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Lakeland Volkswagen

Lakeland, FL

Overview
Employees
Reviews
Vehicles
4.4
3,294 Reviews
At the Lakeland Volkswagen, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service. As part of this unique level of service offers you and your vehicle a wide array of exclusive amenities, including these great benefits: Complimentary Car Washes 10% Off Accessories & Clothing Internet Work Stations Lakeland Volkswagen Gourmet Coffee Bar
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209 S Lake Parker Ave

Lakeland, FL

33801

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Showing 3,294 reviews

September 07, 2026

Service department has been excellent in their workmanship and the staff keeps me informed of all inspected areas on a timely basis. More

by ROSADOJOSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashleigh Hernan
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Sep 08, 2026 -

Lakeland Volkswagen responded

Hi Jose, we really appreciate you taking the time to share this. It’s great to hear that our service team has consistently taken good care of you. We know how important it is to feel informed when your vehicle is being serviced, so it means a lot to know the team has made that experience a good one. Thanks again for trusting Lakeland Volkswagen with your vehicle!

September 07, 2026

Best experience we have ever had, didn't feel rushed or pressured, Dominic listened to our needs and helped us find what we were looking for, also very patient considering we were there with the kiddos we More

by JOEBAM_21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Riddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 08, 2026 -

Lakeland Volkswagen responded

Hi, it’s great to hear Dominic gave you the time and attention you needed without ever making you feel rushed. Shopping for a vehicle with the kids along can add a little extra to the experience, so we’re glad he was patient and was able to help you find the right car. It’s also great to hear that Larry helped make the rest of the transaction easier. We’re so happy you left Lakeland Volkswagen happy with your new vehicle!

September 03, 2026

Always very professional and kind. Ashley my service rep always keeps me informed about the process and is very helpful. I love dealing with this dealership when my VW needs a little T More

by joerebk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Riddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Barnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 04, 2026 -

Lakeland Volkswagen responded

Hi Joe, it is great to hear that Ashley has been so helpful throughout your service visits. We are glad you enjoy working with her and the Lakeland Volkswagen team. We look forward to helping with your next visit.

September 03, 2026

I love the service center at lakeland Volkswagen! I'm always well taken care of and I feel like I'm a valued customer! Katlyn was amazing and so nice and friendly from when I came in til I left! Grea More

by Mike55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Barnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashlee & Katlyn
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Sep 04, 2026 -

Lakeland Volkswagen responded

Hi Mike, thank you for taking the time to share this with us. We are so happy to hear that Katlyn made you feel welcomed and well taken care of from the moment you walked in. We truly appreciate your kind words and are glad to have you as part of the Lakeland Volkswagen family!

September 02, 2026

Very helpful and when I raised concerns the service advisor helped instead of excusing themselves. More

by RSAUNDERS1014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Arthur
1.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Riddle
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 04, 2026 -

Lakeland Volkswagen responded

Hi, We are glad your service advisor took the time to listen to your concerns and work through them with you. We know it makes a big difference when you feel heard and know someone is willing to help. We really appreciate you choosing Lakeland Volkswagen and hope to see you again!

September 02, 2026

Yet another great and flawless experience. As frustrating as my need for the service was, the service team truly made my day. They always do. Came in with my GTI for a problem with the tran More

by JTerry81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn, Jeremy
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Sep 04, 2026 -

Lakeland Volkswagen responded

Hi, we are so glad the Lakeland Volkswagen service team could turn a frustrating transmission issue into another great experience for you. It is great to hear that Kaitlyn did a wonderful job keeping you informed throughout the process. We truly appreciate your kind words and are always happy to take care of you and your GTI!

September 02, 2026

Ashlee had a great customer service skills. She was very prompt in answering all of my questions and concerns. More

by britterin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Riddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 04, 2026 -

Lakeland Volkswagen responded

Hi, thank you for recognizing Ashlee! It is wonderful to know she was quick to respond whenever you had a question or concern. We are glad she was there to make your experience easier at Lakeland Volkswagen. We appreciate you taking the time to share this with us.

September 02, 2026

Ashlee was awesome. Customer service is always great. Lakeland VW is my go to for any service for my car. More

by Shaine.larose1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashlee
Print
Sep 04, 2026 -

Lakeland Volkswagen responded

Hi Shaine, it is so nice to hear that Ashlee continues to make your visits a great experience. Knowing that Lakeland Volkswagen is your go to for your car’s service really means a lot to us. We are glad you can count on Ashlee and the team whenever your car needs us.

September 02, 2026

Kaitlyn was very helpful and very kind during a stressful time with my car. She got my car in promptly and communicated with me every step of the way. More

by kdthom8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Corbin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlyn
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Sep 04, 2026 -

Lakeland Volkswagen responded

Hi, thank you for sharing this! We know dealing with car trouble can be stressful, so we are really glad Kaitlyn was able to make things a little easier for you. It is great to hear she got you in quickly and kept you updated throughout the process. We truly appreciate you trusting Lakeland Volkswagen with your vehicle!

August 29, 2026

Loved working with Dominic! He has a great personality and was super helpful with all our questions. Highly recommended. More

by dskja123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Riddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Aug 30, 2026 -

Lakeland Volkswagen responded

Hi, I’m glad Dominic made such a great impression during your visit to Lakeland Volkswagen. It’s wonderful to hear he was able to answer your questions and make the experience enjoyable. I’ll be sure to pass along your kind words to him!

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