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Lakeland Volkswagen - Service Center

Lakeland, FL

4.2
1,825 Reviews
Call Service Center (863) 688-8112

1,825 Reviews of Lakeland Volkswagen - Service Center

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October 04, 2024

Lakeland VW service department is super. Always cordial and polite. Scheduled repairs are made on time, and will done. A my fave, for sure. More

by SOLI.VITA.USA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All have helped.
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Oct 05, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your wonderful feedback! We're glad to hear that you consistently have a positive experience with our service department at Lakeland Volkswagen. We appreciate your loyalty and look forward to serving you again!

October 03, 2024

Matt is always a pleasure to work with. The dealership staff is always so kind. More

by monyates83
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Lindberg
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Oct 04, 2024 -

Lakeland Volkswagen responded

Thank you for your feedback! We're thrilled to hear that Matt and our staff consistently provide you with excellent service. We appreciate your support and look forward to seeing you again at Lakeland Volkswagen!

October 03, 2024

Great experience customer service was amazing. Will definitely go get my cars services done there again More

by annategui
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Lindberg
Report | Print
Oct 04, 2024 -

Lakeland Volkswagen responded

Thank you, Anna! We're so glad to hear you had a great experience with our customer service. We look forward to seeing you again for your car's service at Lakeland Volkswagen!

October 01, 2024

They were able to get My car in same Day. Quick Service. Very nice people More

by PISTORIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Lindberg
Report | Print
Oct 08, 2024 -

Lakeland Volkswagen responded

Thank you, Pistoria! We're so glad we could get your car in the same day and provide quick service. It's great to hear that you found our team friendly too! We look forward to helping you again whenever you need us!

October 01, 2024

This dealership is very clean , welcoming , customer service is well , wait time is fairly well , getting an appointment scheduled is fairly easy. More

by Layla Myers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Lindberg
Report | Print
Oct 01, 2024 -

Lakeland Volkswagen responded

Thank you, Layla! We're thrilled to hear you had a positive experience at Lakeland Volkswagen. We appreciate your feedback about our clean and welcoming dealership and look forward to serving you again!

October 01, 2024

Took the car right in, got us a loaner within 24 hours and repaired the emergency fix within another 24 hours. Great service. More

by Lakeland FL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Lindberg
Report | Print
Oct 01, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your feedback! We're glad to hear that you had a great experience at Lakeland Volkswagen. Providing timely service and loaner vehicles is our priority!

October 01, 2024

Matt was super helpful and on top of servicing my vehicle. He kept me updated on how things were going and the expected timeframe. He was very responsive during all communications between him and I. More

by poffbritt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
Report | Print
Oct 01, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your feedback! We're thrilled to hear that Matt provided excellent service and kept you informed throughout the process. We appreciate your recommendation!

September 30, 2024

We have been without GPS service on our 2020 Tiguan for over 6 months and the dealership has no idea when a solution may be available. Not happy More

by OTLC
Recommend Dealer
No
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
September 28, 2024

They did a thorough check of my car and helped look for discounts and offered options for my repairs More

by DGSANDERS350
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 29, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your feedback! We're glad to hear our team provided a thorough check and helped you find discounts for your repairs. We appreciate your trust in us!

September 28, 2024

My air conditioning had over $600 work done to it and it's still not working 100% of the time. More

by FLOE_JOE
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
Report | Print
Sep 29, 2024 -

Lakeland Volkswagen responded

Hi, We appreciate your feedback and are sorry to hear about the ongoing issue with your air conditioning. Please reach out to Jared Diveley at jared@lakelandvw.com, and he will assist you in resolving this matter. Thank you for bringing this to our attention!

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