Lakeland Toyota

I am extremely disappointed with my experience with Antwone. What makes this situation particularly frustrating is that his communication initially seemed genuine. I believed I was working with someone Antwone. What makes this situation particularly frustrating is that his communication initially seemed genuine. I believed I was working with someone who was attentive, transparent, and interested in earning my business. Unfortunately, as the process continued, that impression changed completely. Ultimately, I did not purchase a vehicle from this dealership because of the misinformation and lack of follow-through I experienced. One of the most significant issues was the price I was quoted. Antwone quoted me a price that was approximately $15,000 lower than the price the dealership actually had listed internally. Based on the information he provided, I proceeded with the expectation that the quoted price was accurate. He also made a promise regarding the transaction that he was ultimately unable to keep. A discrepancy of approximately $15,000 is not a minor misunderstanding, and discovering that the dealership's actual pricing was substantially different from what I had been told completely undermined my confidence in moving forward. Communication also deteriorated significantly. After initially being responsive and seemingly genuine, Antwone stopped responding to me without explanation. I found myself repeatedly having to seek updates and clarification regarding a transaction in which I was prepared to spend a substantial amount of money. What concerned me further was being told by Antwone that he was off, only to later be advised by the receptionist that he had actually switched his days. Given everything else that had already occurred, that conflicting information further damaged my trust and left me questioning the accuracy of what I was being told. This experience is especially disappointing because I have owned Toyotas for the past 20 years. I came into this process as someone who already had a great deal of loyalty to the Toyota brand, and I very likely would have continued being a loyal customer. Instead, misinformation, an unfulfilled promise, and a complete breakdown in communication caused me to walk away without purchasing the vehicle. I understand that mistakes and misunderstandings can happen during any sales process. However, when a customer is quoted a price approximately $15,000 below the dealership's actual internal price, given assurances that cannot ultimately be honored, and then experiences a sudden lack of communication, it becomes very difficult to view the situation as simply a misunderstanding. As a customer, I expect a salesperson to be honest, clear, and responsive throughout the entire process—not simply communicate well in the beginning and then disappear when complications arise. I would strongly encourage anyone considering working with Antwone to ask detailed questions, get every price and promise in writing, and independently verify important information with the dealership before making any decisions. After 20 years of owning Toyotas, I expected a much higher level of professionalism, transparency, and communication from a Toyota dealership. Unfortunately, this experience cost the dealership not only this particular sale, but potentially the continued loyalty of a longtime Toyota customer. Based on my personal experience, I would not recommend working with Antwone. More

I was trying to buy a Car, the advertise price is $33,994 with delivery fee and electronic fee they say just need tag and taxes. I ask the salesperson for a discoun the total price was $36,934 i i offer $35. with delivery fee and electronic fee they say just need tag and taxes. I ask the salesperson for a discoun the total price was $36,934 i i offer $35.730 ans split the difference, he told wait a minute, never answer me back, the i communicate with him and hours later he told me that the price is almost $38.000 because they "missed" another 990 hidden fee. I Strongly recommend NOT going to this dealer they hide fees and are not straight about the price! More

I always use this location for my service appointments and yesterday was by far the least communication and awful service I’ve ever received. I had to reach out to the advisor I usually use just to get up and yesterday was by far the least communication and awful service I’ve ever received. I had to reach out to the advisor I usually use just to get updates on my vehicle that was sitting around waiting to know what I wanted to do about an issue it had. Scott is by far the worst advisor I’ve ever come across at this location. No communication AT ALL from drop off to pick up. When I was dropping the car off he was too worried about how he dropped his phone instead of getting my number down for contact. When picking up my vehicle, I arrived at his desk and instead of immediately greeting me, he decided to keep tapping his mouth to his co workers as if it was lunch time. Monster cans and crackers all over his desk. Just in all very unprofessional compared to what I’ve dealt with in the past. It’s a great location just some people need to be weeded out. More

Stephen Curtis was a very knowledgeable and helpful salesperson. He found just the right vehicle for us. He was professional and courteous and was training another salesperson at the same time. She salesperson. He found just the right vehicle for us. He was professional and courteous and was training another salesperson at the same time. She was helpful too. Even after we bought the SUV he went above and beyond to make sure that we were satisfied with the vehicle and the service we received. Chelsie also explained everything in a clear way and made our experience a good one.. More

Excellent service Luis Gonzalez was the best pleasant professional and knowledgeable salesman he help me to get a used car I highly recommend him Im so happy with the service I would give him 10 stars professional and knowledgeable salesman he help me to get a used car I highly recommend him Im so happy with the service I would give him 10 stars More

Doug was a super great salesman. Very knowledgeable and informative. And helpful. 10 stars for him Very knowledgeable and informative. And helpful. 10 stars for him More

M.J. Was very helpful and knowledgeable. We went from a 2007 trade-in to a 2026 Corolla. We’ve had many Corollas but the new ones brought us into to 21st century and M.J.guided us expertly through it all. 2007 trade-in to a 2026 Corolla. We’ve had many Corollas but the new ones brought us into to 21st century and M.J.guided us expertly through it all. Thanks M.J.! More

My salesman,James Rosier was professional and understanding. We are from western New York and was very helpful in every way. understanding. We are from western New York and was very helpful in every way. More

Pre-owned cars, listed on their website, don’t exist. They say that they are already gone They say that they are already gone More

Everything was worry and stress-free helped me understand everything and did not disappoint. I highly recommend going to this place and talking with Houston. He made everything smooth for me. everything and did not disappoint. I highly recommend going to this place and talking with Houston. He made everything smooth for me. More