Harry Parsons

My experience with Lake Wales Chrysler Dodge Jeep Ram was extremely disappointing. We were given a written out‑the‑door price of $47,000 that included a service contract at no additional cost. However, when extremely disappointing. We were given a written out‑the‑door price of $47,000 that included a service contract at no additional cost. However, when the final contract was presented, the service contract appeared as a $2,984 added charge with no discount or price reduction to offset it. When I questioned the discrepancy, the dealership tried to explain verbally that they “discounted the truck to offset the service contract,” but no such discount appears anywhere in the paperwork. The contract does not match the written agreement we were provided. I also requested that all communication be in writing and asked them not to call me. They continued calling, texting, and emailing after that request. I have filed complaints with the appropriate agencies and provided all documentation. I hope this review helps others avoid the same experience. More

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I have purchased my last 4-5 cars at Lake Wales CDJR and each experience is enjoyable! I am upfront and honest with my goals and expectations and they meet them every time. each experience is enjoyable! I am upfront and honest with my goals and expectations and they meet them every time. More

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Aliesha in the service department was great and very helpful. The service I needed was actually promised before I purchased the vehicle, though I had to remind the sales team of that promise. Michael helpful. The service I needed was actually promised before I purchased the vehicle, though I had to remind the sales team of that promise. Michael their F and I guy, and Larry the GM came through and took care of me with no charge. Thanks guys I appreciate the good service and the promises kept. More

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Easy from start to finish! ! Best car buying experience in years, I will return to do more business as needed. No pressure and people are super friendly! ! Best car buying experience in years, I will return to do more business as needed. No pressure and people are super friendly! More

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easiest buying experience I have had at a dealership. I purchased a brand new jeep that I found online. The jeep was already priced at a good deal so there was no need to have to try and haggle a reasona I purchased a brand new jeep that I found online. The jeep was already priced at a good deal so there was no need to have to try and haggle a reasonable price. The finance manager (Harry Parson) made the purchase easy , when there was an issue with the finance , he listened and fixed immediately, with the intent of securing good financing. Everybody i dealt with seem Attentive and willing to work for me and my needs. 10 Stars thanks to the crew at Lake Wales CDJR! More

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Excellent sales agent very polite and professional 👍 the best in the game Also quick loan approval. the best in the game Also quick loan approval. More

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Fast buying no hagles friendly service is great fair pricing and leasing no problems at all pricing and leasing no problems at all More

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Professional staff, utilized a team approach, cared about customer, and were responsive to concerns of customer customer, and were responsive to concerns of customer More

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A Dynamic Duo: Shane and Jim - Exemplary Service at Lake Wales CDJR! My recent car-buying experience at Lake Wales Chrysler Dodge Jeep Ram was nothing short of extraordinary, thanks to the exceptional te Wales CDJR! My recent car-buying experience at Lake Wales Chrysler Dodge Jeep Ram was nothing short of extraordinary, thanks to the exceptional teamwork of Shane Kirtley, my dedicated sales consultant, and Jim, the business manager. From the moment I arrived, Shane Kirtley made the car-buying experience feel like a conversation with lifelong friends. His understanding of my preference for the specific Charger Scat Pack Widebody elevated the process to a whole new level. Shane's meticulous attention to detail and profound product knowledge made everything feel seamless. Not only did he ensure the car was sent to detail, but he also took the time to take me for a test drive, solidifying that it was the perfect car for me. Shane's commitment to customer satisfaction was not only evident in his expertise but also in his ability to make the purchase journey stress-free and enjoyable. He followed up with the appropriate managers to streamline the deal, ensuring that every step was quick and easy. Jim, the business manager, continued this exceptional level of service by not only guiding me through the financing process but also tailoring warranties to my specific preferences. Our discussions went beyond the transaction; we shared laughs and personal stories that made the entire process feel more like a conversation with a friend rather than a traditional business transaction. I shared my concerns, and Jim skillfully provided me with a comprehensive package that met all my needs while staying well within my budget. His financial expertise and customer-centric approach made the typically complex warranty decisions surprisingly straightforward. To top it all off, Tony the General Manager, took time out of his day to fill up my car and personally thank me for my continued business. This level of service is truly exceptional and goes above and beyond what one might expect. It's a testament to the commitment to customer satisfaction. I can't thank Shane and Jim at Lake Wales CDJR enough. If you're in the market for a new or preowned car and want a team that prioritizes your satisfaction, look no further. Thanks to this incredible team, I drove away not only in my dream car but also with the confidence that I made the right choice. Five stars just don't seem enough! Keep up the fantastic work! More

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BOUGHT VEHICLE ON 10/14/2023 TRADED IN MY VEHICLE AND CASH TOWARDS PURCHASE OF A 2012 RAM 2500 DIESEL SOLD AS IS. CALLED DEALERSHIP MONDAY TO EXPLAIN TRUCK HAD ISSUES AND TRANSMISSION WAS ACTING UP, ASK CASH TOWARDS PURCHASE OF A 2012 RAM 2500 DIESEL SOLD AS IS. CALLED DEALERSHIP MONDAY TO EXPLAIN TRUCK HAD ISSUES AND TRANSMISSION WAS ACTING UP, ASKED IF I MAY BRING VEHICLE BACK AND GET THE VEHICLE I TRADED IN BACK, WAS TOLD IT WOULD COST A ADDITIONAL 2600 ON TOP OF THE 1600 I PAID WHEN I TRADED MY VEHICLE. WENT TO DEALERSHIP TUESDAY THE 17TH AND GOT MY VEHICLE BACK COST ME 2600 DOLLARS FOR A VEHICLE I DROVE 130 MILES AND 2 DAYS, I EXPLAINED I WOULD PAY THE 600 SERVICE BILL AND FELT I SHOULD NOT HAVE HAD TO PAY ANYMORE SINCE THE TRUCK THEY SOLD ME WAS A LEMON. More

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