked with us to get to the right price. I felt like I was treated more than fairly and absolutely had a great experience. Plus, I LOVE my new Jeep :-). I have already recommended Mark / Lake Norman Chrysler/Jeep/Dodge to a friend. More

Over the last 5 months I have been looking for A used dodge charger SRT8. I saw one on the internet and said that I would call about it. when I did call the gentleman didnt have anything to do with me. W dodge charger SRT8. I saw one on the internet and said that I would call about it. when I did call the gentleman didnt have anything to do with me. Well then John the manager called me back as a follow up on the car. I talked to him he redirected me to another saleman (Bryan) I dont remember their last names. when all said and done I did not purchase a car from them but I would HIGHLY recommend Lake Norman Dodge to anyone. I live in Roanoke Virginia and we have a large dealer here (Berglund Chrysler,Jeep) I do not recommend them because of over pricing and not wanting to work with you on anything. I have as of today purchased another car from another dealer here in Roanoke and I called John and told him. He was one of the kindest people I have talked to. I thank you gentlemen for all of your help... More