Lakeland Toyota

Regular Maintenance Excellent service, accommodating staff, knowledgeable representatives, courteous, efficient, thorough technicians. Jarvis provided excellent customer Excellent service, accommodating staff, knowledgeable representatives, courteous, efficient, thorough technicians. Jarvis provided excellent customer service! He was thorough; answered all of my questions and was very patient. He treated me with kindness and respect. I did not feel like just a number. True customer service and caring Does Exist!!! Well done!!! More

Service rear brakes tire rotation and oil change Excellent as always. Tanya Barber is a a wonderful experience. Work is always exceptional. Always punctual and always knows or will go the extra mile Excellent as always. Tanya Barber is a a wonderful experience. Work is always exceptional. Always punctual and always knows or will go the extra mile to find the answers More

Oil change Friendly and caring sales representative... I went early morning to Toyota for an oil change and the sales rep Ozzie informed me that it might be a w Friendly and caring sales representative... I went early morning to Toyota for an oil change and the sales rep Ozzie informed me that it might be a wait time for more than 2Hrs... He did his best to get me out in less than 1Hr.. Toyota is the only dealer ship I go to for service.. thank you for being caring and giving fast service!! More

Exelente Human talent Me encanta como se dirigen a mi, que me escuchen y busquen solucion a mis necesidades. Procuran hacer un buen trabajo en equipo para mi satisfacion y Me encanta como se dirigen a mi, que me escuchen y busquen solucion a mis necesidades. Procuran hacer un buen trabajo en equipo para mi satisfacion y servicio de mi auto More

Super mega-agradable La empleada Carmen Diodonet nos atendió con mucho profesionalismo, respeto y sobre todo con las atenciones especificas para ayudarnos a conseguir el v La empleada Carmen Diodonet nos atendió con mucho profesionalismo, respeto y sobre todo con las atenciones especificas para ayudarnos a conseguir el vehículo adecuado para mi fue una experiencia agradable que en la compra de mi proximo vehículo buscaría nuevamente a Carmen Diodonet para que me ayudara.., opinion personal deberían de darle un puesto de mayor rango de supervisora ya que nos sentimos en familia con su cortesía... att. Jose L Machuca Fuentes y Marian Hernandez More

Oil Change Tire Rotation Service Service personnel promptly got my truck in for service. Was contacted when service was completed. Not sure I will continue to use the dealership due t Service personnel promptly got my truck in for service. Was contacted when service was completed. Not sure I will continue to use the dealership due to price being more than other places. More

Tonya Barber Tonya was very helpful went beyond what she needed to do to get the information I needed very pleased with her I can say that I have always had nice e Tonya was very helpful went beyond what she needed to do to get the information I needed very pleased with her I can say that I have always had nice experience at Lakeland Toyota but this visit was extra nice because of her doing what she did for me and I can't thank her enough for making me feel welcome More

Selling services not required We went in for general maintainer and were told the battery did not test; however, we had replaced the battery 15 months earlier at the same service c We went in for general maintainer and were told the battery did not test; however, we had replaced the battery 15 months earlier at the same service center. After we told them, we were told they would retest the battery. Over an hour later we were told the battery was fine- just a bad cable connection. The first test was good enough to sell us a battery but not good enough to replace on their dime? I am sure we will use this dealership for warranty service, but we have little confidence or trust in them giving us a true evaluation of maintenance needed. More

Recall Very efficient Rep said 2-3 hours wait & it only took 1 1/2 hours. Staff was very nice. Efrain displayed excellent customer service skills. Very efficient Rep said 2-3 hours wait & it only took 1 1/2 hours. Staff was very nice. Efrain displayed excellent customer service skills. More

Several disappointments The 2018 dodge truck we were shown looked okay. The scrathes on the sides of the truck were not visible in the glaring hot sun. My husband is disabled The 2018 dodge truck we were shown looked okay. The scrathes on the sides of the truck were not visible in the glaring hot sun. My husband is disabled. My concern was for him and his safety. The young salesgirl was not very knowledgeable or helpful in pointing out things. When we arrived home, I called her about scratches. SHe said she would have areas sanded down and taken care of. Unfortunately, not yet. Secondly, we were handed one key. I asked for second key. I was told used trucks/cars rarely had the second key. Previous owners don't turn them in. Justin said. No offer to have a second key made. What do I do if key lost/misplaced? Lastly, the salespeople attached our disabled veteran licence plate on truck. A few days later, we get a call that we can't use it as my disabled husband not on car loan. I requested you place speak with loan bank to add his name. Apparently, you didn't. A day later, we receive a regular license plate from you. Why didn't the gentleman handling the paperwork know about these rules? I asked, at the time, and he said no problem. I am hugely disappointed. We are an elderly couple. Wouldnt you think we could trust you to know what to do to make sure our needs were met? More