Lakeland Toyota

I asked for a survey 3 times and to no surprise I didn’t receive one. I have always received good service here until my last two scheduled visits. I had maintenance appt which went fairly well. I specifical receive one. I have always received good service here until my last two scheduled visits. I had maintenance appt which went fairly well. I specifically told the service advisor my tire indicator light keeps coming on after I put air in my tires and suggested it might be just the indicator light. My car was finished within 40 minutes (awesome) and was told I just needed air in my tire and that all my tires were in good shape. Two days later, that light came back on. Brought it back to Toyota with a scheduled appt to find out there was a nail in my tire. I assumed there was. The service advisor told me I needed 4 new tires. ABSOLUTELY NOT!! . I agreed to one new tire covered by maintenance agreement. The young lady that got out of my car was not wearing a mask. I found that very disrespectful. Came back the following day to have tire put on. Two hours later. Young lady came back with my car NOT WEARING A MASK!!. I have bought 3 cars from this dealership. Two which were new. Seriously don’t believe you will be selling me another vehicle. I forgot to mention, when I came in for my maintenance appt, before I could walk in after dropping off my car, I was met at the door from a salesman wanting to sell me a car. I just purchased my car in December and told him I was not currently interested. He pulled up with a rav4 and asked me to sit in it. I totally was not interested. Didnt appreciate being called sweetly and honey from one of my service advisors. I don’t like terms of endearment. I am done venting. All in all it was a terrible experience More

Mandy did an amazing job getting my car in and out and updating me throughout the process. Thank you Mandy and Toyota! I recommend Toyota updating me throughout the process. Thank you Mandy and Toyota! I recommend Toyota More

Fast, friendly service with fair technicians, Ian kept me updated on my service, he even called after I left to inform me he forgot to include my discount coupon. I never thought to look. updated on my service, he even called after I left to inform me he forgot to include my discount coupon. I never thought to look. More

Wolves dressed in sheep clothing. NO INTEGRITY NO MORALS .After making you comfortable for months, offering you great deals, great programs and lower rates. Do not let them buy you out of your car, they wil .After making you comfortable for months, offering you great deals, great programs and lower rates. Do not let them buy you out of your car, they will stick it to you RAW with the conquest program. After literally saying I can't make payments it's to high you might have to repo the car, they could care less. They will sell you a gift covered in glitter to unwrap a contract from xxxx that u can't get out of. They also don't tell you , you have 3 days to trade if not happy after your contract. More

Very friendly, knowledgeable, comprehensively. The Salerno was very friendly and was by our side until the end. The car was pricy for what it is. Salerno was very friendly and was by our side until the end. The car was pricy for what it is. More

Last service experience was bad. I was called to approve a repair over a thousand dollars during routine oil change that turned out a diagnostic error when contested. They claimed entire fuel tank needed ch a repair over a thousand dollars during routine oil change that turned out a diagnostic error when contested. They claimed entire fuel tank needed changing and became defensive when I inquired about the repair. Once I arrived back to dealership they said it was an error from their part. Lost trust in their service department because they would’ve easily charged me for an unnecessary repair had I said yes over the phone. More

Jason marchant did absolutely amazing ! From picking the car out and with the help of Brandon getting us to the price range we wanted. He was extremely patient as we ran into a little bump and he did not lo car out and with the help of Brandon getting us to the price range we wanted. He was extremely patient as we ran into a little bump and he did not loose his customer service even though we were there until 9:30 ! Absolutely love my new SUV ! More

The people at Lakeland Toyota are honest and helpful. Lakeland Toyota has always had an excellent service department. Today they helped me quickly and efficiently to replace my car key. Lakeland Toyota has always had an excellent service department. Today they helped me quickly and efficiently to replace my car key. More

This place is amazing! Always informative and always here to help with any questions! Thank you for taking the time to service my Ford vehicle! to help with any questions! Thank you for taking the time to service my Ford vehicle! More

Great experience buying a car from Michele Jones and finalizing finance with Ryan Soto. They were kind, honest, and professional. We will buy from Michele again!! finalizing finance with Ryan Soto. They were kind, honest, and professional. We will buy from Michele again!! More