Lake Wales Chrysler Dodge Jeep Ram - Service Center

I am not one to post reviews, but if I can save someone the headache it will be worth it. The service department at this place has been ridiculous. STAY AWAY! I purchased a brand new vehicle off the show r the headache it will be worth it. The service department at this place has been ridiculous. STAY AWAY! I purchased a brand new vehicle off the show room floor and it experienced a pressure crack in the windshield (known Jeep issue). Took it back to the dealer to be addressed. 3 months later, 4 trips to the dealership for updated pictures (others were lost), countless amounts of calls and the crack is growing with no resolution. Then to be told it was denied due to 12 months, 12000 miles. HA! My Jeep was purchased in May and I currently have 11,933 miles. It was in the 9000 range when the original claim was made. When you attempt to speak to management, the phone line just rings. No care for customer service! Now the Jeep has rear end noises and I can only image what that process will be. More

Service Dept was very thorough with the oil change and vehicle inspection. Service personnel were professionals vehicle inspection. Service personnel were professionals More

Very poor customer service. Messed up the miles reported on my car. Tried calling was out on hold multiple times and no answer from the manager. Told them my situation. No help Messed up the miles reported on my car. Tried calling was out on hold multiple times and no answer from the manager. Told them my situation. No help at all. Don’t go here More

Trying local dealership for basic service again. I recently purchased a new jeep and had 1st service performed. Great experience and service. I had experienced poor service a few years back and want I recently purchased a new jeep and had 1st service performed. Great experience and service. I had experienced poor service a few years back and wanted to try local dealership again. This service was for my work vehicle. Online appointment set up was great . Service was performed but forgot a tire rotation. Staff corrected issue. 2 hour service time for booked appointment seems a little excessive and attention to detail for service write up could use a touch up. I was observing the service department as I am searching for a dealership to service my 9 work trucks. Key component is time and scheduling for trucks to be off the road. More

Amazing hospitality! I bring my truck there for service since I bought it. Will not bring it anywhere else. I bring my truck there for service since I bought it. Will not bring it anywhere else. More

Sales and service are great! So very helpful and friendly. Very pleased with their team. So very helpful and friendly. Very pleased with their team. More

They where pleasant and there was no wait I was in and out. I would definitively refer this dealers service center. out. I would definitively refer this dealers service center. More

Took vehicle for an oil change waited almost 2 hours but staff were great and apologetic for wait time. Overall would recommend to purchase or service vehicle from here. staff were great and apologetic for wait time. Overall would recommend to purchase or service vehicle from here. More

We had difficulty using the call in system, transfer service disconnected several times. Next option , online , required engine size and vin for appointment. We are enrolled in the jeep wave why all th service disconnected several times. Next option , online , required engine size and vin for appointment. We are enrolled in the jeep wave why all the extra steps for 1st service visit, very frustrating. Service dept, very good communication and service. Will evaluate further on 2nd service . More

Second time getting my oil change there and first time was great in and out in about 30 minutes. This time had and appointment and even confirmed with them when they called an hour prior to my appointment was great in and out in about 30 minutes. This time had and appointment and even confirmed with them when they called an hour prior to my appointment. At check in they said it would be awhile since there were a number ahead of me, walk ins. I asked doesn’t appointments have priority over walk ins and they said they had appointments. So either they over booked for the same time, or walk ins have priority? It took an hour and thirty minutes for an express oil change. Also told him had an issue with the second row headrest both when they called to confirm appointment and also at check in, it never was put on work order, so now need to make another appointment but will go elsewhere More