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Lakeland Volkswagen - Service Center

Lakeland, FL

4.3
1,880 Reviews
Call Service Center (863) 688-8112

1,880 Reviews of Lakeland Volkswagen - Service Center

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January 31, 2022

excelente servicio el personal muy atento a mis necesidades y me explicaron todo con exactitud. More

by snperez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Perard, Matthew Lindberg
Report | Print
January 29, 2022

Lakeland VW provided us exceptional customer service and they were very prompt & efficient. Thank you for your service!! More

by RUBELEN01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony McCalla
Report | Print
January 27, 2022

They take great care of us and our bug, we will always have them working on our car. More

by RWFORD15217
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Perard, Matthew Lindberg, Anthony McCalla
Report | Print
January 25, 2022

Quick, courteous and professional. Clean area, professional staff completed in a timely manner, made my busy day less busy. Thank you. More

by ECONLON45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Perard
Report | Print
January 23, 2022

Nice guys, but we are very disappointed with our new 2022 Taos. Its been in for service multiple times regarding a check engine light and faulty fuel pump system and hose. Thankfully the dealership provides More

by shorrocks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lawrence "Trey" Chapman, Jeff Perard
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Mar 01, 2022 -

Lakeland Volkswagen responded

Shorrocks, I hope your Taos has been repaired and is working to your liking. Please let me know if you have any further issues. jared@lakelandvw.com Jared Diveley, GM

Mar 02, 2022 -

shorrocks responded

Yes, our Taos finally got fixed and so far - no other problems.

January 21, 2022

They are friendly and very knowledgeable about your vehicle and clean waiting area. Free car wash More

by abjwb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
Report | Print
January 18, 2022

Tony is great to work with. Clear communicator and provides premier customer service. Dan knows his stuff. I always feel relieved when I find out he’s working on my car. More

by mk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony McCalla
Report | Print
January 17, 2022

Matt was awesome and great communication thru out my experience. Will definitely be back again with Matt when I need service. More

by gmarty59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
Report | Print
January 16, 2022

Waited two hours for a oil change while being the only customer waiting at the dealership. More

by amandamercedes113
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
Report | Print
Mar 01, 2022 -

Lakeland Volkswagen responded

We apologize for the extended wait times. We offer a shuttle service to offer rides to those who can't wait at the dealership. Was this offered? Please let me know by email, and I will follow up with you. jared@lakelandvw.com Jared Diveley, GM

Mar 01, 2022 -

amandamercedes113 responded

No. And I was not told the wait would be over two hours.

January 14, 2022

Unhelpful. Did not resolve my issue. Wanted to charge 3k to “look” into the issue that “might fix it” More

by miss.cassandraannsmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matthew Lindberg
Report | Print
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