
Lakeland Volkswagen
Lakeland, FL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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The dealership its self was okay but the Michelle the sales person was very unprofessional with certain comments. In my opinion I don’t believe it is necessary to tell a someone “ if I don’t feel comfort sales person was very unprofessional with certain comments. In my opinion I don’t believe it is necessary to tell a someone “ if I don’t feel comfortable with how you’re driving my vehicle I’m going to have you pull over so I can take over to head back to the dealership and ending the test drive”. Meanwhile I then didn’t feel comfortable fully testing the vehicle. The thing that really annoyed us during our time at the dealership was when Michelle said that she couldn’t do her part with the VW app and Electrify America, then blamed me for not being able to do her part because I simply downloaded the 2 apps. Then Michelle got annoyed because I wouldn’t help complete certain parts of the checklist until I could 1. Actually do the visual inspection of the vehicle considering there was already a damaged door handle. I was also asked after completing the checklist if I had any questions about any of the safety features or the Electrify America app. - I set up a service appointment for 1300 hours but when the sales person set u the appointment it had actually been set up for 01:00 ( 1am ). When I arrived for the appointment they were unaware of what I was there for and I advised it was about the door handle and that the replacement was coming from the showroom model, the service advisor had to talk to the sales managers. A few days later I noticed when they replaced the door handle they damaged the interior door panel. More
As always the service was superb. Everyone that I encountered was friendly and very helpful Everyone that I encountered was friendly and very helpful More
The scheduling is very easy and availability was plentiful. Drop off was easy, it's signed well and everyone is pleasant. Matthew is always helpful and courteous and the communication is good. Thank plentiful. Drop off was easy, it's signed well and everyone is pleasant. Matthew is always helpful and courteous and the communication is good. Thank you! More
Matthew was GREAT! I overheard him with another customer & you could tell he cares & was going out of his way to help the man. It was nice to witness his kindness. I overheard him with another customer & you could tell he cares & was going out of his way to help the man. It was nice to witness his kindness. More
Ashleigh was amazing to work with! She turned a stressful situation into a positive outcome. She was pleasant, efficient and knowledgeable. She’s a true asset to your company! She turned a stressful situation into a positive outcome. She was pleasant, efficient and knowledgeable. She’s a true asset to your company! More
Had a set appt with Michelle, when we got there she couldn't work with us because she started with another customer so we then sat either Will. And I leased two cars from them prior and they didn't eve couldn't work with us because she started with another customer so we then sat either Will. And I leased two cars from them prior and they didn't even have that in their system correct. Not sure why they couldn't pull that up by just my name..? More