Lakeland Volkswagen - Service Center

2017 Alltrack (Perfect Service) When in to get my sunroof and wheel noise and vibration looked at. They also expanded in detail about the sunroof and maintenance requirements for it. When in to get my sunroof and wheel noise and vibration looked at. They also expanded in detail about the sunroof and maintenance requirements for it. They performed the sunroof service with no issues. The noise was due to aftermarket tires but I was pleased that they where willing to look at the issue and provide cost effective solutions for the issue. More

Two Year Service Made an appointment for my 2yr service and BTW this was the second service in the life of my car! Love love love my Jetta! Perfect since day one! No s Made an appointment for my 2yr service and BTW this was the second service in the life of my car! Love love love my Jetta! Perfect since day one! No surprises at this dealer. Upfront quote and explanation. Done quickly and completely! See you next year for Three Year! Great car and even greater dealership! Thanks! More

Good customer service...!!! Almost everyone in the dealership has always been so approachable and very easy to deal with. It was so nice to see Corey again who helped us in leasi Almost everyone in the dealership has always been so approachable and very easy to deal with. It was so nice to see Corey again who helped us in leasing the TIGUAN 2018. More

Good Service If you need service at vw lakeland Ask for Johnathon great customer service So detailed about the cars and service and tells you everything that is If you need service at vw lakeland Ask for Johnathon great customer service So detailed about the cars and service and tells you everything that is checked and needed More

Scratch Had a scratch from factory but salesman was true to his word and had vehicle taken care of so it would be good as new. Had a scratch from factory but salesman was true to his word and had vehicle taken care of so it would be good as new. More

Repair work on my car Diagnostic and work was done in a very professional and timely manner service Personnel help me understand the problem and fix it good service staff Diagnostic and work was done in a very professional and timely manner service Personnel help me understand the problem and fix it good service staff More

Car repair Awful experience paid 776 dollars said was thermostat.1 week later same problem said was something different wanted 510dollars. Dont recommend to anyo Awful experience paid 776 dollars said was thermostat.1 week later same problem said was something different wanted 510dollars. Dont recommend to anyone really felt like taken advantage of. More

Horrible Experience Took a week to even xxxxx the issues with my car. Then sent me to body shop, then my car sat there for a week. I ended up turning my car back in and b Took a week to even xxxxx the issues with my car. Then sent me to body shop, then my car sat there for a week. I ended up turning my car back in and buying a Ford Explorer after making 3 car payments and only driving my car a total of 6 weeks in 3 months. Horrible customer service. Lazy people, no follow up unless I called, then manager would avoid my calls. He would have them tell me he was in meetings, when I knew that wasn’t true. The issues ended up being the dealerships fault (they didn’t tell me the car had been wrecked with only 2500 miles), but regardless of who’s fault, they avoided me, barely worked on my car to try to find issue. I’ve sent people to Tampa because I would NEVER want my friends or family having to use the service department in Lakeland. There was always a long line at the door and only 1, maybe 2 people working. they need to be trained by Bartow Ford’s staff. They would learn so much from them. It was AMAZING at the difference between their staff and yours. We ended up buying 3 new cars there within a month because everyone was top notch, professional and very kind and respectful! Take Note!!! More

Yes, but Although Lakeland Volkswagen has always been very good to me and have done service on all my VWs well, my current car a 2018 Tiguan SE has been nothin Although Lakeland Volkswagen has always been very good to me and have done service on all my VWs well, my current car a 2018 Tiguan SE has been nothing but trouble since I bought it and for the same problem. The AC will periodically blow hot air out of the driver’s side vents. They have replaced almost all the the parts involved with the system over the last year and we thought it was fixed when they replaced the control unit. Today as we were driving home from West Palm the driver’s side vent blew 143.9 degrees when the system was set on 69 degrees. More

Always a good experience Highly recommend visiting Lakeland VW for Sales and service. You are greeted promptly at each visit. Lyndsay is very knowledgeable about products and Highly recommend visiting Lakeland VW for Sales and service. You are greeted promptly at each visit. Lyndsay is very knowledgeable about products and services along with Trey who I will buy another car from when the time is right! More