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Lakeland Volkswagen - Service Center

Lakeland, FL

4.2
938 Reviews

938 Reviews of Lakeland Volkswagen - Service Center

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September 30, 2022

Service labor over charge that supposed to be included for the purchase of new battery. More

by fredci_
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
John Sullivan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Perard
1.0
This rating includes all reviews, with more weight given to recent reviews.
September 27, 2022

Service isn't as personal as it used to be. It's all business, little to no heart. More

by TGGUY92
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Jeff Perard
3.0
This rating includes all reviews, with more weight given to recent reviews.
September 26, 2022

Did a great job in good time but forgot to do my oil change. Promised a discount on that when I bring it in. More

by TSTOKOWSKI
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 25, 2022

Great service, I have had them service my car a few times and have always been satisfied. More

by Z28MAN
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 24, 2022

Did 10000 mile service on both vehicles and had it both done before noon and had us back to work 😀 More

by KNOBLOCH532
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Perard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Lindberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 24, 2022

Excellent service! They were very helpful in getting my engine replaced and coolant issue taken care of. I will continue to get my car serviced here over and over again More

by CHRISDAY07
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Perard
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 22, 2022

Matt is the best. Always getting answers when needed and always taking care of customers! More

by Vdub Guy
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Perard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Lindberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 22, 2022

Lakeland VW has excellent staff and mechanics. They are competent and friendly. We plan to have our car serviced at Lakeland VW on-going. More

by Mark W
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Perard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Lindberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2022 -

Mark W responded

Thank you Lakeland VW for having excellent staff and customer service and helping us take care of our VW car.

September 22, 2022

On time and work finished well. Communicated well w me on status and cost was fair. More

by dnakennedy11
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Perard
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 21, 2022

A little pricey, but great for specialist repairs. I would go to a general workshop for general servicing. More

by john@greatimpressions.biz
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Perard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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