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Lakeland Volkswagen
Lakeland, FL
3,278 Reviews
At the Lakeland Volkswagen, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service. As part of this unique level of service offers you and your vehicle a wide array of exclusive amenities, including these great benefits:
Complimentary Car Washes
10% Off Accessories & Clothing
Internet Work Stations
Lakeland Volkswagen Gourmet Coffee Bar
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,279 reviews
August 19, 2026
Great Experience! We had a wonderful experience purchasing our new Atlas! A big thank you to Dominic for making the entire process quick, easy, and stress-free. The We had a wonderful experience purchasing our new Atlas! A big thank you to Dominic for making the entire process quick, easy, and stress-free. The staff was friendly, knowledgeable, and very informative throughout the process. We truly appreciate the great service and will definitely be back for future purchases. Thank you again, Dominic! More
by vgarcia433
August 15, 2026
Horrible experience they didn’t even know my car was there until I called to ask the status of my car. Then they thought my car was there for maintenance when it was there for problems. Then they didn’t there until I called to ask the status of my car. Then they thought my car was there for maintenance when it was there for problems. Then they didn’t have me down as having an appointment when I spoke to the supervisor and she is the one who told me to bring the car in. I have been a loyal customer for years but I think when my lease is up I will be going somewhere else because I have never ever had so much problems with Volkswagen like I do now. And I’m very disappointed with everything. More
by carylanzas
Verified CustomerEmployees Worked With
Don’t know her name
August 13, 2026
Great communication, very helpful, Matthew was exceptional with his customer service and all around they were a great dealership to work with. They were honest, upfront, and went out of their way exceptional with his customer service and all around they were a great dealership to work with. They were honest, upfront, and went out of their way to provide great service. More
by brandi_canode
Employees Worked With
Matthew
August 06, 2026
Everyone was amazing! It didn’t take long to sign any of the papers. Alexis and everyone else had everything ready for me to go once I got to the dealership. It didn’t take long to sign any of the papers. Alexis and everyone else had everything ready for me to go once I got to the dealership. More
by Jamie Collins
August 05, 2026
A huge thank you to Dominic Bailey and the team at Lakeland Volkswagen Dealership for helping me get into my new Atlas Cross sport! Dominic made the purchasing experience simple,fast and stress free. Lakeland Volkswagen Dealership for helping me get into my new Atlas Cross sport! Dominic made the purchasing experience simple,fast and stress free. If and when you go to Lakeland Volkswagen check out Dominic he'll treat you right on your new vehicle. More
by GLBMAN
Employees Worked With
August 01, 2026
Terrible service center (if you can even call it so). Literally no regard for the customer, very few technicians working in the bays. I had a schedule maintenance in my 2023 Tiguan for July 28, at 11:00 Literally no regard for the customer, very few technicians working in the bays. I had a schedule maintenance in my 2023 Tiguan for July 28, at 11:00 am, confirmed by an email received from Lakeland. Only 2 items to be done: roof lights not working and front/left tire with the valve leaking a little. That's it!!!! OK, we left the car and went to have a lunch. We returned at 12:00, and asked how the repair was going. The attendant said she was going to check ( NOTE: ONLY 3 cars were in the service bays...) After a while, I went back, as no feedback was given, and when inquired, she said that they were still checking! I was really intrigued, so I went to another service person. He went to the service area and than stated that they were still "assessing" the problem! Amazing!. I got upset, and said the problems were very simple, and why after almost 2 1/2 hours they were still checking. Well, basically, ONLY ONE technician was available (the supervisor) and he was dealing in other car , so until that time NOBADY dealt with my car. I asked my keys and left, for never return to that sorrow excuse of dealership. Note: I live about 1 1?2 hours away from them, so it was a full day ordeal More
by nino50ps
Employees Worked With
service personnel.
August 01, 2026
Wanna get your car fixed Bring it to this dealer , great people and a great atmosphere people and a great atmosphere More
by WATKINS.JESSIE
Employees Worked With
July 31, 2026
Pleasure to work with Dominic , Michele and Charles. Would highly recommend to buy a vehicle from them. Would highly recommend to buy a vehicle from them. More
by wendellrn65
July 31, 2026
We had a great experience at Lakeland VW. Everything from the salesman, Dominic Bailey, to purchasing the vehicle went smoothly with no unexpected costs. I would recommend this dealership.. Everything from the salesman, Dominic Bailey, to purchasing the vehicle went smoothly with no unexpected costs. I would recommend this dealership.. More
by cl4932
