Lakeland Volkswagen - Service Center

I waited for 2 hours in the waiting area even though I had an appointment tim. I waited all that time and after 2 hours of sitting they came in and said it was just then getting worked on. They were short had an appointment tim. I waited all that time and after 2 hours of sitting they came in and said it was just then getting worked on. They were short staffed that day but it would have been nice to know that because I would have come back another day or left my car there all day. The staff was nice and all, but I was VERY disappointed with my visit. Thankful they were able to knock some money off my bill to help. More

The labor is too expensive. Loaner cars are rarely available when I need one and there's no special rate for Lakeland vw customers. Discount coupons should have a longer validity date. available when I need one and there's no special rate for Lakeland vw customers. Discount coupons should have a longer validity date. More

From the very beginning, Tony, in Service was so kind, patience and helpful. Excellent & professional through it all. I am a customer for life now! patience and helpful. Excellent & professional through it all. I am a customer for life now! More

I should not be penalized for getting service at a closer location for me because of COVID-19. Someone decided that they needed to give me a reprimand for my decision. location for me because of COVID-19. Someone decided that they needed to give me a reprimand for my decision. More

I bought my car here from Trey and always thought I had good service but I have to say this time I felt very aware that the associate was really trying to upswell me when I came in just for regular mainten good service but I have to say this time I felt very aware that the associate was really trying to upswell me when I came in just for regular maintenance. I had to look up on my phone for dealership coupons for the price of an oil change, When I asked for the dash alert to be removed after oil change, I was told they couldn’t unless I had pollen filter installed which felt sort of like blackmail. I had made an appt online, checked off services needed, but when I arrived he asked why I was there. And I waited a long time before seeing that the car was ready in the lot but no one called me. More

The service advisor was very courteous and prompt. They took care of us in reasonable time and hand washed our car as well. We are very happy! took care of us in reasonable time and hand washed our car as well. We are very happy! More

Great and friendly service. Parts are on back order, but they found the issue. Even washed the car unlike Bartow Ford. Will probably start coming here for service. they found the issue. Even washed the car unlike Bartow Ford. Will probably start coming here for service. More

Not very good review. After you guys give my daughter a list of stuff she needed on the car. We had taken it to pep boys for a wheel alignment and there was bolts missing off the brake line. Pep boys was k list of stuff she needed on the car. We had taken it to pep boys for a wheel alignment and there was bolts missing off the brake line. Pep boys was kind enough to install those free of charge. I would have expected the dealership to catch this when they were inspecting the vehicle trying to sell unneeded services. More

First time using VW Lakeland. Was really impressed. Friendly staff from door to door. Dan the tech went above and beyond for me. Will definitely come back. Friendly staff from door to door. Dan the tech went above and beyond for me. Will definitely come back. More

Service was great. Jeff and Matt were very helpful! Price was great and so was the communication. Always very helpful with my questions. Thanks lakeland Volkswagen! was great and so was the communication. Always very helpful with my questions. Thanks lakeland Volkswagen! More