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Lakeland Volkswagen

Lakeland, FL

Overview
Employees
Reviews
Vehicles
4.4
3,239 Reviews
At the Lakeland Volkswagen, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service. As part of this unique level of service offers you and your vehicle a wide array of exclusive amenities, including these great benefits: Complimentary Car Washes 10% Off Accessories & Clothing Internet Work Stations Lakeland Volkswagen Gourmet Coffee Bar
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209 S Lake Parker Ave

Lakeland, FL

33801

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Showing 3,239 reviews

June 17, 2026

A little unprofessional, not very customer friendly, doesn’t work with a sense of urgency, and left my vehicle in a hazardous situation upon work completed. More

by Katwoman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
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June 13, 2026

I love the staff there very friendly and helpful. And the waiting room is very clean More

by Seleta.ellis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley H
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Jun 16, 2026 -

Lakeland Volkswagen responded

We appreciate you sharing your experience with Lakeland Volkswagen. It is good to hear the staff made you feel welcome and that the waiting room was kept clean throughout your visit.

June 12, 2026

Dominic was amazing! He made the experience a joy. I enjoyed the experience at Lakeland VW. More

by Detrich.ferguson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dominic Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2026 -

Lakeland Volkswagen responded

We appreciate you sharing your experience with Lakeland Volkswagen. It is great to hear Dominic made the process enjoyable for you and helped create a positive visit overall.

June 12, 2026

I always appreciate the clarity of information and service I receive from the VW Lakeland dealership. More

by JULIE_FELD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashlee - always a real gem!
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Jun 16, 2026 -

Lakeland Volkswagen responded

Julie, it is great to know the team at Lakeland Volkswagen continues to provide clear communication and reliable service during your visits. We appreciate you taking the time to share your feedback.

June 11, 2026

The service was great and Matt did an awesome job assisting me from the time I dropped off my car until the service was done. He kept me updated during the whole process and even washed and vacuumed More

by lydl21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt service
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Jun 12, 2026 -

Lakeland Volkswagen responded

Hello, It’s great to hear Matt provided attentive support from drop-off through completion and kept you updated along the way. I’m also glad the added wash and vacuum made the visit even better. We appreciate you choosing Lakeland Volkswagen.

June 10, 2026

Could use a lot of work, but the young lady that helped me was very good! More

by tgiles80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
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Jun 12, 2026 -

Lakeland Volkswagen responded

Hello, I’m glad to hear your visit went well and that you were taken care of during your service appointment. We appreciate you choosing Lakeland Volkswagen and look forward to assisting you again.

June 10, 2026

Did not give last star because I was never told my car was finished and could be picked up even if it was without a car wash. I communicated clearly on the order and also when I called to keep in touch si More

by raquelav23
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Jun 12, 2026 -

Lakeland Volkswagen responded

Hello, thank you for taking the time to share this detailed feedback. I’m glad to hear the service advisor was friendly and knowledgeable and that you’ve had good experiences working with Ashley. I also understand your concerns around communication during the visit and the handling instructions you provided for your vehicle. Your feedback is appreciated, and I will make sure it is shared with our team so it can be reviewed and help improve future service experiences.

June 07, 2026

It was great working with the Sales Representative Dominic Bailey. He is very professional, explains the car buying process well, delivers expectations, and follows up timely. The finance manager Larr More

by TADAMS13443
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Draper
1.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Riddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Barnett
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 08, 2026 -

Lakeland Volkswagen responded

Hello, We're glad to hear Dominic Bailey provided professional guidance throughout your purchase and that Larry Riddle made the finance process clear and welcoming. We also appreciate you sharing your concerns regarding your interaction with the assistant finance manager, as feedback like this helps us improve the overall customer experience. We're happy your visit was still a great experience overall, and we hope you enjoy your new vehicle.

June 03, 2026

Great experience! !! Was there for an hour 20 minutes walked out with a new car ! Great service great guys good team. More

by ALEXDRIVER17
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Riddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 04, 2026 -

Lakeland Volkswagen responded

Hello Alex, congratulations on your new car! We are thrilled to hear you had such a great experience and that our team made the process quick and enjoyable. Thank you for your kind words, and we hope you love your new Volkswagen!

June 02, 2026

Lakeland VW is my choice dealership to go to for service and purchasing they check for all the necessary things you might be due for and it keeps me worry free and I always appreciate their friendly and pro More

by tlouganj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashlee, service
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Jun 03, 2026 -

Lakeland Volkswagen responded

Hello, we are delighted to hear that Lakeland Volkswagen continues to be your dealership of choice for both service and vehicle purchases. We truly value your loyalty and look forward to seeing you again in the future.

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