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Lakeland Volkswagen - Service Center

Lakeland, FL

4.2
1,812 Reviews

1,812 Reviews of Lakeland Volkswagen - Service Center

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September 10, 2019

Oil change & tuneup Very professional service dept. All work is explained in full including prices. Customer is updated on the progress of the service. Reception area is More

by SSMITHERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Lish,Dan Yerkes,Brian Woerdehof/774*W*
September 09, 2019

Friendly staff They are great and help the best they can and treat you like family they take the time to explain what is wrong with your car they listen to you and s More

by Mrskaraoke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Woerdehoff, Jonathan Fiermonti, Lyndsay Baker
September 09, 2019

Smooth riding Everything I had them look into they did and repaired the squeekie door Had my oil change, tires rotated Lyndsay kept us informed on the progress More

by joevogg
Recommend Dealer
Yes
Employees Worked With
Lyndsay Baker
September 09, 2019

caring Service department This service department cares about you. They have always worked with me to get me the best outcome. I appreciate Brian and all those who have worked More

by keelerjg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lyndsay Baker
September 09, 2019

First service very smooth! Great service, friendly and informative personnel. Received call and assistance when asking questions. Was offered a courtesy shuttle to return home. More

by Ed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Fiermonti
September 06, 2019

Avoid If possible Scheduled the car to be looked at 9 with an appointment, did not receive a diagnostic until almost 3pm. When I went to pick up my car, they had mispla More

by Speedy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lyndsay Baker
Oct 01, 2019 -

Lakeland Volkswagen responded

Thank you for your feedback, I apologize for the length of service. Please contact Brian Woerdehoff so I can assist in the scratch. Thank you, Brian Woerdehoff Service Director Lakeland VW

September 06, 2019

Lyndsay and John are great. The service staff here really goes out of their way to help you out. It’s small and it’s sometimes difficult to arrange a loaner car but other than th More

by SAILTHEWORLD79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Fiermonti, Lyndsay Baker
September 05, 2019

Dead battery. They got me in and out and on my way fast Lakeland VW is always friendly, courteous, and no pressure. They always take care of us, from sales to service. I do wish they would take a little mor More

by santleydesign
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Fiermonti
September 05, 2019

Quick, complete and satisfying. Everything was taken care of in orderly fashion. It was my second inspection with the car and my need to meet my commitment with a leased auto was qu More

by eluteran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lyndsay Baker
September 04, 2019

30,000 mile service Very satisfied with my 30000 mile service. Staff was friendly and efficient. A problem was detected and they were able to complete repair same day More

by laurenmcanary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Fiermonti
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