Lakeland Toyota

Terrible customer service very unprofessional sales person I would never go back and not recommend anyone too. I have to call in order to get my new license plates though my temporary tag expired. I would never go back and not recommend anyone too. I have to call in order to get my new license plates though my temporary tag expired. More

Good Experience My husband and I bought a truck yesterday from Lakeland Toyota. I have to say our sales man BILL was very nice and professional. We arrived at this de My husband and I bought a truck yesterday from Lakeland Toyota. I have to say our sales man BILL was very nice and professional. We arrived at this dealership very disappointed at the treatment we received at a near by dealership. My husband was frustrated due to the prior bad experience, but BILL was so nice to work with that our mood change quite quickly, He worked with us, was not pushy and helped us get what we needed and what we were looking for. He was great to work with and we left happy with a new truck. More

The WORST Customer Service I have EVER had in a dealership I called about getting some information and pictures about a 2012 Toyota Camry which they didn't have in their website. the first representative who a I called about getting some information and pictures about a 2012 Toyota Camry which they didn't have in their website. the first representative who answer my call just transfered me to another person who didn't pickup the phone, and not even call me back at all although I left a detailed voicemail. The second and third representatives answered my call but didn't get the information I needed at all even though I called them multiple times. I eventully called the general sales manager who I though would help me out get the information as quickly as possible. Unfortunately, it turned out I was wrong, he didn't let me explain what I wanted, and was so offensive, and I think was hiding some issues with the vehicle since he was trying so hardto ignore my questions and kind of convince me to just come to the dealership and then buy that vehicle or any alternatives. I told him I'm about 700 miles away and I want to make sure that the vehicle is in good shape before I make the road trip. He started yelling at me "Oh we don't sell junk cars, why don't you buy a car from your town, ... , bla bla bla, and so many unrelated and disrespectful questions and statements. Eventually, they added up additional fees from here and and here and there until the car value went up from $7K to $10K. Just around $2K for "shop fee", "Oh we COULD replace the tires, air filters, ... etc." My best advice to you who is reading my review is to be careful when you shop for a vehicle, your money might get ....... easily, at this dealership or any other one. Date:(9/30/2016). Thanks More

Richard Lupo the GREATEST My service rep was top shelf could not ask for better service in and out within the hour.. Not bad for a tire change. Will be back in 5000 miles or wh My service rep was top shelf could not ask for better service in and out within the hour.. Not bad for a tire change. Will be back in 5000 miles or when the Manufacture emails me. Thanks Richard. More

Things happen. "Unfortunate occurences" We recently had extensive service work done on our 2004 Toyota Sienna minivan. Overall, it was a much better experience than the last time we had int We recently had extensive service work done on our 2004 Toyota Sienna minivan. Overall, it was a much better experience than the last time we had interaction thusly (at old location in 2012). Daniel Delgado was our service advisor, and was excellent across the board. Thank you Daniel! The reasons we did not give an excellent rating had nothing to do with him, or even the dealership/service department at that location. We began our interaction needing new key fobs (+ programming). After a multi-point inspection, problems with boots on axles, drive axle itself, and other suspension + steering components were discovered. It became a more complicated endeavor than we anticipated. Unfortunately, a defective drive axle assembly was shipped and put in place. I only discovered a problem as I first drove away, and am not sure vehicle was test driven that first time (although it was not this location's fault for being shipped a faulty component). Additionally, another problem was discovered, i.e. worn bushings on lower control arms. Needless to say, turned out to be an expensive, inconvenient series of visits. We were without our vehicle for the better part of a week in total, and had to make several trips back and forth to the location. Having said all that, the end result so far seems to be excellent, and the dealership + service department demonstrated good integrity in not charging extra for re-do work or defective part replacement. A courtesy car was provided throughout. Again, very happy with end result, and I commend Mr. Delgado for "hanging in there with us." Thanks also to the service department manager, who personally supervised things after the initial "snafu." More

Great experience Jean Rosier is a great sales person. He keeps his word I highly recommend him I visited the dealership on a Sunday aand left with the car with a grea Jean Rosier is a great sales person. He keeps his word I highly recommend him I visited the dealership on a Sunday aand left with the car with a great deal it only took a few hours not all-day no pressure and no Hassel I had already visited several dealerships in the Tampa area an some in Haines city with a not so good experience to say the least I would definitely go back to Lakeland Toyota and Jean Rosier And recommend friends and family too More

Outstanding Work Ethics Two weeks ago I spoke to Manny Turino about a 20,000 mile service and full detail for my 2013 Venza. He explained exactly what would be done and the c Two weeks ago I spoke to Manny Turino about a 20,000 mile service and full detail for my 2013 Venza. He explained exactly what would be done and the cost involved. When I showed up for my appointment today Manny reviewed the scope of work again. About 4 hours later Manny advised me my car was ready to be picked up. I was delighted with the extremely professional work that was done - it was almost like getting a new car. Manny is very friendly, polite and easy to deal with. I highly recommend dealing with him and getting the full detail work done. More

No regrets Had a great experience at Lakeland Toyota. About a year ago we purchased a pre owned 14 Camry, the buying process was very easy and the people were pl Had a great experience at Lakeland Toyota. About a year ago we purchased a pre owned 14 Camry, the buying process was very easy and the people were pleasant. We recently decided that we wanted something a little bigger so we went to Lakeland Toyota to look at a new SUV. We had the privilege of working with Charlie Davis who was amazing at helping choose what we wanted, He was very knowledgeable about the vehicle and was always available for any questions we had. It took a couple days to fully decide on which SUV worked the best but we finally got into the finance department where we were greeted by Richard Pryce who is in my opinion the hands down best finance manager around, he explained everything in detail, truly cared about the customer and got us out with a great deal. We are now the proud owners of a brand new Rav4 thanks to Charlie and Richard. I would not hesitate to recommend Lakeland Toyota to anyone. More

NO RESPECT This dealership is probably theworst place i have ever been! first of all im almost 30 i started driving at 15 and got my first car then so ive been t This dealership is probably theworst place i have ever been! first of all im almost 30 i started driving at 15 and got my first car then so ive been to plenty dealerships in my life. I came to this dealer enquiring on a 2015 camry the sales woman lied to us not only on price but also on several other items i have been trying for a week almost to get the store manager on the phone but hes to busy to care about his people so ive basically decided the cars going back i took my buissness elsewhere! this dealer has 26 negative complaints since 2016 started and nobody in here really cares about anyone except them self and getting paid not any management or sales rep! they act like it to get you to sign but the second you sign they toss you aside!! also their warrenties for every car on lot cost extra and are not included so stay the heck away!!! More

IT WAS EXCELENT my husband and I went to the dealer and Ben kirkpatric prensented himself real fast, is one of the best selers in the toyota, he treats you like if he my husband and I went to the dealer and Ben kirkpatric prensented himself real fast, is one of the best selers in the toyota, he treats you like if he knows you since little kids he is freandly, pays attention in everything and he does anything so the costumer is satisfy thank you agian BEN KIRKPATRIC. More