Lakeland Volkswagen

Great service for 19 years. I have been going to every incarnation of VW dealer in Lakeland since 1997. My initial experience with Robert G. Waters was outstanding, and Lakeland I have been going to every incarnation of VW dealer in Lakeland since 1997. My initial experience with Robert G. Waters was outstanding, and Lakeland VW is the best since. The service department personnel has been consistent through several owners over the years. Brian, Jonathan, Gary, and head tech, Dan, have been great to me over the years. I have found that people who complain about their service are normally at fault in some way, whether it be a predisposed chip on their shoulder, to lack of maintenance of their car. In my case, a little patience and flexibility has paid off. My service over the years has been completely outstanding. I drive 30K a year plus, so I take care of my car. I also want to talk about my latest purchase from the dealership(3/30/16). I had the HELIX Subwoofer/5 Channel Amp installed in my 2015 Sportwagen. It sounds completely outstanding and was designed for VW. The bass is tight and controlled and the amp makes the stock speakers sound great. The sub fits in the spare wheel well and still leaves room for the spare tire(donut). Dan Yerkes did and outstanding job on the install. Thanks to Jonathan for kind of pushing me into it. Jeff Phillips . More

Great dealership Had a very pleasant experience buying a used 2013 Jetta at Lakeland VW. I was in and out in about 2 hours on a very busy Saturday. My salesman Thomas Had a very pleasant experience buying a used 2013 Jetta at Lakeland VW. I was in and out in about 2 hours on a very busy Saturday. My salesman Thomas was very honest and friendly throughout the entire process and everyone there was very nice. This place has a really great atmosphere, and while we were waiting for the paperwork we enjoyed fresh grilled burgers and hotdogs cooked by the owner of the dealership! I will recommend this place to all my friends. More

new car experience great place to buy, never have I bought a car so fast , people are very nice to deal with & all seemed to be very knowledgeable of the operations of t great place to buy, never have I bought a car so fast , people are very nice to deal with & all seemed to be very knowledgeable of the operations of their inventory More

Needed a tire Had a small nail in my tire, but they said it needed to be replaced. They had to order the the tire and they would call when it came in. Nobody called Had a small nail in my tire, but they said it needed to be replaced. They had to order the the tire and they would call when it came in. Nobody called! So I stopped by to see what the problem was. Again they said they had to order the tire and they would call me the next day. No call back.so I called back.this time they made a mistake and put me through to parts, they said they stock those tires. Why DID THEY LIE. I WAS PAYING. FOR IT. I GUESS ONE TIRE WASN'T WORTH THEIR TIME. MY Car is only 6 months old.2015 JETTA. I WILL NEVER SPEND ANY MONEY THERE AGAIN!!!!!!! More

I keep coming back. I can be a difficult customer because I have very high expectations. I have had 7 sales transactions with this dealership and numerous service oppor I can be a difficult customer because I have very high expectations. I have had 7 sales transactions with this dealership and numerous service opportunities here. I will continue to buy here so long as the expedience remains the same. They earn my business each time and do not take my business for granted. More

I guess 3 out of 4 people is not bad Long time shopping and decided to buy a 13 certified Passat problem was there were 2 the same color...Jonathan in the service department helped me fig Long time shopping and decided to buy a 13 certified Passat problem was there were 2 the same color...Jonathan in the service department helped me figure out which one was better suited for me. He then took me to met Jared which was helpful listened to the deal I wanted and off to met Thomas...So far all 3 interactions are above and beyond expectations. We make a handshake deal with very specific parameters. I reminded the aforementioned when I get to the business office I want the deal we have agreed on, no more - no less... Off to the business office where I am hit with a deal that looked nothing like what Thomas, Jared and myself agreed to. Again I had shopped long and hard and my experience to this point was awesome!...The Business manager was condescending about "this is an odd amount to put down". I didn't really understand why it mattered but explained that Jared, Thomas and I have agreed on a deal and that is the deal I want...Then we have to go through him asking if I have health insurance as he tries to sell me gap coverage as a comparison. Then a pushy presentation on extended service to the tune of nearly 4k on a 14k purchase. once I declined and said if I cannot get the deal I shook hands on we have nothing, at which he went (I assume)to meet with Jared and came back an was just rude from that point not event directing us where to go upon completing signing the deal which was still slightly off the deal I agreed to. I will be happy to do business anytime with anyone at Lakeland VW but have no interest in ever dealing with him again. More

Thanks Trey Chapman and LakelandVW I went to Lakeland Volkswagen to look at some cars. I was not really looking to purchase that day. When I showed up Trey was there to greet me at the I went to Lakeland Volkswagen to look at some cars. I was not really looking to purchase that day. When I showed up Trey was there to greet me at the door. He was very nice and knowledgeable. After talking to him for a while and driving a few cars I finally decided that this was the type of place I wanted to buy from. Show I decided to just pull the trigger and go with a new Jetta. Thanks Trey and LakelandVW. More

Great experience! I purchased a 2016 4-door Golf SE. This is my first Volkswagen vehicle. I worked with sales consultant, Hiram Mendez. He was professional and extre I purchased a 2016 4-door Golf SE. This is my first Volkswagen vehicle. I worked with sales consultant, Hiram Mendez. He was professional and extremely knowledgeable and excited about the product. Everyone that we met, including the GM and financial team were professional, friendly and a pleasure to work with. I would definitely recommend purchasing a vehicle from this dealership. More

Highly Recommend! I had a great buying experience at Lakeland VW! Trey Chapman was very knowledgeable, friendly and easy to work with. He helped me understand the finan I had a great buying experience at Lakeland VW! Trey Chapman was very knowledgeable, friendly and easy to work with. He helped me understand the financing process and worked with me to get the exact car I have been searching for! More

Pleasant experience, but limited. Lakeland VW is under 2 miles from my home. I've read multiple negative reviews on DealerRater, but the convenience (over a Tampa or Orlando drive) pus Lakeland VW is under 2 miles from my home. I've read multiple negative reviews on DealerRater, but the convenience (over a Tampa or Orlando drive) pushed me to evaluate Lakeland VW on my own. I am glad I did. I was able to come to agreeable terms on a certified pre-owned Passat purchase. My salesmen, Israel and Dave, were very helpful. The sales manager, Charles, understood my position without push back. The finance manager, Jeff, expedited the paperwork and didn't push unwanted extras on top of the deal. The caveat to the story is simplicity - I did not have a trade in; this seems to be what many negative reviews centered around. I would certainly recommend Lakeland VW on a straight purchase or lease. More