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Lakeland Volkswagen - Service Center

Lakeland, FL

4.2
1,837 Reviews
Call Service Center (863) 688-8112

1,837 Reviews of Lakeland Volkswagen - Service Center

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October 01, 2024

This dealership is very clean , welcoming , customer service is well , wait time is fairly well , getting an appointment scheduled is fairly easy. More

by Layla Myers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg, Katlyn Oldham
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Oct 01, 2024 -

Lakeland Volkswagen responded

Thank you, Layla! We're thrilled to hear you had a positive experience at Lakeland Volkswagen. We appreciate your feedback about our clean and welcoming dealership and look forward to serving you again!

September 30, 2024

We have been without GPS service on our 2020 Tiguan for over 6 months and the dealership has no idea when a solution may be available. Not happy More

by OTLC
Recommend Dealer
No
Employees Worked With
Katlyn Oldham
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September 28, 2024

When I was there. Walked around showroom no one seemed interested in wanting to help me if I was looking into trading More

by bobdon2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
Report | Print
Sep 30, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your feedback! We're sorry to hear about your experience in the showroom. Please reach out to Jared Diveley at jared@lakelandvw.com, and he will be happy to assist you with any questions or concerns you may have regarding your trade-in. We appreciate your input!

September 28, 2024

Very friendly and knowledgeable. Higher than most shops, but the quality is there. 9/10 More

by DENARDDRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
Report | Print
Sep 29, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your feedback! We're glad you found our team friendly and knowledgeable. We strive to provide top-quality service and appreciate your understanding of our pricing. We hope to see you again soon!

September 28, 2024

They did a thorough check of my car and helped look for discounts and offered options for my repairs More

by DGSANDERS350
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
Report | Print
Sep 29, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your feedback! We're glad to hear our team provided a thorough check and helped you find discounts for your repairs. We appreciate your trust in us!

September 28, 2024

My air conditioning had over $600 work done to it and it's still not working 100% of the time. More

by FLOE_JOE
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
Report | Print
Sep 30, 2024 -

Lakeland Volkswagen responded

Hi, We appreciate your feedback and are sorry to hear about the ongoing issue with your air conditioning. Please reach out to Jared Diveley at jared@lakelandvw.com, and he will assist you in resolving this matter. Thank you for bringing this to our attention!

September 27, 2024

Worked in a timely manner. Courteous. Good communication . Reviewed service.went over bill. Good job More

by TANK54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg, Katlyn Oldham
Report | Print
Sep 28, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your feedback! We're pleased to hear that your experience at Lakeland Volkswagen was timely, courteous, and well-communicated. We appreciate your support!

September 27, 2024

Very pleased with the outcome. ...Love the KIA Soul...Hope we have it a long time More

by sahge
Recommend Dealer
Yes
Employees Worked With
Isaiah Laboy - 5 Stars, Matthew Lindberg
Report | Print
Sep 27, 2024 -

Lakeland Volkswagen responded

Hi, Thank you! We're glad you're pleased with the outcome and loving your KIA Soul. Wishing you many happy miles ahead!

September 27, 2024

I was very satisfied with the wonderful customer service that I received from everyone at the dealership while I brought my car in to get serviced. The Tech took his time and made sure that everything was u More

by curtiscu09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg, Katlyn Oldham
Report | Print
Sep 27, 2024 -

Lakeland Volkswagen responded

Thank you, Curtis! We’re glad to hear you were satisfied with the service and attention your 2015 TDI Passat received. We appreciate your kind words and look forward to assisting you again at Lakeland Volkswagen!

September 25, 2024

My service advisor was very nice and helpful I will definitely be coming back for my next service. More

by marcussteedley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg, Katlyn Oldham
Report | Print
Sep 26, 2024 -

Lakeland Volkswagen responded

Thank you, Marcus! We're glad to hear that your service advisor was nice and helpful. We look forward to seeing you again for your next service at Lakeland Volkswagen!

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