
Lakeland Toyota
Lakeland, FL
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Very helpful salesman - Brandon Collins Brandon was very helpful through the purchasing process of my new 4 Runner. He answered all of our questions as well as helped with getting us to the Brandon was very helpful through the purchasing process of my new 4 Runner. He answered all of our questions as well as helped with getting us to the price we wanted for the vehicle. More
Oil change Very clean and fast service Very organize family oriented well done service very welcoming everybody moved at a fast pace to make sure that me and m Very clean and fast service Very organize family oriented well done service very welcoming everybody moved at a fast pace to make sure that me and my family was well taken care of I will highly recommend you to all my friends and family members and just keep doing a great job as you all are doing and I love my Toyota and I will always shop with you guys More
New car purchase We were treated professionally, respectfully, courteously by our salesman Danny and by sales manager Manny. They were both very personable. Love the We were treated professionally, respectfully, courteously by our salesman Danny and by sales manager Manny. They were both very personable. Love the Rav 4. They worked with us to get to the deal we were happy with. Michelle in finance went way above the call of duty to help us. More
Excellent customer service by service representative It was very busy in service today but I was in and out in less than 2 hours - service rep friendly, knowledgable, and helpful - invoice was incorrect It was very busy in service today but I was in and out in less than 2 hours - service rep friendly, knowledgable, and helpful - invoice was incorrect and was corrected. More
Service is very professional The service department have been servicing my Rav4 since i purchased the car. Every 5,000 miles i take it in and have a complete check made and tires The service department have been servicing my Rav4 since i purchased the car. Every 5,000 miles i take it in and have a complete check made and tires rotated. And they keep on top of any recalls. More
Quick service for oil change and tire rotation The staff was amazing and worked to Provide the best service. Paul was clear with what services were needed and the price. The wait time was minimal The staff was amazing and worked to Provide the best service. Paul was clear with what services were needed and the price. The wait time was minimal More
The worse experience ever at Toyota dealer The treatment at arrival by the person I had the appoitment was totally rude, nonproffesional unrespecfully ( Mr.. Osvaldo Perez) to the point that I The treatment at arrival by the person I had the appoitment was totally rude, nonproffesional unrespecfully ( Mr.. Osvaldo Perez) to the point that I accepted his sugestion of transfer me to another service technician. I had annonline estimate of 19.95 fir tire rotation and synthetic oil change and he wanted to chargd over 164 dollars at the end I did pay with the other service person 70.92 wich still looks to me high the cortesy at this place is terrible this the last time I do a service or any business at this dealer, they made me feel miserable and made my day terrible just before a medical procedure tomortow More
Spectacular The costumer service was wonderful. Clean environment. Friendly staff. Very personal. They try to help in anyway they can. Hector was a great sales re The costumer service was wonderful. Clean environment. Friendly staff. Very personal. They try to help in anyway they can. Hector was a great sales rep. Recommend him. More
Not good customer service Not impressed with my initial phone call . Kaleah told me the vehicle from the website was there, when actually it was located in another state. She d Not impressed with my initial phone call . Kaleah told me the vehicle from the website was there, when actually it was located in another state. She didn't have much info , gave me vague answers and didn't grab my interest over the phone. The dealership is too busy and chaotic. The car I finally purchased didn't have a spare key or floor mats. My sales person, James Day was very nice but we still have not received any follow up calls from my salesperson or the dealership after the purchase. Not to see if we had any questions or needed assistance. Price kept changing. Never saw the actual window sticker. Finance was trying to upsale items and made it seem like he did me a favor by finding my final interest rate. I told him that was his job. I would not recommend this dealership. More
New car purchase I had the best experience I have every bag purchasing a car with Lakeland Toyota. They worked with me until I was completely satisfied & the follow u I had the best experience I have every bag purchasing a car with Lakeland Toyota. They worked with me until I was completely satisfied & the follow up was great. Thanks a million to Daniel McClurg. More