Lakeland Volkswagen - Service Center

AWFUL EXPERIENCE!!! SERVICE GUY WAS SOOOOOO RUDE!! I WILL NEVER BE BACK!!! MNGR BRYAN SAID HED CALL ME ABOUT THE TROUBLE, NEVER DID!! YOU GUYS ARE AWFUL!!! IT SHOWS JUST HOW MUCH YOU GUYS CARE ABOUT GOOD CUS NEVER BE BACK!!! MNGR BRYAN SAID HED CALL ME ABOUT THE TROUBLE, NEVER DID!! YOU GUYS ARE AWFUL!!! IT SHOWS JUST HOW MUCH YOU GUYS CARE ABOUT GOOD CUSTOMER SERVICE, YOU DONT!! More

An excellent customer service and very well oriented service they make you feel as a family for that reason I will return again Thank you for your service service they make you feel as a family for that reason I will return again Thank you for your service More

Jonathan was very professional and humble with my service issues. He brings a comfortable and refreshing spirit to the atmosphere. I will come again because of him. issues. He brings a comfortable and refreshing spirit to the atmosphere. I will come again because of him. More

Came down for the 10,000 mile check up and everyone was very professional and knowledgeable. They offer to give me a ride if I needed to go somewhere while they were doing maintenance on my car. very professional and knowledgeable. They offer to give me a ride if I needed to go somewhere while they were doing maintenance on my car. More

Staff is friendly. Service time is quite long for basic things, and scheduling could be better to get cars in and out faster. Great people, great cars, but service system needs work. things, and scheduling could be better to get cars in and out faster. Great people, great cars, but service system needs work. More

Excellent service! These guys always take good care of me and my car! They got me to 200,000 miles on my last car before I passed it on to our son, and, with their exp These guys always take good care of me and my car! They got me to 200,000 miles on my last car before I passed it on to our son, and, with their expert service, I'm shooting for 300,000 miles on this car! More

Helped me out in a bind I’m from out of town and they got me in and out in a reasonable amount of time and didn’t gouge me. Very personable and professional service. I’m from out of town and they got me in and out in a reasonable amount of time and didn’t gouge me. Very personable and professional service. More

The service department did an excellent job. From making our appointment to the 10,000 mile service completion on time. We were also surprised to find out they had shuttle service. We were dropped off down our appointment to the 10,000 mile service completion on time. We were also surprised to find out they had shuttle service. We were dropped off down town and picked up when service was completed. Incredible experience. Thanks to all. Well done. More

Service in general is outstanding. Service manager is not customer friendly, does not believe the customer as to issues on the car even new purchase. I was basically informed I was the only person of the mil customer friendly, does not believe the customer as to issues on the car even new purchase. I was basically informed I was the only person of the millions of VW Beetle sold with a non functioning radio for the android auto. Brandon VW knows how to order and replace the radio. I ONLY returned to Lakeland VW because of Jonathan Fiermonti! More