Lake Norman Chrysler Jeep Dodge Ram - Service Center

The service rep i spoke and dealt with was Jamie Walling, He was extremely helpful as well as being extremely knowledgable. I wish all service departments had this quality employee working for their dealers He was extremely helpful as well as being extremely knowledgable. I wish all service departments had this quality employee working for their dealership, service department review done by Jay Tarlowe More

I recently found myself in the situation that no one wants to be in but thank goodness for the guys at Lake Norman Chrysler. Last Sunday I was getting into my Charger when I noticed a small crack on the wants to be in but thank goodness for the guys at Lake Norman Chrysler. Last Sunday I was getting into my Charger when I noticed a small crack on the passenger side of my windshield. First thing Monday morning I drove over to the dealership and Josh was able to assist me in getting a windshield ordered and get me an appointment for Wednesday. Wednesday morning I pulled up to the dealership where I was greeted promptly by Jamie. He was helpful and gave me a time of completion so that my busy other half would be know when to drop me back off. The windshield was great and they even finished ahead of schedule. I will go back for any other services needed. More

Very friendly staff, my car was finished in a reasonable time frame, the location is very handy also because there are a few eating options and stores within walking distance while you wait for your vehicle time frame, the location is very handy also because there are a few eating options and stores within walking distance while you wait for your vehicle. The staff was attentive and everything I needed was done properly to my car! More

I’ve been a customer for about 10 years, having bought from first car from them. Today, however, was an exceptional visit. I needed to have my spark plugs changed in my Chrysler 300C. Mind you, I’ve had o from first car from them. Today, however, was an exceptional visit. I needed to have my spark plugs changed in my Chrysler 300C. Mind you, I’ve had oil changes and tire rotations with them which have been quick and easy. First off, I was able to quickly and effortlessly schedule my appointment. When I called, the phone was picked up promptly… no ring after ring after ring. When I drove up this morning I was checked in quickly and was able to go about running my errands close by. When I came back a few hours later my car was ready to go… and not only was it ready to go, it was CLEAN. Check out was seamless and I was back on my way in no time. I must say, I have been and continue to be happy with the service and experience I have had at Lake Norman and am actually looking forward to when and if they get Fiats in. I’ll be one of the first to buy one from them! More

I had my vehicle serviced at Lake Norman Chrysler and it was an outstanding experience. Terri provided exceptional customer service and my car was ready in a timely manner. Everything I had done was complet was an outstanding experience. Terri provided exceptional customer service and my car was ready in a timely manner. Everything I had done was completed properly and explained to me in detail prior to the work being done I would definitely return! More

Terry and Josh went beyond the call of duty in servicing my Jeep. It seems with these two employees covering the service end your service has nothing but improved. They were honest, true to their word and my Jeep. It seems with these two employees covering the service end your service has nothing but improved. They were honest, true to their word and very helpful and thoughtful. Not traits generally equated with dealer repair staff. Give them both raises! Best regards, John (Jack) Cummings More

The minute I drove into the service lane, I was welcomed The minute I drove into the service lane, I was welcomed with a pleasant greeting and informed of the monthly specials. Throughout the visit, I was i The minute I drove into the service lane, I was welcomed with a pleasant greeting and informed of the monthly specials. Throughout the visit, I was informed of the service that needed to be done on my vehicle, as well as, all the prices. The service did not take as long as I expected it to and the checkout was speedy. Overall my experience with Lake Norman Dodge was very pleasant and I do intend to return for future service needs. More

I have been to many, many dealerships over the years but I have never been to one that made me feel so welcome from the minute that I arrived! They went out of their way to make me comfortable while I was h I have never been to one that made me feel so welcome from the minute that I arrived! They went out of their way to make me comfortable while I was having work done on my car. They made me feel like I was one of their best customers even though I had never been in their dealership before! The mechanic who worked on my car took time to personally go over issues and concerns with me. That was really nice! What a great place!!! More

Best service we have ever received. Brian, our technician was extremely knowledgeable. He explained exactly what he would be doing, verifying that the work order was accurate. He also told us u technician was extremely knowledgeable. He explained exactly what he would be doing, verifying that the work order was accurate. He also told us upfront what the service would cost. Everyone at the dealership was very friendly and the service waiting room was comfortable. More

I was on vacation visiting my brother for a few days when I experienced the vehicle trouble, therefore being without it was going to be very inconvenient. I was given a quote for repair of the problem in my I experienced the vehicle trouble, therefore being without it was going to be very inconvenient. I was given a quote for repair of the problem in my transmission and a detailed explaination of what the repair involved by Mr. Williams. My vehicle was repaired the same day and i was provided with a rental vehicle at a very discounted price from Enterprise to use for the day, which allowed me to continue with my activities. My vehicle was finished when expected and washed. The lady who handled my bill at the checkout was very pleasant as was Mr. Williams. This made handing over $900.00 less painful. I would recommend this dealership to others. And, although I do not live in the area my brother does, as well as my sister-in-law, both of whom work in companies dealing with many people who they can tell of the excellent service at Lake Norman. My brother also drives a jeep which can be serviced there as well. Thanks, Laura Drummond Paris TN More