Lakeland Volkswagen - Service Center

Absolute disappointment - They failed to have car ready when promised three different times. Work wasn't done when they finally said it was ready. Tried to quadriple price after I approved estimate when promised three different times. Work wasn't done when they finally said it was ready. Tried to quadriple price after I approved estimate More

They tried to fix my car 3 times already for the same issue which is not mt fault: Fuel Line. I couldn’t drive like that because car can get on fire with the engine bay covered on diesel. Had to tow it, issue which is not mt fault: Fuel Line. I couldn’t drive like that because car can get on fire with the engine bay covered on diesel. Had to tow it, not the first time I tow it for the same failure from Volkswagen reparations. Told me in order to get a refund I’d have to bring the car first and see if the problem was under the warranty. Problem was on the warranty and yet they won’t refund the tow truck money. On top of this, they are charging me 60$ for a battery installment. Took them 7 days to get the car fixed and didn’t offered a loaner or a rental. I’ve lost two jobs for not being able to drive or pay an Uber. Wouldn’t want this to happen to my worst enemy. More

It’s always a pleasant experience when I come to Lakeland VW to get my Tiguan serviced. The staff is very friendly and the waiting area is very comfortable. VW to get my Tiguan serviced. The staff is very friendly and the waiting area is very comfortable. More

I didn’t buy my car here. But it’s the closest VW dealer. I have had service there twice and they treat me like one of there own. Advisors are courteous and prompt. Service was completed in a timely manner. I have had service there twice and they treat me like one of there own. Advisors are courteous and prompt. Service was completed in a timely manner. They look out for you by doing a thorough inspection and advising you of other issues or upcoming services. Would recommend and will be buying my next Vw there More

Identified the problems, fixed them for reasonable price. Great people, great service. They will always take care of my car. Great people, great service. They will always take care of my car. More

I will go back for the hour drive from where I live when it is time to have my car service again. They were very friendly, courteous, and great. Also a very nice waiting room. it is time to have my car service again. They were very friendly, courteous, and great. Also a very nice waiting room. More

Very Professional and got me out in a timely manner. Also left with a clean car wash!!! left with a clean car wash!!! More

Everyone we worked with was extremely helpful and friendly! Even took me via shuttle to downtown lakeland while I waited! friendly! Even took me via shuttle to downtown lakeland while I waited! More

Got an appointment quickly, they explained everything over the phone, took time to understand my needs and got the car back quickly! Very pleased. over the phone, took time to understand my needs and got the car back quickly! Very pleased. More

Dealership as a vendor is ok. Service not too much. Identical service labor price increase from $77 in 02/21 to $98 in 10/21. I could not get an explanation why. Service department is under staffed Identical service labor price increase from $77 in 02/21 to $98 in 10/21. I could not get an explanation why. Service department is under staffed More