Lakeland Volkswagen - Service Center

prompt friendly service Got me in and gave me updates as well as a loaner car so I could make appointments that day not to mention the car wash! Got me in and gave me updates as well as a loaner car so I could make appointments that day not to mention the car wash! More

Receptionist Lyndsay was Great, Mechanics are another story I had a normal 50k mile service due and they had to replace my tire/rim as well. After everything was “done” I didn’t even make it down the street bef I had a normal 50k mile service due and they had to replace my tire/rim as well. After everything was “done” I didn’t even make it down the street before my tire light came back on. So I had to go back and had them fix what I feel should of been checked before they said it was good but I wasn’t too worried. The next day when I was about to go to work my car wouldn’t start. When I checked under my hood, not only were my engine coolant and windshield fluids WAY past the minimum requirement, (they are supposed to top off all fluids during service) my battery was also dead. It’s a good thing I have basic car maintenance knowledge, so I refilled the fluids and replaced the battery myself. I’m not sure if it was just a coincidence or something happened but everything was fine until I had them work on it. I hope my next service isn’t as much of a headache. More

service Over 2 months a order a cover on the bumper ! No called the parts in , when get the parts in , recall air bag I’m stilling wait for the call, I call t Over 2 months a order a cover on the bumper ! No called the parts in , when get the parts in , recall air bag I’m stilling wait for the call, I call them a few weeks, he called me when the parts in More

Jeff took really good care of us and all the staff I have al Everyone of 5he staff treated us very well and went out of their way to help us get the new car Jeff was great amd very caring Larry went up and beyon Everyone of 5he staff treated us very well and went out of their way to help us get the new car Jeff was great amd very caring Larry went up and beyond helping us More

I had some electrical issues Great, I came in with and electrical issue. Lindsay jumped on it, she reiterate the problem and hot it resolved by the time I picked up my vehicle Great, I came in with and electrical issue. Lindsay jumped on it, she reiterate the problem and hot it resolved by the time I picked up my vehicle More

Very helpful and assured me my issue would be resolved. The car was fixed and ready in a timely manner and for the price I had agreed to so that I was not without it for the weekend. The car was fixed and ready in a timely manner and for the price I had agreed to so that I was not without it for the weekend. More

AC issue on newly purchased certified Jetta Could not get return calls from service. They were not able to determine the cause of the issue with the AC. Grease stain was left in the ft driver se Could not get return calls from service. They were not able to determine the cause of the issue with the AC. Grease stain was left in the ft driver seat during diagnostic period in which we had to drop the vehicle off and then pick it up without anything being done to the vehicle. More

Summary Every time i come in there is Friendly people, and good customer service, my only complaint is that occasionally the tech will forget to reset the "se Every time i come in there is Friendly people, and good customer service, my only complaint is that occasionally the tech will forget to reset the "service now" pop up, but other than that everyone does a great job. More

Nice Experience The car was taken care of. All fluids checked, car washed, and was treated very well. Very professional staff who made me feel welcomed. Service was p The car was taken care of. All fluids checked, car washed, and was treated very well. Very professional staff who made me feel welcomed. Service was prompt and efficient. Didn’t have to wait long. More