
Lakeland Toyota
Lakeland, FL
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Long line (even with appointment). We requested, while the truck was being serviced and on property for several hours, to have body shop adviser walk over to service (approximately 40 We requested, while the truck was being serviced and on property for several hours, to have body shop adviser walk over to service (approximately 40 yards... 120 ft) to take a look at a small dime-sized dent (very small) in the front fender and to give an estimate. No big deal. Oh no! Can't do that. WE have to take the truck back to the body shop when we return to pick up the vehicle. That's ok. Six months ago, we bought TWO 2022 Toyotas at another dealership 3 hours after the Sales Manager at Lakeland Toyota refused to deal. Taking the truck elsewhere for a simple dent is no problem at all. More
Attentive advisor. Explained multipoint inspection sheet. Spoke in layman’s terms. No pressures. Gave accurate finish time and costs. Waiting area clean. Explained multipoint inspection sheet. Spoke in layman’s terms. No pressures. Gave accurate finish time and costs. Waiting area clean. More
When buying a veil it’s wonderful, however getting it services oil change was a joke they kept my truck for 1 1/2 hours to tell me we had not did your oil change like I told then but only rotated my tir services oil change was a joke they kept my truck for 1 1/2 hours to tell me we had not did your oil change like I told then but only rotated my tires! Never again The guy whom is service writer and don’t know anything along with the girl wannabe manager… They get NO STARS FOR SERVICING MANT! NEVER again and that was my 1 oil change until now. More
Service department always excellent! ! Good customer relations. Very informative and helpful. They also have a very efficient system! Recommend it often! ! Good customer relations. Very informative and helpful. They also have a very efficient system! Recommend it often! More